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Extended Stay America - Chicago - Lombard - Oak Brook
- Hotels
- Lombard, IL
About this business
Location details
2701 Technology Dr., Lombard, IL, 60148, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was nothing to like about the property. A free breakfast daily was advertised when we paid, no breakfast was available. The room was atrocious. The microwave was 22 years old and so Grody. The refrigerator was all dented up. The paint on the bathroom door Not only was peeling but the door handle on the inside broke off and I was trapped inside the bathroom. The whole place needs to be guarded and rehabbed. Half the time the staff was not at the front desk. No security. One night a dog barked all night long when manager... read more
Business response:
Thank you for sharing your experience at our hotel. We regret the noise disturbance you encountered and are also sorry for your disappointment with breakfast not being served. This information is posted on the hotel website, so our guests are aware while making reservations. We will check the third-party websites to see if this information has been provided by them. We will also share your comments with our maintenance team regarding the concerns you had with your room and make sure the problem is resolved. We hope you will ... read more
The location is quite nice as it’s near the highway and right off butterfield road. That however is where the good comments end. The rooms were “ok”. Getting a refrigerator and microwave is nice and is the only reason the review isn’t worse. The floors were sticky and slippery. The carpet was damp. If you didn’t put your socks and shoes on in the tub after washing your feet you are guaranteed bad foot oder. The pillows are lightweight and lack effective support. And the AC is either too cold or the room is too still. Lastly ... read more
Business response:
Thank you for sharing your concerns through your feedback. We sincerely apologize for the smokey experience and the cleanliness issue in your suite. We will discuss your comments with the appropriate individuals to take corrective actions to enhance our guest experience. On a slightly positive note, we are glad you liked the fully-equipped kitchenette. We regret the inconvenience caused and hope you will allow us to redeem ourselves. Sincerely, Hotel Management
They gave my room away and told me to call Expedia to get a refund
Business response:
Thank you for sharing your feedback. We are sorry for being unable to accommodate you this time. We truly regret the inconvenience this may have caused. Please know, since your reservation was made through the third-party website is the reason we urged you to contact them. We hope to have a future opportunity to host you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Lombard - Oak Brook
How is Extended Stay America - Chicago - Lombard - Oak Brook rated?
Extended Stay America - Chicago - Lombard - Oak Brook has a 2.9 star rating with 2,102 reviews.
When is Extended Stay America - Chicago - Lombard - Oak Brook open?
Extended Stay America - Chicago - Lombard - Oak Brook is open now. It will close tomorrow at 12:00 a.m.