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Extended Stay America - Chicago - Lombard - Oak Brook
- Hotels
- Lombard, IL
About this business
Location details
2701 Technology Dr., Lombard, IL, 60148, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
SUCKED HORRIBLY
Business response:
Erick, on behalf of our team, we apologize for not meeting your expectations during your recent visit. We regret the inconvenience you had. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest. Sincerely, Hotel Management
Sold out and left homeless Terrible we showed up and they told us that the hotel was sold out. We had to leave! I would want my money back!!
Business response:
Omaira, thank you for reviewing your experience. We apologize for the inconvenience you had as we were unable to accommodate you this time. Unfortunately, financial inquiries on reservations made through a third party, prepaid booking site, must be made through them, and we suggest you contact them directly. We hope to accommodate you in the future. Sincerely, Hotel Management
Worse service & Hotel ever!! It almost ruined my mother's day weekend the customer service at the hotel was terrible & the rooms were twice as disgusting!! I will never return or refer anyone to that place!! It was so bad me an my husband only stayed 2 hours long enough to book another hotel room. We checked right back out immediately!!
Business response:
Latonya, thank you for taking the time to evaluate your stay. We apologize for the disappointing experience you had with us and for the issues, you had with our service delivery as well as for the cleanliness issues you encountered. We will share your comments with the appropriate individuals and take steps to prevent such reoccurrences. We continually strive to deliver service that goes above and beyond, and we hope you will consider a return visit so we can provide you with the exceptional hospitality you deserve. Sincerel... read more
Very unprofessional not good customer service I’m still waiting for a refund turn on let me check in the door was locked the only answer by phone and they tell me call Expedia or refund
Business response:
Thank you for sparing some time to share your concerns. We are sorry to read about your experience and regret being unable to accommodate you. Unfortunately, financial inquiries on reservations made through a third-party site must be made through them, and we suggest you contact them directly. We appreciate your patience and hope to serve you in the future. Sincerely, Hotel Management
The parking lot was not plowed over 3 inches of snow. The person that checked me never said a word except he needed to see drivers license. Handed me my room key never spoke and went into back room. I was so disappointed in my stsy
Business response:
Thank you for choosing us and for taking the time to post a review. We regret we were not able to meet your expectations and apologize for the unprofessional behavior of our front desk staff. We will share your comments with the appropriate individuals and make sure we are more consistent in our service delivery going forward. We hope to have the chance to welcome you back and restore your confidence in us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Lombard - Oak Brook
How is Extended Stay America - Chicago - Lombard - Oak Brook rated?
Extended Stay America - Chicago - Lombard - Oak Brook has a 2.9 star rating with 2,102 reviews.
When is Extended Stay America - Chicago - Lombard - Oak Brook open?
Extended Stay America - Chicago - Lombard - Oak Brook is open now. It will close tomorrow at 12:00 a.m.