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Extended Stay America - Chicago - Lombard - Oak Brook
- Hotels
- Lombard, IL
About this business
Location details
2701 Technology Dr., Lombard, IL, 60148, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The bathroom was pretty dirty also their was a few stains on the sheets from the bed.
Business response:
Thank you for choosing us and for taking the time to post a review. We apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and make sure we are more diligent going forward. We hope to have the chance to redeem ourselves on your next visit to our area. Sincerely, Hotel Management
Parking was so limited and compact and if there wasn’t space in the front you had to park in the back which would be fine if you could get through the back door. You have to walk all the way around to the front to get in and it’s snowing and below 0 weather. Some staff were rude and the room could have been cleaner.
Business response:
Thank you for choosing us and for taking the time to post a review. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will share your comments with our team and make sure we are more diligent going forward. We hope to have the chance to welcome you back and provide you with the hospitality for which we are known. Sincerely, Hotel Management
Dirty rooms, heated didn’t work, drugs left in the room, and super rude manager if anybody wanna see the video of the nasty room they put me in email Creed6creed@gmail.com
The suite was not furnished. I paid fir a king and got a small queen. Not coffee in room or in the lobby. No one manning the front desk in the morning and could not be summoned. Rude staff when you found one.
Business response:
Thank you for choosing us and for taking the time to post a review. We regret we were not able to meet your expectations and are sorry that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired, so this lapse in service is not repeated. We are grateful for your patience and hope you will revisit us on your next visit to the area. Sincerely, Hotel Management
Did not stay at the hotel because of the manager rules and regulations.
Business response:
Imel, we are sorry we were unable to accommodate you and for the disappointment you had with our hotel’s policy. Wish you safe travels! Sincerely, Hotel Management
Not A Pleasant Stay The room had a hole in the wall, the bathroom was not cleaned thoroughly and the bed mattress and pillows were stained under the sheets, the bed was not comfortable.
Business response:
Kathy, thank you for being our guest. We regret you found our beds to be uncomfortable and apologize for the cleanliness as well as maintenance issues you encountered. We will share your comments with our housekeeping and engineering teams to ensure the concerns you outlined are fixed. We hope to have a chance to welcome you back and provide you with the hospitality for which we are known. Sincerely, Hotel Management
Business response:
Jaiya, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Business response:
Gregory, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Lombard - Oak Brook
How is Extended Stay America - Chicago - Lombard - Oak Brook rated?
Extended Stay America - Chicago - Lombard - Oak Brook has a 2.9 star rating with 2,102 reviews.
When is Extended Stay America - Chicago - Lombard - Oak Brook open?
Extended Stay America - Chicago - Lombard - Oak Brook is open now. It will close tomorrow at 12:00 a.m.