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Extended Stay America - Chicago - Lombard - Oak Brook
- Hotels
- Lombard, IL
About this business
Location details
2701 Technology Dr., Lombard, IL, 60148, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worse service & Hotel ever!! It almost ruined my mother's day weekend the customer service at the hotel was terrible & the rooms were twice as disgusting!! I will never return or refer anyone to that place!! It was so bad me an my husband only stayed 2 hours long enough to book another hotel room. We checked right back out immediately!!
Business response:
Latonya, thank you for taking the time to evaluate your stay. We apologize for the disappointing experience you had with us and for the issues, you had with our service delivery as well as for the cleanliness issues you encountered. We will share your comments with the appropriate individuals and take steps to prevent such reoccurrences. We continually strive to deliver service that goes above and beyond, and we hope you will consider a return visit so we can provide you with the exceptional hospitality you deserve. Sincerel... read more
Very unprofessional not good customer service I’m still waiting for a refund turn on let me check in the door was locked the only answer by phone and they tell me call Expedia or refund
Business response:
Thank you for sparing some time to share your concerns. We are sorry to read about your experience and regret being unable to accommodate you. Unfortunately, financial inquiries on reservations made through a third-party site must be made through them, and we suggest you contact them directly. We appreciate your patience and hope to serve you in the future. Sincerely, Hotel Management
The parking lot was not plowed over 3 inches of snow. The person that checked me never said a word except he needed to see drivers license. Handed me my room key never spoke and went into back room. I was so disappointed in my stsy
Business response:
Thank you for choosing us and for taking the time to post a review. We regret we were not able to meet your expectations and apologize for the unprofessional behavior of our front desk staff. We will share your comments with the appropriate individuals and make sure we are more consistent in our service delivery going forward. We hope to have the chance to welcome you back and restore your confidence in us. Sincerely, Hotel Management
The bathroom was pretty dirty also their was a few stains on the sheets from the bed.
Business response:
Thank you for choosing us and for taking the time to post a review. We apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and make sure we are more diligent going forward. We hope to have the chance to redeem ourselves on your next visit to our area. Sincerely, Hotel Management
Parking was so limited and compact and if there wasn’t space in the front you had to park in the back which would be fine if you could get through the back door. You have to walk all the way around to the front to get in and it’s snowing and below 0 weather. Some staff were rude and the room could have been cleaner.
Business response:
Thank you for choosing us and for taking the time to post a review. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will share your comments with our team and make sure we are more diligent going forward. We hope to have the chance to welcome you back and provide you with the hospitality for which we are known. Sincerely, Hotel Management
Dirty rooms, heated didn’t work, drugs left in the room, and super rude manager if anybody wanna see the video of the nasty room they put me in email Creed6creed@gmail.com
Frequently asked questions about Extended Stay America - Chicago - Lombard - Oak Brook
How is Extended Stay America - Chicago - Lombard - Oak Brook rated?
Extended Stay America - Chicago - Lombard - Oak Brook has a 2.9 star rating with 2,128 reviews.
When is Extended Stay America - Chicago - Lombard - Oak Brook open?
Extended Stay America - Chicago - Lombard - Oak Brook is open now. It will close tomorrow at 12:00 a.m.