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Extended Stay America - Chicago - Lombard - Oak Brook
- Hotels
- Lombard, IL
About this business
Location details
2701 Technology Dr., Lombard, IL, 60148, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The suite was not furnished. I paid fir a king and got a small queen. Not coffee in room or in the lobby. No one manning the front desk in the morning and could not be summoned. Rude staff when you found one.
Business response:
Thank you for choosing us and for taking the time to post a review. We regret we were not able to meet your expectations and are sorry that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired, so this lapse in service is not repeated. We are grateful for your patience and hope you will revisit us on your next visit to the area. Sincerely, Hotel Management
Did not stay at the hotel because of the manager rules and regulations.
Business response:
Imel, we are sorry we were unable to accommodate you and for the disappointment you had with our hotel’s policy. Wish you safe travels! Sincerely, Hotel Management
Not A Pleasant Stay The room had a hole in the wall, the bathroom was not cleaned thoroughly and the bed mattress and pillows were stained under the sheets, the bed was not comfortable.
Business response:
Kathy, thank you for being our guest. We regret you found our beds to be uncomfortable and apologize for the cleanliness as well as maintenance issues you encountered. We will share your comments with our housekeeping and engineering teams to ensure the concerns you outlined are fixed. We hope to have a chance to welcome you back and provide you with the hospitality for which we are known. Sincerely, Hotel Management
Business response:
Jaiya, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Business response:
Gregory, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
There’s nothing good about this place!!! Horrible!!!!
Business response:
Thank you for selecting our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and hope you will afford us another chance to host you again. Sincerely, Hotel Management
Business response:
George, thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
Front desk was usually not staffed. Had TV remote issues, no body at front desk. At check out, nobody at the front desk. Door to room always stuck on the door jam. Tolet was questional when it came to flushing.
Business response:
Cal, thank you for your review. We regret learning that our front desk staff was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired, so this lapse in service is not repeated. We have also asked our maintenance team to address the problems you outlined. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Lombard - Oak Brook
How is Extended Stay America - Chicago - Lombard - Oak Brook rated?
Extended Stay America - Chicago - Lombard - Oak Brook has a 2.9 star rating with 2,128 reviews.
When is Extended Stay America - Chicago - Lombard - Oak Brook open?
Extended Stay America - Chicago - Lombard - Oak Brook is open now. It will close tomorrow at 12:00 a.m.