Extended Stay America - Chicago - Lombard - Oak Brook

Business response:

Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management 

Business response:

Liyah, we regret your experience here did not go well. Please know, we treat everyone with dignity and respect, regardless of race, religion, gender, or sexual orientation. We appreciate your feedback and will review what went wrong on this particular visit. We hope to have another opportunity to host you in the future. Sincerely, Hotel Management 

Business response:

Darin, thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management 

Business response:

Danielle, thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management 

Business response:

Francisco, thank you for your review. We are sorry we were unable to accommodate you this time and regret the inconvenience caused. We are reviewing this situation with our front desk team to see what went wrong so we can avoid this in the future. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management 

Business response:

Thank you for leaving your rating. We never want to disappoint any of our guests, so we apologize for any concerns you had during your stay. Thank you for choosing us, and we hope you will visit again soon. Sincerely, Hotel Management 

Business response:

Belynda, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management 

Business response:

Richard, thank you for your review. We are sorry you were disappointed with the condition of your suite. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Until then, we have asked our housekeeping team to address the problems you outlined. We hope you will give us an opportunity to redeem ourselves on your next visit. Sincerely, Hotel Management 

Business response:

Robert, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management