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Extended Stay America - Chicago - Lombard - Oak Brook
- Hotels
- Lombard, IL
About this business
Location details
2701 Technology Dr., Lombard, IL, 60148, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Thank you for sharing your rating. We genuinely care about ensuring the comfort of all of our guests, and we apologize for the difficulties you encountered. Please consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
This facility is EXTREMELY run down and in need of a major rework. The faucet kept dripping in our bathroom. Linens were old and worn. Dishes for the suite were missing from the pack we were given. Although masks were worn by the receptionist at the desk, guests were allowed in the lobby without masks ( A sign saying “no mask, no service“ was clearly posted, but no enforcement or request to wear a mask was exercised).
Business response:
We are sorry for the issues you faced in your room and regret you had a disappointing experience at our hotel. We have intimated our maintenance and housekeeping team to take corrective measures. Meanwhile, we strongly encourage physical distancing and provide reminders throughout the hotel. We have taken note of your observations and hope you will consider choosing us again so we can make a better impression. Sincerely, Hotel Management
I did not like the fact that guess were letting off fireworks. I booked this room for peace and quite due to the holiday and fireworks in my neighborhood. Also The AC unit was very nosy in my room. I know due to COVID things have change but I was looking forward to coffee in the morning that was not available.
Business response:
Thank you for being our guest. We apologize for the disturbances you had due to other guests and for the issues you encountered with the HVAC unit in your room. We have shared your concerns with the appropriate teams so that they can take the necessary actions. We understand the frustrations and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
Would not recommend Front desk staff acted as if she did not want to be at work. Horrible customer service, they did not have any dishes available on the first night and once dishes were available she slid the container across the floor with her foot toward us. Rude and very unprofessional.
Business response:
We appreciate you staying with us and providing your feedback. It was troubling to read about your experience at our hotel. This is not the impression we like our guests to have when they select our hotel for their lodging needs. Please be assured; your comments have been shared with the appropriate individual to make sure this is not repeated in the future. We hope you will consider this an isolated incident and come back for another stay for a much better stay. Sincerely, Hotel Management
Horrible experience
Business response:
Frank, we apologize for the disappointing experience you had as our guest and for the issues you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We hope you will give us a chance to provide you with the hospitality for which we are known on a future visit. Sincerely, Hotel Management
Business response:
Shanna, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
The room was dirty. Their was a roach in the room and the Tv didn’t work as well. Also, when I check in their was no one at the front desk and I had to wait more than 20 minutes for someone to check me in.
Business response:
Thank you for posting a review of your visit. You are absolutely correct to expect a comfortable, clean, and insect-free environment when staying with us, and we apologize for disappointing you. Although we regularly treat and uphold our company's high standards, we have shared your feedback with our housekeeping team and our pest control provider to address the issue as quickly as possible. We are also sorry for the wait time you experienced at the time of check-in. We have discussed this with our front desk associates to e... read more
Frequently asked questions about Extended Stay America - Chicago - Lombard - Oak Brook
How is Extended Stay America - Chicago - Lombard - Oak Brook rated?
Extended Stay America - Chicago - Lombard - Oak Brook has a 2.9 star rating with 2,128 reviews.
When is Extended Stay America - Chicago - Lombard - Oak Brook open?
Extended Stay America - Chicago - Lombard - Oak Brook is open now. It will close tomorrow at 12:00 a.m.