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Extended Stay America - Chicago - Midway
- Hotels
- Bedford Park, IL
About this business
Location details
7524 State Rd., Bedford Park, IL, 60638, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smelled like Marijuana in the building. Other than that we were happy
Business response:
Dear jacinto, Thank you for your feedback. We’re pleased to hear that you were happy with your stay overall. However, we apologize for the issue with the marijuana smell. We take such concerns seriously and will address this with our team to ensure a more comfortable environment for all guests. Your feedback helps us improve, and we hope to welcome you back for an even better experience.Sincerely,Hotel Management
Smelly and dirty room. Towels were stained. I checked out the same night. I felt so uncomfortable, I could not sleep there
Business response:
Dear Sharon, Thank you for sharing your experience. We sincerely apologize for the condition of your room and the towels during your stay. Your comfort is our priority, and it is concerning to hear that we fell short of providing a clean and welcoming environment. We appreciate your feedback, as it will help us address these issues with our team to ensure a better experience for future guests. Thank you for bringing this to our attention.Sincerely,Hotel Management
Friday night, Definitely not worth 184 the night! Breakfast: Packets of Oatmeal! Dirty hallways, elevator. Room clean, beds bellow average kitchen had absolutely no utensils cup pots… had to call and go back down to lobby and carry up what they gave which was only two forks, coffee cups, plates no pots or spoons or bowls
Business response:
Dear Sergio, Thank you for your feedback regarding your recent stay. We understand your disappointment with the breakfast options and the cleanliness of the hallways and elevator. We also note your experience with the kitchen utensils and apologize for any inconvenience this may have caused. Our goal is to provide a satisfactory experience for all guests, and your insights will help us improve our services. We appreciate your comments and hope for the opportunity to better serve you in the future.Sincerely,Hotel Management
Service was excellent but the room itself was in poor condition. The kitchen area had nothing and what was in the room was worn out.
Business response:
Dear Maria, Thank you for your feedback. We are pleased you had a positive experience with our service. However, we regret that the condition of your room and the kitchen area did not meet your expectations. Your comments are valuable and will be shared with our team to help us make necessary improvements. We hope to offer you a better experience in the future.Sincerely,Hotel Management
Upon check in, we were told we were going to have to take care of our own trash, there was no housekeeping for our short of a period of stay, and we needed to "exchange" our towels for new ones each day. My partner had asked for a restroom, as we had a long journey and he couldn't wait for the check in to be complete. He was told there were no public restrooms, and was told he needed to wait to get into the room. We then got into the non-smoking room that reeked of cigarettes. We determined at that point, we couldn't stay in... read more
Business response:
Dear Jessica, We regret to hear about the inconvenience you experienced. It is disappointing that your stay was not as expected, especially concerning housekeeping policies and the room's condition. We strive to maintain a welcoming environment, and it is concerning to learn that you felt uncomfortable. Your feedback is invaluable and will be addressed to ensure improvements. We appreciate your understanding and hope for the opportunity to provide a better experience in the future.Sincerely,Hotel Management
I am not happy with the service
Business response:
Dear Bezualem, Thank you for sharing your feedback. We sincerely apologize for not meeting your expectations during your stay. Your experience is important to us, and we regret any inconvenience you encountered. Please know that we are committed to improving our services and addressing any concerns raised by our guests. We appreciate your insights and hope you might consider giving us another opportunity to provide you with a more satisfying experience in the future.Sincerely,Hotel Management
Not as advertised First of all I’m pretty sure this is not a hotel at all but an apartment complex. There did not appear to be any travelers there despite its proximity to Midway airport. The pictures on the website did not at all approximate the room we got. Neither did the “breakfast.” When I went down to get the food there was nothing there so I asked at the front desk. The woman handed me a NutriGrain bar and a muffin. I had to sign a waiver stating k would not have a party or smoke any substance while staying there. The... read more
Business response:
Dear Rachel, Thank you for sharing your experience. We apologize for any confusion regarding our accommodations. While we strive to provide accurate representations on our website, we understand your disappointment if expectations were not met. We apologize for the breakfast oversight and noted the need to improve our offerings. Your feedback on ventilation and odor in the hallway is valuable and will be addressed promptly. Please accept our apologies for any inconvenience caused by the waiver requirement. We appreciate your... read more
The hotel was not very clean. The smell of cigarette smoke permeated the hallways and my room, although it was supposed to be a non smoking hotel. The room was dingy & dated.
Business response:
Dear victoria, Thank you for bringing these issues to our attention. We sincerely apologize for the lack of cleanliness and the pervasive smoke odor you encountered during your stay. Our aim is to provide a fresh, welcoming environment, and it is clear we fell short. We are addressing these concerns with our team to ensure improvements are made. Your feedback is invaluable in helping us enhance our services. We regret any inconvenience this may have caused and appreciate your understanding. We hope to welcome you back in the... read more
Frequently asked questions about Extended Stay America - Chicago - Midway
How is Extended Stay America - Chicago - Midway rated?
Extended Stay America - Chicago - Midway has a 3.3 star rating with 3,165 reviews.
When is Extended Stay America - Chicago - Midway open?
Extended Stay America - Chicago - Midway is open now. It will close tomorrow at 12:00 a.m.