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Extended Stay America - Chicago - Midway
- Hotels
- Bedford Park, IL
About this business
Location details
7524 State Rd., Bedford Park, IL, 60638, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad experience The hotel smelled upon entry! The room had an order. The police was called to the hotel, because some drug addicts were nearly fighting in the doorway of the hotel. I would like a refund.
Business response:
Dear Jerry, Thank you for taking the time to write a review of yourstay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a betterstayin the future.Sincerely,Hotel Management
Shower curtain was not wide enough couldn't enjoy my shower Bathroom smell like pee by the tub floor was dirty and refrigerator was leaking
Business response:
Dear Tiffany, Thank you for being our guest. We sincerely apologize for the inconvenience you experienced during your stay. Your feedback regarding the shower curtain, cleanliness of the bathroom, and refrigerator issue is deeply concerning. This does not reflect the high standards we strive to maintain. We are addressing these issues with our housekeeping and maintenance teams immediately to prevent similar occurrences in the future. Your comfort and satisfaction are our top priorities, and we appreciate your feedback as it... read more
Horrible place. Dirty, smelly. Tv not working. No hot water for shower! Just incredible! I should have slept in the park!!! Stay away!
Business response:
Dear Kevin, Thank you for being our guest. We sincerely apologize for your disappointing experience during your recent stay. Your feedback regarding cleanliness, TV functionality, and lack of hot water is unacceptable and does not align with our standards. Please accept our sincerest apologies for the inconvenience you endured. We are addressing these issues urgently with our maintenance and housekeeping teams to prevent such occurrences in the future. We value your feedback and hope you reconsider staying with us again in t... read more
The air conditioner didn’t work properly. The room smelled bad. The hot water didn’t get warm enough. No hair conditioner in the shower. The breakfast actually wasn’t the breakfast, because they assume ‘the room has a counter top oven’ everyone has everything with themselves to cook!!!!!no warm breakfast just coffe and some cookies, so disappointing! I thought because of the name of America, they should be a great place, at least, to have some boiled eggs could be okay, none!!!
Business response:
Dear Hatya, Thank you for taking the time to share your experience. We apologize for the discomfort caused by the air conditioning and the smell in your room, as well as the issues with the hot water and lack of hair conditioner. It's clear we missed the mark in providing you with a thoroughly satisfying stay. We also understand your disappointment with our breakfast offerings. Our intention is to offer convenience with in-room cooking facilities, but we realize this may not meet everyone's expectations. We're continually wo... read more
Bare bones The room was bare. No toiletries, no coffee no plates or utensils to use in the kitchen. Not sure why there was a kitchen. Parking was free and easy. Other than that, the price paid is not worth it.
Business response:
Dear Guest, We apologize for the inconvenience you experienced with the room amenities. Our goal is to provide a fully equipped and comfortable stay, and we regret that we fell short in your case. As extended stays, most of our guests prefer to bring their own toiletries; however, we do provide these essentials, including kitchenware, at the front desk upon request. We strive to communicate this upon arrival and apologize if this was not being conveyed during check-in. We appreciate your positive feedback about the parking. ... read more
Overall just gross. Used shampoo bottles still in the tub. Insent stick in the wall, weed in the drawer. They wouldn’t move our room. Said it was too late.
Business response:
Dear Rachel, Thank you for taking the time to share your experience. We apologize for the cleanliness issues you encountered during your stay. This does not reflect our usual standard, and we regret the inconvenience or discomfort caused. Please know that we take your feedback seriously and will address these issues with our housekeeping teams to ensure thorough cleaning before assigning our guests. Your comfort and satisfaction are our top priorities, and we apologize for falling short of your expectations. We hope you'll c... read more
Frequently asked questions about Extended Stay America - Chicago - Midway
How is Extended Stay America - Chicago - Midway rated?
Extended Stay America - Chicago - Midway has a 3.3 star rating with 3,165 reviews.
When is Extended Stay America - Chicago - Midway open?
Extended Stay America - Chicago - Midway is open now. It will close tomorrow at 12:00 a.m.