This profile has been claimed by the business owner or representative.
Extended Stay America - Chicago - Midway
- Hotels
- Bedford Park, IL
About this business
Location details
7524 State Rd., Bedford Park, IL, 60638, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Carpets on hallway stink
Business response:
Dear Moussa, Thank you for sharing your feedback following your recent stay at our hotel. We are disappointed that we did not provide you with the flawless experience you deserve, and we sincerely apologize. Rest assured, we have addressed your concerns with our housekeeping team to address this immediately. We appreciate your feedback and hope you will consider us again when you return to the area.Sincerely,Hotel Management
They had bed bugs , didn’t want to give me a refund or a different room .. or a discount or nothing .. don’t go there , I left at 3am .. got there at 10pm
Business response:
Dear YoDaddy, Thank you for your review. We are committed to providing our guests with a fulfilling stay; therefore, we appreciate you bringing these concerns to our attention. We're very careful about keeping our rooms clean and pest-free. We'll inspect and treat the room you were in, just to be safe. Please accept our apologies for the staff's inappropriate behavior, and it will be addressed on a priority basis. Thank you for your feedback, and please reach out to us to discuss this further.Sincerely,Hotel Management
It was advertised as having a pool and hot tub which it did not. The hotel smells bad. No Utensils were provided with the kitchen. Gum was on my headboard and sunflower seeds in my bathroom.
Business response:
Dear Mattielou, Thank you for choosing us and sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sinc... read more
Power outage, when addressed with staff , I was told to go check the breakers. Too many dogs . Smells bad .
Business response:
Dear Cynthia, Thank you for evaluating your stay. We are sorry for the unexpected incident during your visit and would like to offer our apologies for the inconvenience this caused. Our maintenance team is working on getting our operations back to normal. We are so sorry this happened while you were here. Again, we are sorry for this event that was beyond our control, and we hope you will give us another opportunity to host you in the future.Sincerely,Hotel Management
The staff is extremely rude, nasty, unprofessional and the list goes on. Jessica is the worst and so was the manager on duty.
Business response:
Dear Cylotte, Thank you for evaluating your stay. We apologize for your issues with our staff. We take these reviews seriously, and our team will evaluate your feedback to ensure these concerns are not repeated. Again, we apologize and hope you will allow us another occasion to provide you with the hospitality you deserve every time you stay with us.Sincerely,Hotel Management
The room smells a lot a cigarette I can’t sleep as well a lot of cough caused by the bad odor of cigarette
Business response:
Dear ALEJANDRA, Thank you for taking the time to give us feedback on your recent stay. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. We apologize for any inconvenience caused and will do our best to ensure that this does not happen again in the future. We hope you will return so we can make it up to you. Sincerely,Hotel Management
The dogs hair and dandruff left in the room carpet and possibly comforter gave me a allergic reaction
Business response:
Dear Erica, Thank you for evaluating your stay. Please accept our apologies for not exceeding your expectations. Our promise to our guests includes a commitment to providing a clean, fresh environment. Therefore, we are very sorry that we did not meet these expectations. We will address this immediately and genuinely appreciate your bringing this to our attention. We hope you give us another chance to show you the outstanding stay you deserve and that we are known for providing.Sincerely,Hotel Management
We had ants 🐜 on table and in bed.
Business response:
Dear William, Thank you for choosing us and for taking the time to leave your feedback. Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to ensure they do everything to prevent future issues. We regret the frustrations you experienced, and we are very grateful for your patience. We... read more
They were over booked and we couldn’t get in.
Business response:
Dear Nick, We apologize for not honoring your reservation and for the frustrations you experienced due to not receiving the room you booked. We cannot speak on behalf of the agent who assisted with your reservation, but we are very sorry for the inconvenience. Your concern has been shared with the appropriate individuals, and we are following up to see where we can improve so future guests are not similarly impacted. Please be assured we will take appropriate action where necessary to serve you better in the future, and we h... read more
Frequently asked questions about Extended Stay America - Chicago - Midway
How is Extended Stay America - Chicago - Midway rated?
Extended Stay America - Chicago - Midway has a 3.3 star rating with 2,996 reviews.
When is Extended Stay America - Chicago - Midway open?
Extended Stay America - Chicago - Midway is open now. It will close tomorrow at 12:00 a.m.