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Extended Stay America - Chicago - Midway
- Hotels
- Bedford Park, IL
About this business
Location details
7524 State Rd., Bedford Park, IL, 60638, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
😒 It was terrible. I would definitely not stay here again.
Business response:
Dear Jessica, Thank you for being our guest. Please accept our apologies for the problems you encountered. You deserved a comfortable and stress-free stay, and we regret this was not your experience. This is in no way the perfect stay that we intended for you. We will ensure we address these concerns with our team for immediate action and resolution. We are so sorry for what you have encountered and hope your next stay with us will be a much more positive experience.Sincerely,Hotel Management
This was an apartment and I thought it was a hotel. The towels were self service, garbage was self service it said breakfast included and it was coffee and a granola bar. The hotel was filthy and the experience was horrible.
Business response:
Dear Maria, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management
No soap in the room just not the best place to stay hallways stink
Business response:
Dear Tyree, Thank you for the feedback. We are disappointed that we did not provide you with the flawless experience you deserve, and we sincerely apologize. We have discussed these concerns with our team and will use them to improve our guest experience. We hope you will revisit us and allow us to provide you with a more seamless stay.Sincerely,Hotel Management
Not Clean The room was definitely not clean before my stay. The old bed linens were piled on the bed. Used towels were on the bathroom floor with no new ones. The room was old and poorly kept overall.
Business response:
Dear Guest, We sincerely apologize for the cleanliness issues you encountered during your stay. It is unacceptable that the room was not adequately prepared and that the linens and towels were not fresh. We understand cleanliness is vital to our guests, and we apologize for failing to meet your expectations. Your feedback is important to us, and we will address these issues with our housekeeping team to ensure this does not happen again. We appreciate your understanding and hope you will give us another opportunity to provid... read more
Instalaciones viejas poco cuidadas tu mismo tienes que cambiar tus sabanas y sacar tu basura Cobro oculto extra por las mascotas Por lo que pague me hubiera hospedado en un lugar mucho mejor
Business response:
Dear Imelda, Thanks for reviewing your recent stay at our hotel. We apologize for the dissatisfaction you experienced during your stay. We strive to provide well-maintained facilities and attentive service to all our guests. Your feedback regarding the maintenance issues and additional pet charges will be considered for improvement. We value your feedback and will use it to enhance our offerings and guest experience. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you wit... read more
I arrived & there was no one at the front desk I was holding my baby and I sat her & my son down & I said excuse me a couple times & a couple mins later the front desk attendant came to the front & said all of the rooms were full, so I replied & told her that I reserved through Expedia, she says ohhh ok but we still don’t have any rooms so I ask her how is that possible if I already have paid, then she says ok & takes a deep breath and asks me what’s my date of birth? So I tell her & then she asks my name & the last 4 of my ... read more
Business response:
Dear Rikia, Thanks for reviewing your visit to our hotel. We apologize for the inconvenience and frustration you experienced during your check-in process. We understand the importance of providing efficient and accommodating service to our guests. We will address this issue with our front desk attendant to ensure it does not happen again. Regarding the refund, we recommend reaching out to Expedia again and explaining the situation in detail, including the denial of room access and the lack of a physical ID. We apologize for ... read more
Slept with the windows open This is the worst hotel I have stayed at so far. Had to sleep with the windows open because of a burning smell. The room was not clean and the shower was dirty. The chairs looked extremely dirty. The bed was ok.
Business response:
Dear Guest, We sincerely apologize for your negative experience during your stay at our hotel. We regret that you encountered a burning smell, which forced you to keep the windows open for comfort. We understand the importance of a clean and well-maintained room, and we apologize for falling short of your expectations. We take cleanliness seriously and will address your concerns with our housekeeping team to ensure improvements are made. We appreciate your feedback regarding the bed and will strive for excellence in all area... read more
Frequently asked questions about Extended Stay America - Chicago - Midway
How is Extended Stay America - Chicago - Midway rated?
Extended Stay America - Chicago - Midway has a 3.3 star rating with 2,996 reviews.
When is Extended Stay America - Chicago - Midway open?
Extended Stay America - Chicago - Midway is open now. It will close tomorrow at 12:00 a.m.