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Extended Stay America - Chicago - Midway
- Hotels
- Bedford Park, IL
About this business
Location details
7524 State Rd., Bedford Park, IL, 60638, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room had odor, like smell of men’s cologne and cigarettes. Bed sheets were thin paper. Room itself was ugly and dirty looking.
Business response:
Dear Guest, We're sorry to hear about your experience. Our team works hard to maintain clean and comfortable accommodations for all guests. Please know that your feedback is valuable and will be shared with the appropriate departments for review. We hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management
One star, do not recommend I would discourage anyone from staying here if at all possible. First, when I had booked the place, there was mention that there was a shuttle to MDW airport. There is not. The whole hotel is dated and barely cleaned. Upon getting to my room, I found rust in the kitchen sink, the whole room was dated with what appeared to be barely functional appliances. The bathroom was clean-ish. The carpet was absolutely filthy and looked to not have been cleaned in years. It definitely hadn't been more than bar... read more
Business response:
Dear Guest, Thank you for your feedback. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will give us another opportunity, as we would like you to experience our hotel as you should have on this visit.Sincerely,Hotel Management
It was not a place for me. It was a dump. It smell
Business response:
Dear Yolanda, Thank you for taking the time to give us feedback about your recent stay. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management
Please people don’t stay here it’s not safe it’s not safe and it’s so loud we had reserved for 3 night and just ended staying 1 night front desk don’t care we couldn’t sleep all night I called several times and they were rude to me please don’t stay her we ended getting another hotel if I could rated them 0 stars I would
Business response:
Dear Yuri, Thank you for your feedback. We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance to provide ... read more
Room was not clean good shower dirty towels not clean had blood on one just a bad stay completely
Business response:
Dear Phillip, Thank you for choosing to stay with us and for taking the time to share your feedback. We apologize for any inconvenience caused due to the unclean and uncomfortable room you experienced during your stay. Our top priority is to exceed our guests' expectations, and we are disappointed that we could not do the same for you. We understand the importance of providing fresh and clean accommodations, and to ensure that we are flawlessly preparing each room for our guests, we will follow up with our housekeeping staff... read more
Check-in employee - unwelcoming. Hallways very dirty and smelly. Recommend for low budget customers only.
Business response:
Dear Yog, Thank you for your review of our hotel. We hope you will accept our deepest apologies for the level of service you received from our check-in staff. We take our guests' comments seriously, as they will help us enhance the experience for future guests. We hope to have another opportunity to show you the exceptional hospitality you always deserve and that we are known for providing.Sincerely,Hotel Management
Breakfast needs improvement. Fruits need to be added. Toast and bakery items can be added easily. Yogurt should be added. Carpets need to be cleaned.
Business response:
Dear Yog, Thank you for staying with us and taking the time to share your feedback. We are sorry to hear that our grab-and-go breakfast options did not meet your expectations, and we apologize for any concerns you had regarding the cleanliness of the carpets. Your feedback is highly appreciated and will be shared with our management team to improve our breakfast choices and ensure our housekeeping staff prepares rooms flawlessly for our guests. If you plan to visit our city again, we hope to have the opportunity to enhance y... read more
Frequently asked questions about Extended Stay America - Chicago - Midway
How is Extended Stay America - Chicago - Midway rated?
Extended Stay America - Chicago - Midway has a 3.3 star rating with 3,165 reviews.
When is Extended Stay America - Chicago - Midway open?
Extended Stay America - Chicago - Midway is open now. It will close tomorrow at 12:00 a.m.