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Extended Stay America - Chicago - Midway
- Hotels
- Bedford Park, IL
About this business
Location details
7524 State Rd., Bedford Park, IL, 60638, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stay some where else!!! Room is out dated, dirty and gross. Floor is sticky, curtains have blood stain, fridge is t even cold.
Business response:
Dear Shannon, We apologize for the areas of our hotel that impacted your experience. Our team aims to deliver exceptional service and clean and comfortable suites for every guest. Therefore, we appreciate you letting us know how you feel about our property, as it always helps us improve our accommodations for future visitors. We have shared your concerns with the appropriate leaders to ensure that our guests receive the excellent experience they deserve moving forward. We hope you will revisit us for a much-improved stay.Sin... read more
This is not a hotel this property is a motel subjects run up and down the stairwell; the stay is NOT as it is shown on line. old, smelly rust on items, burn stains on dresser like someone dropped a crack pipe on it and old off white dingy towels. Their adverting is a scam you will be very disappointed. You’ve been WARNED!!!!
Business response:
Dear LATRICIA, Thank you for choosing to stay at our hotel and for sharing your comments. We are very disappointed to read about the issues you encountered. Please accept our apologies for not delivering the exceptional stay you deserved. We take our guest’s feedback seriously, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management
I cancelled room and I was still charged for the room.
Business response:
Dear Ashley, Thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are sorry your stay was anything other than exceptional. Please contact the front desk directly for further assistance. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management
Do not stay here !! From the second we walked in my husband and I didn’t have a good feeling about it. Then got into the sketchy elevator the made noises that it shouldn’t. IMMEDIATELY walking into the room it smelled so bad and looked absolutely disgusting. We never even put anything down . Went right back down and got a refund.
Business response:
Dear Guest, Thank you for your comments about our hotel. We are very disappointed that we did not meet your expectations. We would have welcomed the opportunity to address your concerns while you were still here. Please give us another chance to provide you with the excellent service and accommodations you should have experienced on this visit.Sincerely,Hotel Management
The hotel was fine until I entered the smoking room. cigarette smoke took over everything.
Business response:
Dear Shikistian, Thank you for being our guest and for the valued feedback. We are so sorry for the smokey stay. We have strict policies where we prohibit smoking in some areas, so we appreciate you bringing this to our attention so we can address it appropriately. Thank you for letting us know. It was a pleasure to have you as our guest and we hope to have you back for the seamless visit you deserve.Sincerely,Hotel Management
Whole place needs a remove/update
Business response:
Dear Fabian, Thank you for being our guest. We regret we did not meet your expectations and that you felt our rooms needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for the future modernization of our hotel. Meanwhile, our maintenance and housekeeping team will keep the areas clean and up-to-date for the guest. Please allow us to serve you again by revisiting us whenever you are in our city again. Sincerely,Hotel Management
Stinky Broken and Disappointing Checked in and given a 1st floor room, asked to change to an upper floor and was told only one room was available and I took it. Upon entering the room it reeked of smoke, and had some kind of sticky substance on the dresser top. I went and talked to the front desk and was told that nothing could be done, that if someone smoked in another room it would come through the ventilation and that it isn’t possible to find the smoker. They dismissed the fact that there was a sticky thing in the dresse... read more
Business response:
Dear Beckett, Thank you for taking the time to share your comments. Our goal is to provide a clean environment, excellent service, and an exceptional experience for our guests, so we apologize this was not your experience. We have shared your concerns with the management team, and we are following up to determine where we went wrong and how we can enhance our service to our guests. While we know this stay did not meet all your expectations, we are hopeful for another opportunity to welcome you back for the flawless experienc... read more
Safety-Key Card Problems The water was not hot, the pressure in shower was low. Problems with Key Card.
Business response:
Dear Guest, Thank you for staying with us and sharing your experience. Please accept our apology for the issues you encountered in your suite and the inconvenience this undoubtedly caused. Unfortunately, maintenance issues arise from time to time, and we are sorry we could not get everything fully operational immediately. We will review your concerns with the appropriate individuals in our organization for immediate action. We do hope you will stay with us another time so we can provide you with a much more enjoyable experie... read more
Frequently asked questions about Extended Stay America - Chicago - Midway
How is Extended Stay America - Chicago - Midway rated?
Extended Stay America - Chicago - Midway has a 3.3 star rating with 2,998 reviews.
When is Extended Stay America - Chicago - Midway open?
Extended Stay America - Chicago - Midway is open now. It will close tomorrow at 12:00 a.m.