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Extended Stay America - Chicago - Midway
- Hotels
- Bedford Park, IL
About this business
Location details
7524 State Rd., Bedford Park, IL, 60638, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Had to switch rooms 3 times; all 3 smelled. Toenail clippings and dirt all over the floor, every corner had a pile of dirt/dust. The first room had no shower curtain, they offered me to pick one up from front desk and put on myself. Just disgusting. Second room had gross stains on the sheets. Carpet in halls was gross. Only thing nice about this hotel was the older man Chaz at front desk. Other than that I wasted my money.
Business response:
Dear Jessica, On behalf of our entire team, please accept our apologies for our hotel not meeting your expectations, and we regret the inconvenience caused by changing rooms. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider allowing us another opportunity to host you and welcome you back soon. Sincerely,Hotel Management
Staff is rude. The whole place smells like weed. The rooms are dirty. I will not be staying here ever again.
Business response:
Dear Ali, we apologize for the housekeeping issue you experienced in your suite. Our team must have overlooked this when making your room ready for occupancy. We also apologize for the behavior of our associates for not being courteous towards our guests and not attending to their needs. Such an instance is not the impression we want our guests to think of us. We would appreciate you giving us another chance to demonstrate the type of service we provide.Sincerely,Hotel Management
They were doing a audits so the system was down for 30 min to a hour didn't let us check in
Business response:
Dear Guest, thank you for taking the time to review your experience with us. We hope you will accept our apologies for the concerns you experienced during check-in. Your patience is much appreciated, and we hope to have the pleasure of welcoming you back to our hotel in the future.Sincerely,Hotel Management
Nothing was unique. Beds were dirty, my body started itching. Smells bad. I went to another hotel even without asking for a refund just to not stay there any longer
Business response:
Dear Mahmood, we apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we are sorry your experience with housekeeping did not meet your expectations. In the future, please know our front desk is always available to make the most of your visit. We would have loved to resolve this while you were here. We truly hope this unfortunate situation will not prevent you from staying with us again.Sincerely,Hotel Management
100% thumbs down Facility was disgusting. From floors to hallway to entrance. I would remove this property from your website.
Business response:
Dear Morgan, thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's priority is ensuring every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We regret that our staff did not respond to your requests while you were here and apologize for that inconvenience. It was an honor to host your visit, and we hope you will give us another chance in the future.Sincerely,Hotel Management
The first room we were given was filthy!! The linen person had done their job, the beds were made and the towels were clean and folded, but the cleaning person must’ve skipped the room! There were small rubber bands on the night stand (like for braces) and all over the floor. The floor had not been vacuumed and was filthy with leaves, food, the rubber bands, and other particles. The kitchen counter and small table next to it were dirty with the previous guests food and drink rings marks. It was disgusting. We asked for anoth... read more
Business response:
Dear James, thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback and are sorry your stay was not the pleasant experience you deserved. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Midway
How is Extended Stay America - Chicago - Midway rated?
Extended Stay America - Chicago - Midway has a 3.3 star rating with 2,998 reviews.
When is Extended Stay America - Chicago - Midway open?
Extended Stay America - Chicago - Midway is open now. It will close tomorrow at 12:00 a.m.