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Extended Stay America - Chicago - Midway
- Hotels
- Bedford Park, IL
About this business
Location details
7524 State Rd., Bedford Park, IL, 60638, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The dogs hair and dandruff left in the room carpet and possibly comforter gave me a allergic reaction
Business response:
Dear Erica, Thank you for evaluating your stay. Please accept our apologies for not exceeding your expectations. Our promise to our guests includes a commitment to providing a clean, fresh environment. Therefore, we are very sorry that we did not meet these expectations. We will address this immediately and genuinely appreciate your bringing this to our attention. We hope you give us another chance to show you the outstanding stay you deserve and that we are known for providing.Sincerely,Hotel Management
We had ants 🐜 on table and in bed.
Business response:
Dear William, Thank you for choosing us and for taking the time to leave your feedback. Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to ensure they do everything to prevent future issues. We regret the frustrations you experienced, and we are very grateful for your patience. We... read more
They were over booked and we couldn’t get in.
Business response:
Dear Nick, We apologize for not honoring your reservation and for the frustrations you experienced due to not receiving the room you booked. We cannot speak on behalf of the agent who assisted with your reservation, but we are very sorry for the inconvenience. Your concern has been shared with the appropriate individuals, and we are following up to see where we can improve so future guests are not similarly impacted. Please be assured we will take appropriate action where necessary to serve you better in the future, and we h... read more
😒 It was terrible. I would definitely not stay here again.
Business response:
Dear Jessica, Thank you for being our guest. Please accept our apologies for the problems you encountered. You deserved a comfortable and stress-free stay, and we regret this was not your experience. This is in no way the perfect stay that we intended for you. We will ensure we address these concerns with our team for immediate action and resolution. We are so sorry for what you have encountered and hope your next stay with us will be a much more positive experience.Sincerely,Hotel Management
This was an apartment and I thought it was a hotel. The towels were self service, garbage was self service it said breakfast included and it was coffee and a granola bar. The hotel was filthy and the experience was horrible.
Business response:
Dear Maria, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management
No soap in the room just not the best place to stay hallways stink
Business response:
Dear Tyree, Thank you for the feedback. We are disappointed that we did not provide you with the flawless experience you deserve, and we sincerely apologize. We have discussed these concerns with our team and will use them to improve our guest experience. We hope you will revisit us and allow us to provide you with a more seamless stay.Sincerely,Hotel Management
Not Clean The room was definitely not clean before my stay. The old bed linens were piled on the bed. Used towels were on the bathroom floor with no new ones. The room was old and poorly kept overall.
Business response:
Dear Guest, We sincerely apologize for the cleanliness issues you encountered during your stay. It is unacceptable that the room was not adequately prepared and that the linens and towels were not fresh. We understand cleanliness is vital to our guests, and we apologize for failing to meet your expectations. Your feedback is important to us, and we will address these issues with our housekeeping team to ensure this does not happen again. We appreciate your understanding and hope you will give us another opportunity to provid... read more
Instalaciones viejas poco cuidadas tu mismo tienes que cambiar tus sabanas y sacar tu basura Cobro oculto extra por las mascotas Por lo que pague me hubiera hospedado en un lugar mucho mejor
Business response:
Dear Imelda, Thanks for reviewing your recent stay at our hotel. We apologize for the dissatisfaction you experienced during your stay. We strive to provide well-maintained facilities and attentive service to all our guests. Your feedback regarding the maintenance issues and additional pet charges will be considered for improvement. We value your feedback and will use it to enhance our offerings and guest experience. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you wit... read more
Frequently asked questions about Extended Stay America - Chicago - Midway
How is Extended Stay America - Chicago - Midway rated?
Extended Stay America - Chicago - Midway has a 3.3 star rating with 3,165 reviews.
When is Extended Stay America - Chicago - Midway open?
Extended Stay America - Chicago - Midway is open now. It will close tomorrow at 12:00 a.m.