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Extended Stay America - Chicago - Midway
- Hotels
- Bedford Park, IL
About this business
Location details
7524 State Rd., Bedford Park, IL, 60638, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I arrived & there was no one at the front desk I was holding my baby and I sat her & my son down & I said excuse me a couple times & a couple mins later the front desk attendant came to the front & said all of the rooms were full, so I replied & told her that I reserved through Expedia, she says ohhh ok but we still don’t have any rooms so I ask her how is that possible if I already have paid, then she says ok & takes a deep breath and asks me what’s my date of birth? So I tell her & then she asks my name & the last 4 of my ... read more
Business response:
Dear Rikia, Thanks for reviewing your visit to our hotel. We apologize for the inconvenience and frustration you experienced during your check-in process. We understand the importance of providing efficient and accommodating service to our guests. We will address this issue with our front desk attendant to ensure it does not happen again. Regarding the refund, we recommend reaching out to Expedia again and explaining the situation in detail, including the denial of room access and the lack of a physical ID. We apologize for ... read more
Slept with the windows open This is the worst hotel I have stayed at so far. Had to sleep with the windows open because of a burning smell. The room was not clean and the shower was dirty. The chairs looked extremely dirty. The bed was ok.
Business response:
Dear Guest, We sincerely apologize for your negative experience during your stay at our hotel. We regret that you encountered a burning smell, which forced you to keep the windows open for comfort. We understand the importance of a clean and well-maintained room, and we apologize for falling short of your expectations. We take cleanliness seriously and will address your concerns with our housekeeping team to ensure improvements are made. We appreciate your feedback regarding the bed and will strive for excellence in all area... read more
It was very outdated the tv was small and the floors were sticky. For what I paid for just a night stay I was VERY disappointed!!!
Business response:
Dear Regina, We are disappointed we did not meet your expectations during your visit. Our team strives to ensure each guest has a pleasant stay, so we apologize that this was not your experience. We appreciate you sharing these details and are very grateful for your patience. We hope you will stay with us again so we can show you the hospitality you deserve.Sincerely,Hotel Management
The carpet in the room smelled like urine, the hall and the elevator was nasty!
Business response:
Dear D'ionna, Thank you for staying with us and sharing your review. We are disappointed to read about the cleanliness issue with our hotel, and we will address this immediately. Our staff's top priority is to provide a clean environment for our guests; therefore, we are genuinely sorry for not meeting these expectations. We are committed to providing each guest with a seamless, outstanding stay, so we hope you will revisit so we can show you the experience you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Midway
How is Extended Stay America - Chicago - Midway rated?
Extended Stay America - Chicago - Midway has a 3.3 star rating with 3,165 reviews.
When is Extended Stay America - Chicago - Midway open?
Extended Stay America - Chicago - Midway is open now. It will close tomorrow at 12:00 a.m.