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Extended Stay America - Chicago - Midway
- Hotels
- Bedford Park, IL
About this business
Location details
7524 State Rd., Bedford Park, IL, 60638, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
You Get What You Pay For? Was really excited about the rate for this place, as all other Chicago hotels were intensely overpriced for the weekend. This was for a business-related workshop over two days, so I ended up staying from Friday night until Sunday morning. When I arrived, I was told that the hotel was overbooked and they didn't have a room for me. After a little while, they came back and said they had an "upgrade" for me with a full suite. Great, I thought! How nice! Except this room was a complete disaster. It was s... read more
Business response:
Dear Vicki, thank you for choosing us. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. We appreciate you bringing this to our attention, and we want to let you know we are already working to address the problems you mentioned. Our Maintenance team conducts routine maintenance throughout the hotel on a regular structured program basis. Your review highlights where we need to refocus our efforts, and we assure you we will. We hope you will consider giving our h... read more
An Utterly Hellish Stay Rooms with paper thin walls. Had a party next door with throbbing music from 10:30pm-2:30am. Finally stopped when I reached out to front desk. After that I got to hear the two hosting the party get...intimate, through the walls. Somewhere near by cars do drag racing or parking lot tricks in the 2-4am range as well. Literally the worst night of sleep I've ever gotten at a hotel. Everything was also cheap. Shower current rod looked to be hanging on by a thread. Just an awful place all around, don't stay... read more
Business response:
Dear Guest, thank you for choosing us. Please accept our apologies for the inconvenience encountered at our hotel. Our goal is to provide every guest with an exceptional stay; we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Sincerely,Hotel Management
Terrible Customer Service I arrived prior to check in due to the nature of my business trip. They let me park my car in the parking lot and let me know I could come back and check in later that evening after the event. I came back that evening to check in and was told that without my drivers license, they wouldn't let me check in. I had the credit card that was used to book the room and it was a Costco card so it had my picture on it, confirming that I was in fact the one occupying the room. She wouldn't budge and wouldn't l... read more
Business response:
Dear Katie, it is disappointing to learn of the issues you experienced upon arrival. We will share your remarks with our team to ensure we handle such situations more diligently going forward. We hope you will give us another opportunity to provide you with the hospitality you deserve.Sincerely,Hotel Management
The room was dirty. It smelled like mold. Couldn't use the kitchen because it was dirty. The bathroom tub was AWFUL!! OUR Room was on the 3rd floor and it had ANTS!!
Business response:
Dear Candace, we apologize for the cleanliness concerns you experienced during your recent stay with us. Your feedback is discussed with our housekeeping team to ensure rooms are thoroughly clean and inspected before allocating them to future guests. Although your experience is not typical, we have room to improve, and you have our assurance that we will. We welcome the opportunity to prove ourselves again as your trusted hotel while in the city.Sincerely,Hotel Management
Dirty, run down and falling apart!
Business response:
Dear Kimberly, thank you for being our guest. We apologize for these issues that impacted your stay. We never mean to disappoint our guests, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests, so please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. We are grateful for your thoughts on this matter and your patience. We hope you will return so we can have ... read more
My first room the carpet was wet like there was a leak somewhere. The vending machines were not working and the guy at the first desk needs customer service training.
Business response:
Dear Chana, thank you for your recent stay. We are sorry for the inconvenience you encountered during your stay. Moreover, we apologize that our staff was not attentive to your needs. Rest assured that this issue has been addressed and will not be repeated. We appreciate your feedback, and we do hope you will choose to stay with us again so we can show you the excellent stay you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Midway
How is Extended Stay America - Chicago - Midway rated?
Extended Stay America - Chicago - Midway has a 3.3 star rating with 2,998 reviews.
When is Extended Stay America - Chicago - Midway open?
Extended Stay America - Chicago - Midway is open now. It will close tomorrow at 12:00 a.m.