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Extended Stay America - Chicago - Midway
- Hotels
- Bedford Park, IL
About this business
Location details
7524 State Rd., Bedford Park, IL, 60638, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This room was awful The room was very dirty, the chairs were broken, and I was overcharged for this below subpar room.
Business response:
Nina, thank you for staying with us. We regret the disappointing visit and that we did not provide the value you were hoping for. We also apologize for the cleanliness issue you encountered in your accommodations. Please be assured we will address this with our housekeeping team to ensure we are flawlessly preparing each suite for our guests. We understand your frustration and are grateful for your patience. We hope you will consider giving us a second chance the next time you are in this area. Sincerely, Hotel Management
Housekeeping needs a change in management place needs an overhaul.
Business response:
Alex, thank you for being our guest. We take the cleanliness of our property and suites very seriously; therefore, we sincerely apologize for the cleanliness issue you experienced during your visit. Please be assured we will address this with our housekeeping team to ensure we are more consistent in our service delivery. We regret the inconvenience this caused and are grateful for your patience. We hope you will give us a chance to provide you with the flawless stay you deserve on a future visit. Sincerely, Hotel Management
Gross
Business response:
Sam, thank you for taking the time to share your feedback. Please accept our sincere apologies for the cleanliness issues you encountered during your visit. We have addressed your comments with our housekeeping associates, and steps are being taken to ensure this is not repeated. We understand your frustration and truly regret disappointing you. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve. Sincerely, Hotel Management
The clerk atgthe front desk was nice but the hotel, room etc was filthy We had no other options to leave or we would have
Business response:
Janet, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
RETHINK THIS SMELLED LIKE WEED, ITEMS WERE LEFT IN THE FRIDGE FROM PREVIOUS PEOPLE WHO STAYED, BREAKFAST WAS A JOKE. I WOULD ONLY STAY HERE AGAIN IF IT WAS THE LAST PLACE ON EARTH... NOT A GOOD HOTEL AT ALL IN MY OPINION.
Business response:
Thank you for being our guest and for reviewing your stay. We do want to apologize for not providing the refreshing room you were expecting upon arrival. We know how critical fresh accommodations are; therefore, we will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
One step above homeless shelter The staff was not friendly when we checked in. We got to our room and the lights wouldn't come on. I called the desk and they told me to switch the breakers in the breaker box. They said it happened all the time. The room was dirty. They sheets didn't fit the bed. Do not stay here. There are much better options a few minutes away.
Business response:
Julia, thank you for evaluating your stay at our hotel. Please accept our apologies for the maintenance and cleanliness issues you encountered during your visit with us. We take such concerns seriously, and we will share your comments appropriately as we strive to enhance our guest experience. Also, our main aim is to provide thoughtful hospitality to our guests; therefore, we regret this was not your experience. Your feedback is valuable to us as it helps us improve our service moving forward. We are grateful for your patie... read more
Unsecure and unprofessional place Worst experience ever. Booked room months in advance, but no room available, let me wait 2 hours and finally asked me to find room elsewhere at 8:00pm. Then next day, my credit card was charged even though I have never stayed. On top, first I was given room that was already occupied by someone else. Very unsecure hotel. Do not stay at this hotel. Plus no help from Hotels.com. hotels.com customer service is only via chat and is not helpful and disappointment. In fact, I never provided my card... read more
Business response:
Thank you for evaluating your stay at our hotel. Please accept our sincere apologies for not meeting your expectations regarding the room you booked. We do try to honor these requests; however, there are times when we do not have the room unoccupied and available. We understand your frustration, and we genuinely regret disappointing you. We are also sorry for the billing-related concern you encountered. Unfortunately, financial inquiries on reservations made through a third party, prepaid site, must be made through them, and... read more
Frequently asked questions about Extended Stay America - Chicago - Midway
How is Extended Stay America - Chicago - Midway rated?
Extended Stay America - Chicago - Midway has a 3.3 star rating with 2,998 reviews.
When is Extended Stay America - Chicago - Midway open?
Extended Stay America - Chicago - Midway is open now. It will close tomorrow at 12:00 a.m.