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Extended Stay America - Chicago - Midway
- Hotels
- Bedford Park, IL
About this business
Location details
7524 State Rd., Bedford Park, IL, 60638, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Whole place needs a remove/update
Business response:
Dear Fabian, Thank you for being our guest. We regret we did not meet your expectations and that you felt our rooms needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for the future modernization of our hotel. Meanwhile, our maintenance and housekeeping team will keep the areas clean and up-to-date for the guest. Please allow us to serve you again by revisiting us whenever you are in our city again. Sincerely,Hotel Management
Stinky Broken and Disappointing Checked in and given a 1st floor room, asked to change to an upper floor and was told only one room was available and I took it. Upon entering the room it reeked of smoke, and had some kind of sticky substance on the dresser top. I went and talked to the front desk and was told that nothing could be done, that if someone smoked in another room it would come through the ventilation and that it isn’t possible to find the smoker. They dismissed the fact that there was a sticky thing in the dresse... read more
Business response:
Dear Beckett, Thank you for taking the time to share your comments. Our goal is to provide a clean environment, excellent service, and an exceptional experience for our guests, so we apologize this was not your experience. We have shared your concerns with the management team, and we are following up to determine where we went wrong and how we can enhance our service to our guests. While we know this stay did not meet all your expectations, we are hopeful for another opportunity to welcome you back for the flawless experienc... read more
Safety-Key Card Problems The water was not hot, the pressure in shower was low. Problems with Key Card.
Business response:
Dear Guest, Thank you for staying with us and sharing your experience. Please accept our apology for the issues you encountered in your suite and the inconvenience this undoubtedly caused. Unfortunately, maintenance issues arise from time to time, and we are sorry we could not get everything fully operational immediately. We will review your concerns with the appropriate individuals in our organization for immediate action. We do hope you will stay with us another time so we can provide you with a much more enjoyable experie... read more
Had to switch rooms 3 times; all 3 smelled. Toenail clippings and dirt all over the floor, every corner had a pile of dirt/dust. The first room had no shower curtain, they offered me to pick one up from front desk and put on myself. Just disgusting. Second room had gross stains on the sheets. Carpet in halls was gross. Only thing nice about this hotel was the older man Chaz at front desk. Other than that I wasted my money.
Business response:
Dear Jessica, On behalf of our entire team, please accept our apologies for our hotel not meeting your expectations, and we regret the inconvenience caused by changing rooms. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider allowing us another opportunity to host you and welcome you back soon. Sincerely,Hotel Management
Staff is rude. The whole place smells like weed. The rooms are dirty. I will not be staying here ever again.
Business response:
Dear Ali, we apologize for the housekeeping issue you experienced in your suite. Our team must have overlooked this when making your room ready for occupancy. We also apologize for the behavior of our associates for not being courteous towards our guests and not attending to their needs. Such an instance is not the impression we want our guests to think of us. We would appreciate you giving us another chance to demonstrate the type of service we provide.Sincerely,Hotel Management
They were doing a audits so the system was down for 30 min to a hour didn't let us check in
Business response:
Dear Guest, thank you for taking the time to review your experience with us. We hope you will accept our apologies for the concerns you experienced during check-in. Your patience is much appreciated, and we hope to have the pleasure of welcoming you back to our hotel in the future.Sincerely,Hotel Management
Nothing was unique. Beds were dirty, my body started itching. Smells bad. I went to another hotel even without asking for a refund just to not stay there any longer
Business response:
Dear Mahmood, we apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we are sorry your experience with housekeeping did not meet your expectations. In the future, please know our front desk is always available to make the most of your visit. We would have loved to resolve this while you were here. We truly hope this unfortunate situation will not prevent you from staying with us again.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Midway
How is Extended Stay America - Chicago - Midway rated?
Extended Stay America - Chicago - Midway has a 3.3 star rating with 3,165 reviews.
When is Extended Stay America - Chicago - Midway open?
Extended Stay America - Chicago - Midway is open now. It will close tomorrow at 12:00 a.m.