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Extended Stay America - Chicago - Midway
- Hotels
- Bedford Park, IL
About this business
Location details
7524 State Rd., Bedford Park, IL, 60638, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
100% thumbs down Facility was disgusting. From floors to hallway to entrance. I would remove this property from your website.
Business response:
Dear Morgan, thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's priority is ensuring every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We regret that our staff did not respond to your requests while you were here and apologize for that inconvenience. It was an honor to host your visit, and we hope you will give us another chance in the future.Sincerely,Hotel Management
The first room we were given was filthy!! The linen person had done their job, the beds were made and the towels were clean and folded, but the cleaning person must’ve skipped the room! There were small rubber bands on the night stand (like for braces) and all over the floor. The floor had not been vacuumed and was filthy with leaves, food, the rubber bands, and other particles. The kitchen counter and small table next to it were dirty with the previous guests food and drink rings marks. It was disgusting. We asked for anoth... read more
Business response:
Dear James, thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback and are sorry your stay was not the pleasant experience you deserved. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management
You Get What You Pay For? Was really excited about the rate for this place, as all other Chicago hotels were intensely overpriced for the weekend. This was for a business-related workshop over two days, so I ended up staying from Friday night until Sunday morning. When I arrived, I was told that the hotel was overbooked and they didn't have a room for me. After a little while, they came back and said they had an "upgrade" for me with a full suite. Great, I thought! How nice! Except this room was a complete disaster. It was s... read more
Business response:
Dear Vicki, thank you for choosing us. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. We appreciate you bringing this to our attention, and we want to let you know we are already working to address the problems you mentioned. Our Maintenance team conducts routine maintenance throughout the hotel on a regular structured program basis. Your review highlights where we need to refocus our efforts, and we assure you we will. We hope you will consider giving our h... read more
An Utterly Hellish Stay Rooms with paper thin walls. Had a party next door with throbbing music from 10:30pm-2:30am. Finally stopped when I reached out to front desk. After that I got to hear the two hosting the party get...intimate, through the walls. Somewhere near by cars do drag racing or parking lot tricks in the 2-4am range as well. Literally the worst night of sleep I've ever gotten at a hotel. Everything was also cheap. Shower current rod looked to be hanging on by a thread. Just an awful place all around, don't stay... read more
Business response:
Dear Guest, thank you for choosing us. Please accept our apologies for the inconvenience encountered at our hotel. Our goal is to provide every guest with an exceptional stay; we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Sincerely,Hotel Management
Terrible Customer Service I arrived prior to check in due to the nature of my business trip. They let me park my car in the parking lot and let me know I could come back and check in later that evening after the event. I came back that evening to check in and was told that without my drivers license, they wouldn't let me check in. I had the credit card that was used to book the room and it was a Costco card so it had my picture on it, confirming that I was in fact the one occupying the room. She wouldn't budge and wouldn't l... read more
Business response:
Dear Katie, it is disappointing to learn of the issues you experienced upon arrival. We will share your remarks with our team to ensure we handle such situations more diligently going forward. We hope you will give us another opportunity to provide you with the hospitality you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Midway
How is Extended Stay America - Chicago - Midway rated?
Extended Stay America - Chicago - Midway has a 3.3 star rating with 3,165 reviews.
When is Extended Stay America - Chicago - Midway open?
Extended Stay America - Chicago - Midway is open now. It will close tomorrow at 12:00 a.m.