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Extended Stay America - Chicago - Midway
- Hotels
- Bedford Park, IL
About this business
Location details
7524 State Rd., Bedford Park, IL, 60638, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was dirty. It smelled like mold. Couldn't use the kitchen because it was dirty. The bathroom tub was AWFUL!! OUR Room was on the 3rd floor and it had ANTS!!
Business response:
Dear Candace, we apologize for the cleanliness concerns you experienced during your recent stay with us. Your feedback is discussed with our housekeeping team to ensure rooms are thoroughly clean and inspected before allocating them to future guests. Although your experience is not typical, we have room to improve, and you have our assurance that we will. We welcome the opportunity to prove ourselves again as your trusted hotel while in the city.Sincerely,Hotel Management
Dirty, run down and falling apart!
Business response:
Dear Kimberly, thank you for being our guest. We apologize for these issues that impacted your stay. We never mean to disappoint our guests, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests, so please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. We are grateful for your thoughts on this matter and your patience. We hope you will return so we can have ... read more
My first room the carpet was wet like there was a leak somewhere. The vending machines were not working and the guy at the first desk needs customer service training.
Business response:
Dear Chana, thank you for your recent stay. We are sorry for the inconvenience you encountered during your stay. Moreover, we apologize that our staff was not attentive to your needs. Rest assured that this issue has been addressed and will not be repeated. We appreciate your feedback, and we do hope you will choose to stay with us again so we can show you the excellent stay you deserve. Sincerely, Hotel Management
This room was awful The room was very dirty, the chairs were broken, and I was overcharged for this below subpar room.
Business response:
Nina, thank you for staying with us. We regret the disappointing visit and that we did not provide the value you were hoping for. We also apologize for the cleanliness issue you encountered in your accommodations. Please be assured we will address this with our housekeeping team to ensure we are flawlessly preparing each suite for our guests. We understand your frustration and are grateful for your patience. We hope you will consider giving us a second chance the next time you are in this area. Sincerely, Hotel Management
Housekeeping needs a change in management place needs an overhaul.
Business response:
Alex, thank you for being our guest. We take the cleanliness of our property and suites very seriously; therefore, we sincerely apologize for the cleanliness issue you experienced during your visit. Please be assured we will address this with our housekeeping team to ensure we are more consistent in our service delivery. We regret the inconvenience this caused and are grateful for your patience. We hope you will give us a chance to provide you with the flawless stay you deserve on a future visit. Sincerely, Hotel Management
Gross
Business response:
Sam, thank you for taking the time to share your feedback. Please accept our sincere apologies for the cleanliness issues you encountered during your visit. We have addressed your comments with our housekeeping associates, and steps are being taken to ensure this is not repeated. We understand your frustration and truly regret disappointing you. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve. Sincerely, Hotel Management
The clerk atgthe front desk was nice but the hotel, room etc was filthy We had no other options to leave or we would have
Business response:
Janet, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
RETHINK THIS SMELLED LIKE WEED, ITEMS WERE LEFT IN THE FRIDGE FROM PREVIOUS PEOPLE WHO STAYED, BREAKFAST WAS A JOKE. I WOULD ONLY STAY HERE AGAIN IF IT WAS THE LAST PLACE ON EARTH... NOT A GOOD HOTEL AT ALL IN MY OPINION.
Business response:
Thank you for being our guest and for reviewing your stay. We do want to apologize for not providing the refreshing room you were expecting upon arrival. We know how critical fresh accommodations are; therefore, we will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Midway
How is Extended Stay America - Chicago - Midway rated?
Extended Stay America - Chicago - Midway has a 3.3 star rating with 3,165 reviews.
When is Extended Stay America - Chicago - Midway open?
Extended Stay America - Chicago - Midway is open now. It will close tomorrow at 12:00 a.m.