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Extended Stay America - Chicago - Schaumburg - Convention Center
- Hotels
- Schaumburg, IL
About this business
Location details
51 E. State Pkwy., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I Wasn’t able to check in and I didn’t receive my refund
Business response:
Dear Kyra,We apologize for the inconvenience you experienced. We take situations like this seriously, and we will address them with our team immediately. Please note that any financial inquiries on reservations made through a third-party, prepaid booking site, must be made through them, and we suggest you reach out to them directly. Your satisfaction is our top priority. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management
Room was dirty with hair on the toilet and in the bathroom sink. Floor was sticky so I wiped it with a towel and it was black. Property is run down and won’t ever stay here again.
Business response:
Dear Guest, Thank you for your comments about your stay with us, and we sincerely apologize for the housekeeping issues you encountered in your suite. We regret any oversights in preparing your room. Our goal is to offer each guest a suite that is up-to-date and refreshing. Rest assured, we will address this promptly with our concerned team. We double-checked all the rooms delivered, and we regret if we missed something. We appreciate you choosing to stay with us and eagerly expect to welcome you back on your next visit! Sin... read more
Business response:
Dear Vanessa, thank you for your feedback. We're sorry to hear that your experience was not up to our standards. We’re committed to improving and would appreciate any additional details on how we can enhance our services. Your comments are valuable to us as we strive to provide a better experience for all our guests. Sincerely, Hotel Management.
No damage was done to the room and I was still charged the 50.00 fee
Business response:
Dear Keala, thank you for your feedback. We apologize for the inconvenience regarding the 50 fee. We take such matters seriously and will investigate the situation to ensure that any charges are accurate and fair. Please reach out to us directly so we can resolve this issue promptly and to your satisfaction. Sincerely, Hotel Management.
The kitchen had cockroaches. The bedding was scant. The TP was metered out one roll at a time. The corridor smelled. We asked for an extra dining chair multiple times - it never arrived.
Business response:
Dear Jane, thank you for bringing these issues to our attention. We sincerely apologize for the discomfort you experienced with the kitchen cleanliness, bedding, and amenities. This is not the standard we aim to uphold. We are addressing these concerns immediately to improve our facilities and service. Your feedback is invaluable, and we appreciate your patience as we work to resolve these issues. Sincerely, Hotel Management.
Near malls lots of shopping and food places around
Business response:
Dear Syed, Thank you for your feedback! We’re pleased to hear that you enjoyed the convenient location and proximity to shopping and dining options. We strive to offer a comfortable stay and a well-situated location for our guests. If you have any additional comments or suggestions for improvement, we’d love to hear them. We look forward to welcoming you back in the future.Sincerely,Hotel Management
Business response:
Dear Benjamin, thank you for your feedback. We're sorry to hear that your experience was not up to our standards. We’re committed to improving and would appreciate any additional details on how we can enhance our services. Your comments are valuable to us as we strive to provide a better experience for all our guests. Sincerely, Hotel Management.
Business response:
Dear Phil, thanks for taking the time to rate your recent experience with us. We are sorry to hear that things fell short of expectations. We would love to learn more about how we could have made this an excellent visit. Please come back and see us again soon. Sincerely, Hotel Management.
Not having breakfast
Business response:
Dear Pedram, Thank you for your feedback. We understand that breakfast is an essential aspect of your stay, and we apologize for any disappointment regarding this. While we do not offer a traditional breakfast service, we provide a Grab and Go Breakfast option for your convenience. We appreciate your comments and will consider them as we evaluate our amenities. We hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Schaumburg - Convention Center
How is Extended Stay America - Chicago - Schaumburg - Convention Center rated?
Extended Stay America - Chicago - Schaumburg - Convention Center has a 2.9 star rating with 2,226 reviews.
When is Extended Stay America - Chicago - Schaumburg - Convention Center open?
Extended Stay America - Chicago - Schaumburg - Convention Center is open now. It will close tomorrow at 12:00 a.m.