This profile has been claimed by the business owner or representative.
Extended Stay America - Chicago - Schaumburg - Convention Center
- Hotels
- Schaumburg, IL
About this business
Location details
51 E. State Pkwy., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible stay There wasn't any kitchenware at all, including any coffee maker. In the bathroom there was only 1/4 roll of toilet paper. In the shower the soap dish was broken with jagged edges. The window leaked when it rained. The TV reception was awful.
Business response:
Dear Richard, Thank you for your feedback. We deeply regret that the condition of the property affected your experience. Maintaining a high standard of quality is important to us, and we are addressing these concerns with our maintenance team to ensure improvements are made. Your input is valuable, and we hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Business response:
Dear Srikanth, We sincerely apologize for any inconveniences during your stay. We always aim to deliver the best possible experience, and apologize for missing the mark on this occasion. Thank you for your feedback. We hope you will give us another chance to demonstrate the excellent stay you should have experienced on this visit. Sincerely, Hotel Management
U
Business response:
Dear Vadzim, We sincerely apologize for any inconveniences during your stay. We always aim to deliver the best possible experience, and apologize for missing the mark on this occasion. Thank you for your feedback. We hope you will give us another chance to demonstrate the excellent stay you should have experienced on this visit. Sincerely, Hotel Management
Business response:
Good afternoon Nicolas,Thank you for taking the time to rate your recent stay. We would love to know more about how to make improvements upon your experience.Please come back and see us again in the future. Have a great day!
It’s not the hotels fault, but Hotels.com/expedia had some sort of glitch where my room was reserved under a “different name”. It took almost an hour for your site to resolve something even after my reservation was found.
Business response:
Dear Pasquale, we’re sorry to hear about the inconvenience you experienced with the booking process. We understand how frustrating it can be when things don’t go smoothly. Thank you for your patience, and we’re glad our team was able to resolve the issue. We hope to welcome you back to a better visit in the future. Sincerely, Hotel Management.
The service was bad, the staff had heavy accents and they were difficult to understand. The room was dirty, the sofa was stained, there were no garbage cans anywhere in the room, there was no toilet paper holder, the toilet was clogged, the bed was the most uncomfortable thing ive ever laid on, it looked like a jail cot, thin mattress on a basic spring frame. We called about toilet and they sent a guy with a plunger, toilet clogged again after 1st urination. Needless to say we were so uncomfortable and miserable in this hote... read more
Business response:
Dear Maritza, We deeply regret the discomfort and inconvenience you experienced during your stay. Your feedback regarding the cleanliness, room condition, and service is valuable and will be addressed with our team to ensure improvements. We apologize for the issues with the toilet and the bed, which did not meet your expectations. Thank you for bringing these matters to our attention, and we will strive to enhance our guest experience in the future.Sincerely,Hotel Management
The front desk was rude, the bedding is awful
Business response:
Dear Stacy, thank you for sharing your feedback with us. We apologize for any inconvenience caused during your stay. Providing exceptional service is our top priority, and we regret to hear that you found our front desk service lacking. We will address this with our team to ensure a more welcoming experience for all our guests. Additionally, we appreciate your comments about the bedding and will review this to make improvements where necessary. We hope to welcome you back for a more enjoyable stay in the future. Sincerely, H... read more
We were assigned a room which was preoccupied.. then they gave another room where key was not working.. room was not cleaned properly..
Business response:
Dear Raghavendra, Thank you for sharing your experience. We sincerely apologize for the inconvenience caused by the room assignment issues and the key problems you encountered. We understand how frustrating it must have been to deal with these challenges, and we regret that the room's cleanliness did not meet your expectations. Your feedback will be reviewed to prevent similar issues in the future. We appreciate your understanding and hope to have the opportunity to provide a better experience in the future.Sincerely,Hotel M... read more
Someone knocked on door multiple times after that staf member also knocked at door around midnight.
Business response:
Dear Shankh, thank you for sharing your feedback. We sincerely apologize for any disturbance caused during your stay. Please be assured that we prioritize the comfort and privacy of our guests, and we regret falling short of your expectations on this occasion. Your comments have been noted, and we will take steps to ensure such incidents do not recur. We appreciate your understanding and hope to welcome you back for a more seamless experience in the future. Sincerely, Hotel Management.
Frequently asked questions about Extended Stay America - Chicago - Schaumburg - Convention Center
How is Extended Stay America - Chicago - Schaumburg - Convention Center rated?
Extended Stay America - Chicago - Schaumburg - Convention Center has a 2.9 star rating with 2,159 reviews.
When is Extended Stay America - Chicago - Schaumburg - Convention Center open?
Extended Stay America - Chicago - Schaumburg - Convention Center is open now. It will close tomorrow at 12:00 a.m.