Extended Stay America - Chicago - Schaumburg - Convention Center

Business response:

Dear Reyes, Thank you for taking the time to share your concerns. We regret to hear about your experience during check-in and the issues you faced regarding your request for dishes. Additionally, we apologize for the unpleasant odor you encountered in the hallways. Your feedback is invaluable as it helps us identify areas needing improvement. We are dedicated to enhancing our guest experience and appreciate your input. We hope you will consider staying with us again, allowing us the chance to serve you better.Sincerely,Hotel... read more

Business response:

Dear Eduardo, we are deeply sorry to hear about your experience during your stay. Please accept our apologies for any inconvenience caused. Your feedback is invaluable to us as we strive to provide the best possible experience for all our guests. We hope to welcome you back for a better visit in the future. Sincerely, Hotel Management. 

Business response:

Dear Danilo, We sincerely apologize for any inconveniences during your stay. We always aim to deliver the best possible experience, and apologize for missing the mark on this occasion. Thank you for your feedback. We hope you will give us another chance to demonstrate the excellent stay you should have experienced on this visit. Sincerely, Hotel Management 

Business response:

Dear Sungmin, We sincerely apologize for the experience you had with our night staff. Providing excellent service is our top priority, and we regret that this was not reflected during your stay. Your feedback is crucial, and we are addressing this internally to ensure it doesn't happen again. We hope you will consider giving us another chance to provide you with a much-improved experience in the future. Thank you for bringing this to our attention.Sincerely, Hotel Management 

Business response:

Dear Eric, We appreciate your feedback and sincerely apologize for the aspects of your stay that did not meet your expectations. We understand the importance of a comfortable environment and are committed to ongoing improvements. Your comments are invaluable to us as we strive to enhance our guests' experiences. We hope you will consider staying with us again to see these positive changes firsthand.Sincerely, Hotel Management 

Business response:

Dear Ifueko, Thank you for your feedback. We apologize for the condition of the bathroom during your stay. Your experience is important to us, and we are committed to ensuring a higher standard of cleanliness for our guests. We hope to have the opportunity to provide you with a more pleasant stay in the future.Sincerely,Hotel Management 

Business response:

Dear Julian, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management 

Business response:

Dear RaHndell, Thank you for your feedback. We sincerely apologize for the condition of your room and the issues you encountered. The state of the mattress, pillows, bathroom, and garbage bins is unacceptable and not reflective of our standards. We will address these concerns with our housekeeping and maintenance teams immediately to ensure improvements are made. Your comments are invaluable as we strive to enhance our guests' experience. We hope you might consider giving us another opportunity to provide a better stay in th... read more

Business response:

Dear Keith, thank you for taking the time to leave this feedback. We truly apologize that your experience was less than positive and would love to learn more about how we can improve for the future. We hope to have the opportunity to welcome you back for an improved visit in the future. Sincerely, Hotel Management.