This profile has been claimed by the business owner or representative.
Extended Stay America - Chicago - Schaumburg - Convention Center
- Hotels
- Schaumburg, IL
About this business
Location details
51 E. State Pkwy., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff were not friendly. Queen sized bed is really a full sized bed. Hair left all over the room.
Business response:
Dear Channel, Thank you for your feedback. We're sorry to hear about your experience with the room and staff. Our goal is to provide clean, comfortable accommodations and a welcoming environment. Our team will address your comments about the bed size and cleanliness to ensure improvements are made. We appreciate your input as it helps us enhance our guest experience.Sincerely,Hotel Management
property is announce with breakfast, the only thing they have is coffe.
Business response:
Dear Denis, thank you for your feedback. We’re sorry to hear that our breakfast offerings did not meet your expectations. We aim to provide a more comprehensive breakfast experience and will take your comments into account as we review our offerings. We appreciate you bringing this to our attention and hope to have the opportunity to better serve you in the future. Sincerely, Hotel Management.
Business response:
Dear Anonymous, We sincerely apologize for any inconveniences during your stay. We always aim to deliver the best possible experience, and apologize for missing the mark on this occasion. Thank you for your feedback. We hope you will give us another chance to demonstrate the excellent stay you should have experienced on this visit. Sincerely, Hotel Management
Horrible stay There wasn't any kitchenware at all, including any coffee maker. In the bathroom there was only 1/4 roll of toilet paper. In the shower the soap dish was broken with jagged edges. The window leaked when it rained. The TV reception was awful.
Business response:
Dear Richard, Thank you for your feedback. We deeply regret that the condition of the property affected your experience. Maintaining a high standard of quality is important to us, and we are addressing these concerns with our maintenance team to ensure improvements are made. Your input is valuable, and we hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Business response:
Dear Srikanth, We sincerely apologize for any inconveniences during your stay. We always aim to deliver the best possible experience, and apologize for missing the mark on this occasion. Thank you for your feedback. We hope you will give us another chance to demonstrate the excellent stay you should have experienced on this visit. Sincerely, Hotel Management
U
Business response:
Dear Vadzim, We sincerely apologize for any inconveniences during your stay. We always aim to deliver the best possible experience, and apologize for missing the mark on this occasion. Thank you for your feedback. We hope you will give us another chance to demonstrate the excellent stay you should have experienced on this visit. Sincerely, Hotel Management
Business response:
Good afternoon Nicolas,Thank you for taking the time to rate your recent stay. We would love to know more about how to make improvements upon your experience.Please come back and see us again in the future. Have a great day!
It’s not the hotels fault, but Hotels.com/expedia had some sort of glitch where my room was reserved under a “different name”. It took almost an hour for your site to resolve something even after my reservation was found.
Business response:
Dear Pasquale, we’re sorry to hear about the inconvenience you experienced with the booking process. We understand how frustrating it can be when things don’t go smoothly. Thank you for your patience, and we’re glad our team was able to resolve the issue. We hope to welcome you back to a better visit in the future. Sincerely, Hotel Management.
The service was bad, the staff had heavy accents and they were difficult to understand. The room was dirty, the sofa was stained, there were no garbage cans anywhere in the room, there was no toilet paper holder, the toilet was clogged, the bed was the most uncomfortable thing ive ever laid on, it looked like a jail cot, thin mattress on a basic spring frame. We called about toilet and they sent a guy with a plunger, toilet clogged again after 1st urination. Needless to say we were so uncomfortable and miserable in this hote... read more
Business response:
Dear Maritza, We deeply regret the discomfort and inconvenience you experienced during your stay. Your feedback regarding the cleanliness, room condition, and service is valuable and will be addressed with our team to ensure improvements. We apologize for the issues with the toilet and the bed, which did not meet your expectations. Thank you for bringing these matters to our attention, and we will strive to enhance our guest experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Schaumburg - Convention Center
How is Extended Stay America - Chicago - Schaumburg - Convention Center rated?
Extended Stay America - Chicago - Schaumburg - Convention Center has a 2.9 star rating with 2,226 reviews.
When is Extended Stay America - Chicago - Schaumburg - Convention Center open?
Extended Stay America - Chicago - Schaumburg - Convention Center is open now. It will close tomorrow at 12:00 a.m.