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Extended Stay America - Chicago - Schaumburg - Convention Center
- Hotels
- Schaumburg, IL
About this business
Location details
51 E. State Pkwy., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The bedsheets and pillow covers were stained and dirty. Staff is not welcoming. No smile or good morning or welcome to our hotel etc.
Business response:
Dear Nelson, thank you for sharing your experience with us. We sincerely apologize for the cleanliness issues with the bedsheets and pillow covers, as well as any lack of hospitality you encountered from our staff. This does not reflect the high standards of service we aim to provide. Your feedback has been shared with our housekeeping and front desk teams to ensure immediate improvements are made. We value your input and hope to have the opportunity to restore your faith in our hotel on your next visit. Sincerely, Hotel Man... read more
Business response:
Dear Nelson, we are deeply sorry to hear about your experience during your stay. Please accept our apologies for any inconvenience caused. Your feedback is invaluable to us as we strive to provide the best possible experience for all our guests. We hope to welcome you back for a better visit in the future. Sincerely, Hotel Management.
Business response:
Dear Ruben, We sincerely apologize for any inconveniences during your stay. We always aim to deliver the best possible experience, and apologize for missing the mark on this occasion. Thank you for your feedback. We hope you will give us another chance to demonstrate the excellent stay you should have experienced on this visit. Sincerely, Hotel Management
Dirty hotel Dirty, pee on toilet. Sone light bulbs didn't work. Probably Reason why its the cheapest
Business response:
Dear Gilberto, Thank you for your feedback. We sincerely apologize for the unacceptable conditions you encountered during your stay. Cleanliness and proper maintenance are top priorities, and we regret that we fell short. Your comments are being taken seriously, and we are addressing these issues with our team to prevent future occurrences. We appreciate your input and hope to provide a significantly better experience in the future.Sincerely,Hotel Management
Bad taste in my mouth I stayed there on 6/13/2024 and checked out friday 14/2024 at 10:25am , i made a $50 security deposit and have not received it unto now, they told me it would be refunded next day ,and depending on my bank, unto now i have not receive my $50 ,and whenever i called they keep putting me on hold til the call drop..
Business response:
Dear Scven, thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused regarding the delay in refunding your security deposit. Each bank is different for how long a deposit takes to return. For credit cards this is usually 3 - 5 business days. For all other forms of payment, it can be 10 or more business days. Please rest assured that we are actively investigating the issue and will ensure your deposit is returned to you as soon as possible. We appreciate your patience and unders... read more
No hair dryer and also terrible breakfast
Business response:
Dear Gerald, thank you for sharing your feedback with us. We apologize for any inconvenience caused by the absence of a hair dryer during your stay. Additionally, we regret to hear your disappointment with our breakfast offerings and will review this with our culinary team to make necessary improvements. We appreciate your input and hope to welcome you back for an improved experience in the future. Sincerely, Hotel Management
Business response:
Dear Jade, We sincerely apologize for any inconveniences during your stay. We always aim to deliver the best possible experience, and apologize for missing the mark on this occasion. Thank you for your feedback. We hope you will give us another chance to demonstrate the excellent stay you should have experienced on this visit. Sincerely, Hotel Management
Awful place. I prepaid the property and had to leave early because of personal reasons and the property wouldn’t refund us the remaining 12 days that were unused. First time I’d encounter such an issue. The management is extremely hard to reach and when they are reached, they are hard to reason with. The place is very run down and gross and way overpriced for what it is. The addition couch bed is extremely uncomfortable and is not sleepable at all. There are so many good options in the area for comparable rate that is clean,... read more
Business response:
Dear Shucheng, Thank you for taking the time to write a review of yourstay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a betterstayin the future.Sincerely,Hotel Management
Business response:
Dear Hannah, We regret that your experience did not meet your expectations. Our goal is to provide a comfortable and pleasant stay for all our guests, and we apologize for falling short in your case. Thank you for your feedback. We hope you will give us another chance to demonstrate the excellent stay you should have experienced on this visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Schaumburg - Convention Center
How is Extended Stay America - Chicago - Schaumburg - Convention Center rated?
Extended Stay America - Chicago - Schaumburg - Convention Center has a 2.9 star rating with 2,159 reviews.
When is Extended Stay America - Chicago - Schaumburg - Convention Center open?
Extended Stay America - Chicago - Schaumburg - Convention Center is open now. It will close tomorrow at 12:00 a.m.