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Extended Stay America - Chicago - Schaumburg - Convention Center
- Hotels
- Schaumburg, IL
About this business
Location details
51 E. State Pkwy., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Muy mal hotel, el servicio no sirve, la atención es muy mala.
Business response:
Dear JONDY, Please accept our apologies for the service issues you experienced and our lack of responsiveness. We are looking into the matter to see what went wrong because our team is well-trained to treat our guests courteously and attend responsively to their needs. Such an instance is not the impression we want our guests to think of us. Please be assured we will review this incident with our staff to handle such situations better. We appreciate your observations and hope you will consider giving us a second chance to pr... read more
I went with a five year old. I did not want to touch anything. Dirty carpet, dirty kitchen floor, stain covers and pillows. Remote was not in sight and I was not getting on the stained floor to look under anything. That place was disgusting with unwash sheets and stained floors. Then he had the nerve to tell me my room was no longer available and he had to charge me $11 for the room he gave me. He put me in one room all I said was I need the new blanket because the blanket had to stain on it he changed me to another room tha... read more
Business response:
Dear Kell, Thank you for being our guest. Please accept our apologies for the overall disappointing experience. We take pride in providing a clean and fresh environment; therefore, we are sorry for anything that was overlooked by our housekeeping team during your stay. We have shared your feedback with our staff to rectify this immediately. Thank you for being so patient, and we hope to have another opportunity to show you and your family the outstanding hospitality you deserve.Sincerely,Hotel Management
Business response:
Thank you for taking the time to tell us about your experience.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future.
The hotel was cheap, so I booked it on Expedia There were no glasses in the room. There was no trashcan in the room. The heater in my room did not work. The place is getting old and very worn out
Business response:
Dear Ray, Thank you for taking the time to review your stay with us. We are genuinely sorry for the issues you experienced and for not providing the exceptional stay you deserve. Since we are not a full-service property, we offer limited amenities in our rooms. However, we do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay. We have taken note of your feedback, and it will be shared with the appropriate individuals. We hope to welcome you back in the future. Sincerely,Hotel Manage... read more
Business response:
Thank you for taking the time to tell us about your experience.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future.
Not good. No towels at room at check-in. 3 guests in room. 5 hrs after check- in was only able to get 2 towels. Door lock was not opening at room and had to work it 3x to get it to open. According to signs they had posted, we, the guests, had to take our trash to trash drop off and not housekeeping.
Business response:
Dear David, Thank you for choosing us. It is disappointing to read that we did not meet your expectations, and we are sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. Please accept our apologies and give us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management
Horrible When I walked in I should have turned around and walked out. Somebody who looked to be on drugs or a transient was up front arguing with the person at the front desk. Then finally another girl started and got me checked in. I walked to my room and the whole hallway smelled like cigarette smoke and pot. I got into my room and it smelled like cigarette smoke even though it’s a nonsmoking room. My whole stay I could smell pot in my room. There was a large dog across the hall barking at night. One of the cabinet doors f... read more
Business response:
Dear Sharon, Thank you for choosing us. It is disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. Please accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely,Hotel Management
To ExtendstayAmerica: 3-21-23 My stay @ ESA Schaumburg Convention Center was shameful!!! 1. Where is your guest service? Where are your amenities? 2. They didn't know how to find my confirmed reservation & the clerk had to call corporate. 3. when I got up to my floor, the entire hallway reeked of cigarette smoke. 4. I had to ASK for dishes & never even got a full set. That's ridiculous. Dishes & utensils used to be provided in the rooms.This time the clerk gave me a handful of pots & pans & cutlery that had NO container; cut... read more
Business response:
Thank you for taking the time to tell us about your experience.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future.
Frequently asked questions about Extended Stay America - Chicago - Schaumburg - Convention Center
How is Extended Stay America - Chicago - Schaumburg - Convention Center rated?
Extended Stay America - Chicago - Schaumburg - Convention Center has a 2.9 star rating with 2,159 reviews.
When is Extended Stay America - Chicago - Schaumburg - Convention Center open?
Extended Stay America - Chicago - Schaumburg - Convention Center is open now. It will close tomorrow at 12:00 a.m.