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Extended Stay America - Chicago - Schaumburg - Convention Center
- Hotels
- Schaumburg, IL
About this business
Location details
51 E. State Pkwy., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff from check-in through checkout, (even when I tried to get a cup of coffee at 9:50 when they were hauling the coffee pots away) were unfriendly at best and rude at worst. There was blood on our sheet and one of our pillowcases, and not 3 hours after checkout "someone" tried to use the card I used at the hotel for an online purchase. Not placing blame, but EXTREMELY coincidental!
Business response:
Dear Rolly, Thank you for taking the time to review your stay with us. We are genuinely sorry for the issues you experienced and for not providing the exceptional stay you deserve. We will look into this further as the care of our guests is of utmost importance to us. Meanwhile, if we may be of any further assistance, please reach out to us directly at the hotel. We hope you will allow us a second chance to restore your confidence in us.Sincerely,Hotel Management
Terrible The toilet in my room was leaking. They did not accommodate me for that. Then there was a alarm that went off in the middle of the night which woke the entire hotel up and still made us leave at check out time.
Business response:
Dear Kamri, Thank you for taking the time to review your stay with us. We are sorry for the issues you experienced, which impacted your visit. Our housekeeping team works hard to keep the rooms clean, fresh, and up-to-date. But they missed something in your case, and now the team is working to correct this in your suite's bathroom. Our front desk team is always available to help you and make your time with us comfortable. Also, we are sorry for the disturbing night because the fire alarm went off during the middle of the nig... read more
Las sábanas estaban manchadas y con pelos, el baño estaba sucio & me cobraron un dinero que según los iban a devolver y no devolvieron nada.
Business response:
Dear Luis, Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We understand how important it is to have a clean and well-maintained room, and we’re sorry for being unable to make that happen for you. We have discussed your concerns with our housekeeping team to ensure all rooms are thoroughly inspected before allocating to future guests. Furthermore, please feel free to reach out to us at the hotel for any further concerns regarding your ch... read more
Rooms were not ready and we got checked in 40 minutes late. Breakfast was disappointing served with coffee and muffins only. Area was good need proper look after.
Business response:
Dear Muhammed, Thank you for your feedback. We apologize for the delay in check-in and any breakfast disappointment. We'll address these issues with our team to improve. Your feedback is valued to enhance our services. We appreciate your input on the surrounding area. We hope you'll give us another chance to provide a better experience. Contact us for further assistance.Sincerely,Hotel Management
Don’t do it! Anywhere else is better…. Room was filthy. Many maintenance issues that need to be addressed. Too many to list. You get 2 flat pillows, a sheet and a see through bedspread (yes, it’s that thin). Don’t dare ask for any extra towels cause you won’t get them! The room smelled like old chicken, the halls smelled even worse. The sketchy characters that hang out in the parking lot all night definitely make it feel unsafe.
Business response:
Dear Guest, Thank you for choosing us. We are sorry for not meeting your expectations for a clean and comfortable room and the housekeeping and maintenance issues inconveniencing you. Thank you for bringing this to our attention, and our team will address it immediately. Our guests' safety and security are paramount, and we take them very seriously. Our security team is reliable and can handle any incidents. We appreciate your business and hope you will consider giving us another try, and we are confident you will see a sign... read more
The room was smelling like weed. Suffocating. Not recommended to anyone who travels with kids
Business response:
Dear Rahul, Please accept our apologies for the overall disappointing experience. We take pride in providing our guests with a clean, fresh environment; therefore, we apologize for anything overlooked during your stay. We have shared your feedback with our housekeeping staff to rectify this immediately. Thank you for being so patient, and we hope to have another opportunity to show you the outstanding hospitality you deserve.Sincerely,Hotel Management
Who the hell leaves only 3 pillows!? And dirty bed sheets
Business response:
Dear TODD, Thank you for taking the time to review our hotel. We are disappointed we did not provide you with the flawless experience you deserve. We genuinely regret if we overlooked a few areas in the room preparation before your arrival, and we hope you will accept our apologies for any inconvenience this caused. We value your feedback and greatly appreciate your patience. We hope you will consider staying with us again, as we welcome the opportunity to restore your confidence in our hotel.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Schaumburg - Convention Center
How is Extended Stay America - Chicago - Schaumburg - Convention Center rated?
Extended Stay America - Chicago - Schaumburg - Convention Center has a 2.9 star rating with 2,227 reviews.
When is Extended Stay America - Chicago - Schaumburg - Convention Center open?
Extended Stay America - Chicago - Schaumburg - Convention Center is open now. It will close tomorrow at 12:00 a.m.