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Extended Stay America - Chicago - Schaumburg - Convention Center
- Hotels
- Schaumburg, IL
About this business
Location details
51 E. State Pkwy., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty and ac Was broke for two nights we pulled out and went to another hotel to finish the trip
Business response:
Dear john, Please accept our apologies for not meeting your expectations during your recent visit to Chicago. We apologize for the AC's temporary and overall cleanliness issues with the suite. Remedial steps within our housekeeping and maintenance department are underway to ensure this does not happen again. We always aim to follow up and resolve everything to our guest's satisfaction; therefore, we are disappointed we could not follow up on your concerns while you were still with us. We are sorry that these issues compromis... read more
Business response:
Thank you for taking the time to tell us about your experience.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future.
The room I had reserved was no longer available, so we were "upgraded" to a suite at no charge. There were 2 microwave ovens in the room, one was broken and the other randomly turned on in the middle of the night. Live cockroach in bathroom. Overall disgusted by the lack of cleanliness. I purchased cleaning supplies and cleaned the room myself. Also found a full water bottle under dresser, a tooth pick and ATM receipt, none of which were mine. The location was good overall.
Business response:
Thank you for taking the time to tell us about your experience.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future.
Business response:
Thank you for taking the time to tell us about your experience.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future.
I had booked my hotel room and informed them I will be checking in late. However, after a long 9 hour drive, the hotel said they don’t have a room for me even though I paid a booked the room long time ago. The staff was very rude and not cooperative. I saw one of the rooms and it was disgustingly unclean. I had to get another room at another hotel in the end. I never had a bad experience like this before.
Business response:
Dear Shamsul, Thank you for sharing your review. We are genuinely sorry for the issues you experienced with your reservation and even more so for how it was handled. Our team will discuss your comments to ensure this does not happen again. Thank you for bringing this to our attention; we are grateful for your patience. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensu... read more
When we arrived, we went to the front desk. We checked on and got our room number. There were about 10 people sitting in chairs in the hallway on the 1st floor. When we started walking to our room to the 2nd floor we noticed all of the secure doors to the parking lots were propped open. We got the the 2nd floor, there were about 15 people sitting in chairs in the hallway. we got to our room and the door wasnt even shut. It was propped open. Very unsafe. waht kind of hotel does this? i entered the room very slowly. I turned o... read more
Business response:
Dear Nicholas, We regret that we couldn't give you a better impression from the moment you checked in, and we apologize for any frustration this undoubtedly caused. We wish we could have had the opportunity to address your concerns while you were still here, and we're sorry you had to cancel with us. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make this happen for you. Please reach out to us at the hotel so we can review your charges and assist you fur... read more
Business response:
Thank you for taking the time to tell us about your experience.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future.
Stay away from this hotel if possible
Business response:
Dear Ronald, Thank you for reviewing your experience with us. We pride ourselves on service excellence and aim to exceed our guests' expectations every visit. However, we failed to do so and we apologize for any concerns that may have kept you from having an outstanding stay. While we know that this stay did not meet all of your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management
It’s saying free breakfast but nothing there only coffee and no pillows and blankets
Business response:
Dear Farid, Thank you for being our guest. It isn't enjoyable to read your reviews. We are sorry for the breakfast choices that did not live up to your expectations. Your remarks are shared with our team for further improvement. Also, we have instructed our front desk team to prepare the stock of supplies and ensure guests do not have any problems on this front. We hope to welcome you again with a better experience when your travels bring you back to the area. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Schaumburg - Convention Center
How is Extended Stay America - Chicago - Schaumburg - Convention Center rated?
Extended Stay America - Chicago - Schaumburg - Convention Center has a 2.9 star rating with 2,227 reviews.
When is Extended Stay America - Chicago - Schaumburg - Convention Center open?
Extended Stay America - Chicago - Schaumburg - Convention Center is open now. It will close tomorrow at 12:00 a.m.