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Extended Stay America - Chicago - Schaumburg - Convention Center
- Hotels
- Schaumburg, IL
About this business
Location details
51 E. State Pkwy., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Do not recommend staying here.
Business response:
Dear Joshua, Thank you for staying with us and posting a review. We always aim to provide an exceptional experience and exceed our guests' expectations on every visit. However, we failed to do so, and apologize for any concerns that may have kept you from having an outstanding stay. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management
DO NOT BOOK THIS LOCATION!! This was by far the worse experience my family has had while visiting a hotel! My wife and my children were attending a volleyball tournament last weekend and just wanted a nice room to rest up and continue the second part of the tournament the next day. The front desk lead was extremely rude, their bed sheets were dirty, sockets were coming out of the wall, the tv didn’t won’t, three lamps had broken or missing light bulbs, the room phone didn’t work, one of the beds were leaning, etc. My wife tr... read more
Business response:
Dear Jimmell, Thank you for taking the time to share your review. Our goal is to provide an exceptional experience for our guests, so we apologize for the various issues your family experienced. The lack of responsiveness of our staff and the condition of their suite you describe is unacceptable and not representative of our quality standards. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We always aim to follow up and resolve ... read more
Outdated and it smells
Business response:
Dear Ray, We appreciate you being our guest and sharing your observations. We are sorry you felt our room needed updating. We are grateful for the feedback as we continuously work to keep our accommodations fresh and up to date. We will share your valuable notes with the appropriate individuals for our future remodeling plans. It would be our pleasure to welcome you back soon.Sincerely,Hotel Management
Business response:
Thank you for taking the time to tell us about your experience.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future.
Nice large TV, but had the HDMI ports disables, that does not work for me. The speaker on said TV was terrible quality. Ants in the first room bathroom, moved rooms and found some ants in the second room on the day I was leaving. Kinda of noisy, for me.
Business response:
Dear Francis, Please accept our apologies for your disappointment during your stay. Providing an exceptional experience to every one of our guests is always our top priority; however, we are genuinely sorry to learn that we could not make that happen for you. We understand your frustration regarding the various issues you described, and we will follow up to determine where we went wrong and how we can enhance our service to our guests. We do hope to have the opportunity to regain your trust and welcome you back the next time... read more
i hated the property untidy dirty sheets , no towels no toilet paper , i saw bug on my bed , smelly corridors and breakfast has only muffins. i hated it
Business response:
Dear Rummana, Thank you for your candid review, and we apologize for anything other than a perfect stay. We strive to ensure our guests have an exceptional experience while staying with us, and we are disappointed that we did not meet these expectations for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We are wholly committed to regaining your trust and confidence, ... read more
Staff very rude lied about how to extend your stay so you didnt go through third party and then charged my credit card more than what I agreed to.
Business response:
Dear Gregory, We were sorry to know you felt overcharged for your stay. We offer great value for our guests with our great location, service, and amenities; therefore, we regret not meeting your expectations. We strive to ensure our rates are competitive and in line with area hotels, and published prices may vary daily based on average room demand. If you are in doubt and would like to review your charges further, feel free to get in touch with our hotel directly. Please know we never intend to leave our guests with such an ... read more
Not sure it was just the room issue. The bathroom was very dirty . None of the drains were not having cover it was very bad looks like snake can come in from drain. There were so many aunts in bathroom. Bathroom wall was breaking . There was not blacnket in the room. Kitchen microwave was not working properly. Kitchen drain was blocking . Mostly I always pick Extented Stay hotel but going forward I would need to think twice before booking this Hotel chain.
Business response:
Dear Huda, Thank you for choosing our hotel for your stay. We were disappointed to read about the various issues you encountered and sincerely apologize for not living up to your expectations. Although this does not change what transpired, we will review your comments with our team to ensure we are well-poised to serve our guests better moving forward. We value your feedback and truly hope you will give us another chance to provide the flawless experience you should have received on this visit.Sincerely, Hotel Management
Gross, go somewhere else. The room was not clean, mold in the tub and window sills. There was less than 1/4 roll of toilet paper with no refills. We had to ask and then received a bit of an attitude about it. Absolutely no dishes to use or even a plastic cup in the kitchen (pretty pointless to even have if you can't use it). The breakfast was absolutely pathetic. There was a handful of pre-packaged muffins (about 4). Two things for coffee that were empty. And a couple of packages of oatmeal you could take to your room to coo... read more
Business response:
Dear Jessica, Please accept our apologies for failing to meet your expectations, and we appreciate you bringing your concerns to our attention. Our housekeeping team strives to provide every guest with a clean and well-maintained suite, and we're sorry this was not your impression. Moreover, we regret that you were not informed of our dishware policy, which is to keep our kitchenware at the front desk to ensure cleanliness and is available upon request. Also, we apologize for the disappointment regarding our complimentary gr... read more
Frequently asked questions about Extended Stay America - Chicago - Schaumburg - Convention Center
How is Extended Stay America - Chicago - Schaumburg - Convention Center rated?
Extended Stay America - Chicago - Schaumburg - Convention Center has a 2.9 star rating with 2,158 reviews.
When is Extended Stay America - Chicago - Schaumburg - Convention Center open?
Extended Stay America - Chicago - Schaumburg - Convention Center is open now. It will close tomorrow at 12:00 a.m.