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Extended Stay America - Chicago - Schaumburg - Convention Center
- Hotels
- Schaumburg, IL
About this business
Location details
51 E. State Pkwy., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Wasn’t clean at all. The shower curtain was suppose to be white but half was orange from build up from past stays. Every towel had stains in it. I had to personally mop everything because it was sticky and looked dirty right when I got to my room.
Business response:
Dear Samantha, We apologize for the cleanliness issues you experienced during your stay and any frustration this undoubtedly caused. The condition of your suite you describe is unacceptable and not representative of our quality standards. Please know we have strict quality control standards to prevent a situation like yours. However, we are genuinely sorry for failing to show this to you. Thank you for bringing this to our attention; remedial steps within our housekeeping department are underway to ensure this does not happe... read more
Clean issue The staff was not friendly and helpful at all, the property was not clean and the room was dirty at the beginning but they changed it with another one
Business response:
Dear Shaker, Thank you for taking the time to share your impression of our hotel. We are sorry for not living up to your expectation. The lack of hospitality from our associate and the condition of your suite you describe are unacceptable and not representative of our quality standards. We are meeting with our staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We will follow up on your concerns to ensure we are well-poised to serve you better during yo... read more
Room curtain was off track and hanging loose. Window screen was broken and had hole. Bathroom was dirty and smelly, bathroom fan was covered with thick lint. I requested new towels for the second day, but staff said they do not have any additional towels. By the way, towel and bed sheet had brown stain. Kitchen PLAM was peeling. Floor was linoleum and floor transition was taped by strip of clear tapes. I travel a lot. This was one of the worst hotel.
Business response:
Dear Jung, We are sorry for not meeting your expectations. The room conditions you describe are unacceptable and not representative of our quality standards. We will address this with our staff and ensure they are better attended. Also, the rooms need to double check before being allocated to the guest. We hope you will reconsider a future stay, as we welcome the opportunity to regain your trust.Sincerely,Hotel Management
Business response:
Thank you for taking the time to tell us about your experience.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future.
Business response:
Thank you for taking the time to tell us about your experience.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future.
Musty smelling corridors and room. Poor Internet connection…was not working 1st night. Not even an ice bucket and machine nor coffee maker and onsite coffee in lobby. Ownership obviously doesn’t invest in the property nor basic guest amenities.
Business response:
Dear Douglas, Thank you for reviewing your stay at our hotel. We never want to disappoint our guests, so we are sorry you were unhappy with your room amenities. Since we are not a full-service property, we offer limited amenities in our rooms. However, we do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay. Your comments will be addressed appropriately as we continuously improve. Thank you for choosing us, and we hope to have the opportunity to host you again. Sincerely,Hotel Mana... read more
This place was disgusting. There was blood on the beds and sheets. They tried putti me me in 3 different rooms all disgusting. And I’m still waiting on a refund for the last 2 nights that I was suppose to be there. I only stayed 1 night out of the 3 I booked. I was in town for a family member passing and it was a horrible experience.
Business response:
Thank you for taking the time to tell us about your experience.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future.
Very Dissapointed Stains on bed sheets and comforter. No light in bathroom. Used restroom and shower without lighting. No cold water coming out of bathroom sink. Some of the lamps had no bulbs. Cupboards were filthy. Insect behind curtain. And the tv wouldn't work. We complained at front desk and they assured me it wouldn't come out of deposit!! Overall, they should be ashamed of themselves. Terrible customer service.
Business response:
Dear Jason, Thank you for taking the time to share feedback about your recent stay. We are disappointed to learn of the issues you experienced, so we apologize for not meeting your expectations. Your comments have helped us identify areas where we may need additional attention, and we will take any necessary action. We hope you will allow us a second chance to restore your confidence in us.Sincerely,Hotel Management
I renewed my stay for this place online, and the staff accepted my renewal - no problem. Then the desk attendant knocked on my door late that night to tell me that I had already stayed 21 days and that I had to leave. And this is after she had accepted my renewal hours earlier! Then? When I checked out the next morning? The staff would not give me a receipt. Even the manager Ms. Patel lied to me, promising to email the receipt to me and did not ON TWO SEPARATE OCCASIONS OVER TWO DAYS! I had to send an email request online at... read more
Business response:
Dear Lyndon, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Schaumburg - Convention Center
How is Extended Stay America - Chicago - Schaumburg - Convention Center rated?
Extended Stay America - Chicago - Schaumburg - Convention Center has a 2.9 star rating with 2,227 reviews.
When is Extended Stay America - Chicago - Schaumburg - Convention Center open?
Extended Stay America - Chicago - Schaumburg - Convention Center is open now. It will close tomorrow at 12:00 a.m.