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Extended Stay America - Chicago - Schaumburg - Convention Center
- Hotels
- Schaumburg, IL
About this business
Location details
51 E. State Pkwy., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The bathroom tub and sink did not drain properly. You have a minute or two before the tub starts filling up with dirty water. There was pink mold around the caulking in the tub and it was in desperate need of being replaced. The hardwood looking flooring was the perfect disguise for the feces next to the toilet that was never cleaned. I think the sheets were cleaned but were stained. One lamp by the bedside was non functioning. Will not be returning.
Business response:
Dear Robert, Thank you for staying with us and sharing your experience. Please accept our apology for the problems you encountered during your time with us. Unfortunately, maintenance issues arise occasionally, and once identified, we work as quickly as possible to get everything fully operational. Also, our housekeeping team usually does a great job maintaining a clean and fresh room for every guest, and we genuinely regret that this was not your impression. We will work to address these matters with our teams to ensure a s... read more
The night attendant was not there to check us in. No one answered the phone and we had to wait for 45 minutes to get a room. I want one night comp or I'm going to reverse my credit card.
Business response:
Dear Shane, Thank you for your review. We apologize that our front office team fell short of providing you with the excellent service we strive for daily and for not being welcoming. Such an instance is not the impression we want our guests to think of us. We have shared your feedback with our team and have taken measures to ensure this does not happen again. We would love to resolve this issue for you. Please reach out to us at the hotel so we can review your charges and assist you further. We hope to better your experience... read more
Business response:
Thank you for taking the time to tell us about your experience.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future.
Room was filthy, bedding has dark stains on it, bathroom had bugs in it and the cabinets were not attached to anything just sat up against the wall. When checking in it took 20 minutes for someone to come to the front desk and help me even though I could see them sitting in the office. The guy took a picture of my drivers license and credit card on his phone so I’m waiting for the fraud claims.
Business response:
Dear Jordan, Thank you for taking the time to review your stay with us. We are genuinely sorry for the issues you experienced and for not providing the exceptional stay you deserve. We want our guests to see our dedication in everything we do; therefore, we regret not meeting your expectations. Your feedback is valuable to us and will be addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. We hope you will allow us a second chance to restore your confidence in us.Sincerely,Hotel... read more
Breakfast was a joke..nothing to eat, just few pack of quaker oat meals.
Business response:
Dear David, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. Your comments about breakfast will be shared appropriately, as we always want to know what would enhance our guest experience. We want an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way.Sincerely,Hotel Management
Property was dirty. The room was dirty and had broken door handles and TV was broken as well. Very bad.
Business response:
Dear Alexander, We are very disappointed we did not meet your expectations during your visit. Providing clean and comfortable accommodation is one of the top priorities, and we regret your suite was not spotless and fresh on arrival. We have discussed your feedback with our housekeeping and maintenance team to ensure all rooms are thoroughly cleaned and inspected before allocating them to future guests. Although your experience is not typical, we hope you will stay with us again so we can provide you with the excellent servi... read more
The whole third floor smelled of marijuana and right away we cancelled our reservation there and now working to get my money back from Expedia
Business response:
Dear Manuel, It was disappointing to read your comments concerning your stay at our hotel. Providing clean, fresh, and comfortable accommodation is one of our top priorities, and we regret this was not your experience. Our hotel policy prohibits smoking in certain areas of the property, so we appreciate you letting us know so we can address it appropriately. Everything we do is aimed at providing you with an excellent hotel experience. We want to regain your trust, and we hope you will give us that chance in the future. Sinc... read more
The room constantly smelled like smoke, despite many signs asking guests to not smoke. The bathroom always smelled like smoke and was tough with my asthma. No matter how many freshners I used, the room consistenly smelled. The bathtub was also not clean at all, and I only received 1 bar soap and 1 tiny bottle of shampoo for a 3 days stay.
Business response:
Dear Amit, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management
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Frequently asked questions about Extended Stay America - Chicago - Schaumburg - Convention Center
How is Extended Stay America - Chicago - Schaumburg - Convention Center rated?
Extended Stay America - Chicago - Schaumburg - Convention Center has a 2.9 star rating with 2,158 reviews.
When is Extended Stay America - Chicago - Schaumburg - Convention Center open?
Extended Stay America - Chicago - Schaumburg - Convention Center is open now. It will close tomorrow at 12:00 a.m.