This profile has been claimed by the business owner or representative.
Extended Stay America - Chicago - Schaumburg - Convention Center
- Hotels
- Schaumburg, IL
About this business
Location details
51 E. State Pkwy., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible When I walked in I should have turned around and walked out. Somebody who looked to be on drugs or a transient was up front arguing with the person at the front desk. Then finally another girl started and got me checked in. I walked to my room and the whole hallway smelled like cigarette smoke and pot. I got into my room and it smelled like cigarette smoke even though it’s a nonsmoking room. My whole stay I could smell pot in my room. There was a large dog across the hall barking at night. One of the cabinet doors f... read more
Business response:
Dear Sharon, Thank you for choosing us. It is disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. Please accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely,Hotel Management
To ExtendstayAmerica: 3-21-23 My stay @ ESA Schaumburg Convention Center was shameful!!! 1. Where is your guest service? Where are your amenities? 2. They didn't know how to find my confirmed reservation & the clerk had to call corporate. 3. when I got up to my floor, the entire hallway reeked of cigarette smoke. 4. I had to ASK for dishes & never even got a full set. That's ridiculous. Dishes & utensils used to be provided in the rooms.This time the clerk gave me a handful of pots & pans & cutlery that had NO container; cut... read more
Business response:
Thank you for taking the time to tell us about your experience.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future.
Do not recommend staying here.
Business response:
Dear Joshua, Thank you for staying with us and posting a review. We always aim to provide an exceptional experience and exceed our guests' expectations on every visit. However, we failed to do so, and apologize for any concerns that may have kept you from having an outstanding stay. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management
DO NOT BOOK THIS LOCATION!! This was by far the worse experience my family has had while visiting a hotel! My wife and my children were attending a volleyball tournament last weekend and just wanted a nice room to rest up and continue the second part of the tournament the next day. The front desk lead was extremely rude, their bed sheets were dirty, sockets were coming out of the wall, the tv didn’t won’t, three lamps had broken or missing light bulbs, the room phone didn’t work, one of the beds were leaning, etc. My wife tr... read more
Business response:
Dear Jimmell, Thank you for taking the time to share your review. Our goal is to provide an exceptional experience for our guests, so we apologize for the various issues your family experienced. The lack of responsiveness of our staff and the condition of their suite you describe is unacceptable and not representative of our quality standards. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We always aim to follow up and resolve ... read more
Outdated and it smells
Business response:
Dear Ray, We appreciate you being our guest and sharing your observations. We are sorry you felt our room needed updating. We are grateful for the feedback as we continuously work to keep our accommodations fresh and up to date. We will share your valuable notes with the appropriate individuals for our future remodeling plans. It would be our pleasure to welcome you back soon.Sincerely,Hotel Management
Business response:
Thank you for taking the time to tell us about your experience.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future.
Nice large TV, but had the HDMI ports disables, that does not work for me. The speaker on said TV was terrible quality. Ants in the first room bathroom, moved rooms and found some ants in the second room on the day I was leaving. Kinda of noisy, for me.
Business response:
Dear Francis, Please accept our apologies for your disappointment during your stay. Providing an exceptional experience to every one of our guests is always our top priority; however, we are genuinely sorry to learn that we could not make that happen for you. We understand your frustration regarding the various issues you described, and we will follow up to determine where we went wrong and how we can enhance our service to our guests. We do hope to have the opportunity to regain your trust and welcome you back the next time... read more
i hated the property untidy dirty sheets , no towels no toilet paper , i saw bug on my bed , smelly corridors and breakfast has only muffins. i hated it
Business response:
Dear Rummana, Thank you for your candid review, and we apologize for anything other than a perfect stay. We strive to ensure our guests have an exceptional experience while staying with us, and we are disappointed that we did not meet these expectations for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We are wholly committed to regaining your trust and confidence, ... read more
Frequently asked questions about Extended Stay America - Chicago - Schaumburg - Convention Center
How is Extended Stay America - Chicago - Schaumburg - Convention Center rated?
Extended Stay America - Chicago - Schaumburg - Convention Center has a 2.9 star rating with 2,227 reviews.
When is Extended Stay America - Chicago - Schaumburg - Convention Center open?
Extended Stay America - Chicago - Schaumburg - Convention Center is open now. It will close tomorrow at 12:00 a.m.