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Extended Stay America - Chicago - Schaumburg - Convention Center
- Hotels
- Schaumburg, IL
About this business
Location details
51 E. State Pkwy., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Even though I booked a non-smoking room, the first room they gave me (which was supposedly non-smoking) smelled so strongly of cigarettes that it stuck to my clothes for the rest of the day even though I changed rooms shortly after. It was so strong I started to feel sick within 10 minutes. The room I ended up staying in was pretty dirty with no soap or anything else (maybe because I changed rooms?) and they make you give a $50 deposit. The only bright spot was the lady who helped me check in and change rooms was very nice.
Business response:
Dear Ryan, thank you for taking the time to give us feedback on your recent stay. Even though our guest rooms are smoke-free, we occasionally have violators of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. We're sorry you had to switch rooms, and we apologize for the inconvenience this caused, and we regret that this didn't resolve everything for you. We have immediately brought your experience to the attention of our Housekeeping for review and action. We encourage you to... read more
Uncomfortable bed, no shampoo, dirty shower, breakfast was oatmeal and a muffin.
Business response:
Dear Stephanie, please accept our apologies for not meeting your expectations during your visit. Our goal is to provide a clean environment, excellent service, and an exceptional experience for our guests, so we apologize this was not your experience. Your concerns have been shared with the management team, and we are following up to determine where we went wrong and how we can enhance our service to our guests. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel... read more
worse hotel ever I stayed
Business response:
Dear Selvan, thank you for the review. We are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management
The bed worked. The heater did not work. Told to come to front desk for blanket and tv remote. TV was broken, literally broken screen and did not function at all aside from showing me options for hdmi. Lol. Jacked up place. But it was cheap and I didn’t have sleep on a park bench.The mngmt seems to be trying.
First, the staff was friendly especially the cleaning staff. Our gripe was not with them. It would have to be the operations manager or no budget for maintenance that caused the issues. 1) all the outlets had clear tape over them. Why? When I plugged in my computer I thought it was a child protection cover. Nope. It was tape. Some outlets were covered in cardboard. 2) black mold in the bathtub tiles. 3) Stained towels 3) front cabinet doors completely missing. Looked like they had been ripped off. 4) light switch in bathroom... read more
Business response:
Dear Lauren, thank you for being our guest. We are glad to know you were pleased with the comforts of your bed and that the cleaning staff was attentive to your needs. However, it is disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are sorry to read you had several issues during your stay and are taking appropriate steps to ensure future guests do not encounter the same problems. Please consider giving us another chance to show you the outstand... read more
Get what you pay for. On line states breakfast included… hahahaha. Coffee and oatmeal packets with water it all they give. Had my room changed cause the tub was full of mold. I stayed cause it was an emergency and I wasn’t going to be in the room all day. Just to shower and nap. But I WILL NEVER stay there again.
Business response:
Dear Osvaldo, thank you for being our guest. We regret your disappointment with our grab-and-go breakfast and that it did not meet your expectations. Your feedback is shared with our Brand Leader as we continually strive to improve our guest experience. Also, please accept our apologies for the inconvenience caused due to changing of rooms. Our housekeeping team is instructed to double-check the rooms before allocating them. Please give us another opportunity to accommodate you, and we are confident we can replace this exper... read more
My room had a broken/cracked window letting air in, and it did not lock. My room was very musty and musty smelling because of that. I was also located near an exit door that did not latch and then it also would slam shut every time someone come or went, and kept me up all night. Only had old bars of soap for amenities. This should be a last resort type of hotel.
Business response:
Dear Charles, thank you for choosing us. We are disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. Your feedback is important to us and has been shared with the concerned team to improve and correct it. Please consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Schaumburg - Convention Center
How is Extended Stay America - Chicago - Schaumburg - Convention Center rated?
Extended Stay America - Chicago - Schaumburg - Convention Center has a 2.9 star rating with 2,158 reviews.
When is Extended Stay America - Chicago - Schaumburg - Convention Center open?
Extended Stay America - Chicago - Schaumburg - Convention Center is open now. It will close tomorrow at 12:00 a.m.