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Extended Stay America - Chicago - Schaumburg - Convention Center
- Hotels
- Schaumburg, IL
About this business
Location details
51 E. State Pkwy., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The front disk guy was rude upon check in , he is not welcoming type of person . Hotel elevator and hall way smells awful.
Business response:
Dear Zaher, thank you for the review and for staying with us. Warm, thoughtful, and attentive service is a top priority; therefore, we would like to apologize if our front desk associate did not show this to you during check-in. Please know that this will be addressed. We are also sorry for the smell concern that compromised your experience, and our housekeeping team is following up to ensure we are well-poised to serve you better during your next stay. Sincerely,Hotel Management
The floors were very dirty and there were drugs found on the floor by my autistic son. He tried to eat it off of the floor!
Business response:
Dear Skyler, thank you for choosing us. We are concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Our staff's top priority is to provide a clean environment for our guests, and we are sorry that did not happen during your stay. Please know this is not usual for us, and we do hope you give us another chance in the future.Sincerely,Hotel Management
Sink doesn’t drain Difficult to get them to clean room
Business response:
Dear Jason, please accept our apologies for the difficulty you faced during your stay. Our maintenance team is already working on the issue you highlighted and ensuring such incidents do not happen with our future guests. We wish to welcome you back to give us another occasion to serve you with much better hospitality.SincerelyHotel Management
The room and entire place had a musty/bad smell. I had to spray body spray to be able to deal w it. No one gave any information when I checked in about breakfast, check out time, ice machines location, etc.
Business response:
Dear Amanda, we are sorry for the smell issues you had with your room and any oversight on our part. We understand how important it is to not only have a clean room but one that is also fresh. Our housekeeping staff is instructed for the same. Also, please accept our apologies that our team was not as responsive as they should have been in working to address your specific concerns. It is always our goal to follow up and resolve everything to your total satisfaction; therefore, we are disappointed this was not your experience... read more
Worst hotel ever. They never clean my rom, since the beginning smells bad, nasty and dirty. Worst customer services.
Business response:
Dear Julian, thank you for taking the time to review your stay with us. We are genuinely sorry for the issues you experienced and for not providing the exceptional stay you deserve. Please accept our apologies if our property was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our services. We hope you will allow us a second chance to restore your confidence in us.Sincerely,Hotel Managemen... read more
Worst Extended Stay America ever It was an overall bad experience at the hotel. The room keys didn't work and we had to get changed to a new room. There was no remote for the TV or telephone to call the front desk and when I finally did get a remote the TV service was out for hours. The room stunk all night no matter how much we sprayed for a few minutes and the bed was like sleeping on I wooden. plank. Not to mention that most of the guests there seem to like not the type of people you would want to share a hotel with even ... read more
Business response:
Dear Ron, thank you for choosing us. It is disappointing to read that we did not meet your expectations, and we are sorry your stay was anything other than perfect. Your feedback is shared with the appropriate individuals to ensure future guests do not encounter the same issues. Please accept our apologies and consider giving us another chance to show you the outstanding service we typically provide.Sincerely,Hotel Management
Don't Stay Here The Extended Stay in Schaumburg,IL was not a clean hotel. It was more like a motel that had larger rooms. The hotel had an unpleasant smell in the hallways and the rooms are dark, with old carpet and an unpleasant odor. There is no lobby and the breakfast area is on the side of the front desk. It's awful. I left the hotel and had to find another location.
Business response:
Dear Guest, We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Thank you again for your candid feedback, and we hope to welcome you again for a flawless stay.Sincerely,Hotel Management
チェックイン時にスタッフが電話応対中であったため、スタンバイ＆ながら対応で、結局完了までに約30分かかった。加えて「オーナーが変わったためシステム更新中」とのことでWiFiは全く使えず。また滞在中の深夜に「システムに情報登録するのでIDをもってフロントへ来てくれ」と内線電話がかかる始末、就寝中だったため低調にお断りし翌日フロントへ申し出ても申し送りがなされておらず結局骨折り損。ありえない。
Business response:
Dear Atsushi, thank you for taking the time to review your stay with us. We are genuinely sorry for the issues you experienced and for not providing the exceptional stay you deserve. We want our guests to see our dedication in everything we do; therefore, we sincerely apologize for not meeting your expectations. Your feedback is valuable to us and has been addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. We hope you will allow us a second chance to restore your confidence in... read more
Frequently asked questions about Extended Stay America - Chicago - Schaumburg - Convention Center
How is Extended Stay America - Chicago - Schaumburg - Convention Center rated?
Extended Stay America - Chicago - Schaumburg - Convention Center has a 2.9 star rating with 2,158 reviews.
When is Extended Stay America - Chicago - Schaumburg - Convention Center open?
Extended Stay America - Chicago - Schaumburg - Convention Center is open now. It will close tomorrow at 12:00 a.m.