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Extended Stay America - Chicago - Schaumburg - Convention Center
- Hotels
- Schaumburg, IL
About this business
Location details
51 E. State Pkwy., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The whole third floor smelled of marijuana and right away we cancelled our reservation there and now working to get my money back from Expedia
Business response:
Dear Manuel, It was disappointing to read your comments concerning your stay at our hotel. Providing clean, fresh, and comfortable accommodation is one of our top priorities, and we regret this was not your experience. Our hotel policy prohibits smoking in certain areas of the property, so we appreciate you letting us know so we can address it appropriately. Everything we do is aimed at providing you with an excellent hotel experience. We want to regain your trust, and we hope you will give us that chance in the future. Sinc... read more
The room constantly smelled like smoke, despite many signs asking guests to not smoke. The bathroom always smelled like smoke and was tough with my asthma. No matter how many freshners I used, the room consistenly smelled. The bathtub was also not clean at all, and I only received 1 bar soap and 1 tiny bottle of shampoo for a 3 days stay.
Business response:
Dear Amit, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management
They said they took
The clerk said I had not paid. I gave him my Expedia receipt. He GRABBED my phone out of my hand to look at it and demanded that I email it to him. I attached it to an email, he GRABBED my phone a second time and entered the email address when I asked him for it. The room had no facial tissue, no liners in the garbage cans, a dirty rag over the shower rod, hair in the tub, hundreds of cigarette butts around the entrance, broken luggage carts, cold coffee in the decanters, No remote control for the television. The remote cont... read more
Business response:
Dear Chad, Please accept our apologies and assurance that we will be working to address the concerns outlined in your review. Providing thoughtful, attentive service with a commitment to quality is always our number one priority. We have shared your feedback with the appropriate individuals to prevent the challenges you experienced from occurring in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management
Tv doesn’t work. Already told man at front desk. He said to give it a little time. It’s been an hour, still no tv. Says NO SIGNAL. CALLED front desk, no answer.
Business response:
Dear Elizabeth, Thank you for giving us your feedback regarding your stay. Please accept our apologies for our associates not being responsive to your needs. We always intend to satisfy a guest as we consistently strive to deliver exceptional service. Your feedback has been discussed, and steps have already been taken to avoid these mistakes in the future. Allow us another chance to prove our commitment to providing outstanding service. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Schaumburg - Convention Center
How is Extended Stay America - Chicago - Schaumburg - Convention Center rated?
Extended Stay America - Chicago - Schaumburg - Convention Center has a 2.9 star rating with 2,227 reviews.
When is Extended Stay America - Chicago - Schaumburg - Convention Center open?
Extended Stay America - Chicago - Schaumburg - Convention Center is open now. It will close tomorrow at 12:00 a.m.