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Extended Stay America - Chicago - Schaumburg - Convention Center
- Hotels
- Schaumburg, IL
About this business
Location details
51 E. State Pkwy., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel gives the impression of being clean and safe. But is no plates, pots, cups, cutlery as kitchen equipment, no coffee machine, no hair dryer, no towels (one towel per person for three nights), no blanket to cover (only sheets - not clean enough), carpet very stained, NO PHONE in room to contact reception. The receptionist promises to bring, for example, a hair dryer to the room, but he doesn't. Breakfast: coffee and muffin quarter size, breakfast place is a niche with no table. Homeless people asking for food in front of... read more
Business response:
Dear Malgorzata, thank you for being our guest. We apologize for these issues that impacted your stay. We never mean to disappoint our guests in any way, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests, so please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. We are grateful for your thoughts on this matter and your patience. We hope you will return so... read more
Greeting was brusk, unwelcoming. When i got to the room all cupboards were empty - no utensils, cookware, plates, glasses, or cups. Mattress was well-worn and saggy. Bathroom vent was caked with dust. Bathroom tub grout showed signs of mold in yhe corners near the bathtub and some caulking was cracked or missing. There were only 2 yowels and 1 face towel available. No hangers in the open closet and it was appointed with what appeared to be a DIY wire shelf home closet organizer. I will not be staying at this location again.
Business response:
Dear Frederick, thank you for your feedback and for being our guest. Please accept our apologies for not meeting your expectations. We strive to provide wonderful hospitality to all our guests; therefore, we truly regret that this was not your experience. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management
The front desk lady was werid and called me by my first. Name it was kindof uncomfortable
Business response:
Dear Laura, thank you for your recent visit to our hotel. We are very disappointed that we did not meet your expectations. We hope we will have another chance to provide you with the excellent service you should have experienced on this visit.Sincerely,Hotel Management
Our room was not finished. There was no bathroom tissue or towels. No trash can. The television didn't work. No telephone in the room. When we got to our room, the door wasn't closed. We were denied a discount and didn't get a different room.
Business response:
Dear Samira, thank you for your recent stay at our hotel. We appreciate your taking the time to post your review, as we value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way.Sincerely,Hotel Management
Breakfast was mentioned but not provided, new fresh towels were not provided for the 2nd day of our stay, we were supposed to throw trash in a separate room at the end of the lobby instead of the cleaning staff, our room door was not getting locked from the outside - we couldn't lock it, so it was unsafe for us to keep our valuables inside while we were travelling during our stay.
Business response:
Dear Nidhi, it is disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. Your feedback is shared with appropriate individuals to take steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service we typically provide.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Schaumburg - Convention Center
How is Extended Stay America - Chicago - Schaumburg - Convention Center rated?
Extended Stay America - Chicago - Schaumburg - Convention Center has a 2.9 star rating with 2,158 reviews.
When is Extended Stay America - Chicago - Schaumburg - Convention Center open?
Extended Stay America - Chicago - Schaumburg - Convention Center is open now. It will close tomorrow at 12:00 a.m.