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Extended Stay America - Chicago - Schaumburg - Convention Center
- Hotels
- Schaumburg, IL
About this business
Location details
51 E. State Pkwy., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This property was horrible There was no towels to bathe with, the bathroom had mold around the molding if the tub, no kitchen utensils in the kitchen as advertised on their website. The host said she had to wash towels before she could offer them to us. The bed only had two pillows which most hospital have four on each bed. This property is horrible. I’m requesting my money back.
Business response:
Dear Katie, thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we value our guest's comments and opinions. It is sad to read you had several issues during your stay, and we are grateful for your patience. We will take up your feedback in our team meeting to discuss to work better on customer service. Although your experience is not typical, we have room to improve, and you have our assurance that we will. We truly hope you will consider allowing us to make it up to you on a... read more
I will never stay there again. Reminded me of an upscale jail cell.
Business response:
Dear Douglas, thank you for sharing your review. We genuinely care about delivering excellent service and ensuring our guests' comfort, so we are sorry for not meeting these expectations. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay.Sincerely,Hotel Management
what i didnt like was my two rooms i had booked a month in advance were given out they "accidently" overbooked and the front desk lady blamed the previous shift and made a half hearted effort to place a single phone call to a nearby extended stay. luckily Expedia stepped up to the plate and found me two rooms at much nicer hotel with excellent and friendly staff.
Business response:
Dear Peter, we are sorry about the issues you experienced with your reservation and even more so that we did not appropriately correct the situation. Your comments have been discussed with the team, and we are reviewing our procedures so this is not repeated. Thank you for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely,Hotel Management
Awful. Room was disgusting. Smelled like dog, dog hair EVERYWHERE. carpet full of stains (dog pee??). No breakfast as advertised.
Business response:
Dear Tara, thank you for your recent review of your stay at our hotel. We were sorry to read your comments and would like to start by offering you our apologies for any inconvenience caused to you. Our main goal is to provide an exceptional stay for our guests with comfortable accommodations. After reading the details of your experience, we regret this was not your experience. We have shared your feedback with our team, so these issues do not happen again. Thank you again for your candid feedback; we cannot improve without i... read more
The room we stayed in was disappointing. Smelly, black mold in the shower, obvious places where items had been ripped off the wall, and the in room phone did not work.
Business response:
Dear Victoria, we are very disappointed that we did not meet your expectations during your visit. Our team strives to ensure each guest has a pleasant stay, so we apologize that this was not your experience. We appreciate you sharing these details and are very grateful for your patience. We hope you will stay with us again so we can show you the hospitality you deserve.Sincerely,Hotel Management
The white lady was EXTREMELY RUDE and basically stole money from me
Business response:
Dear Dave, thank you for choosing us. First of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We understand your disappointment, and your feedback is being reviewed with the team member to see what went wrong. Again, we are very sorry for the problems you encountered and hope you will stay with us again so we can provide you with a much more enjoyable experience.Sincerely,Hotel Management
Find something better.. Dont waste your $$$ here. Pros: Close to I-90 and some good restaurants. Cons: Everything. Pay some more and find a cleaner & functional place to stay.
Business response:
Dear Guest, thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay; we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback. Sincerely, Hotel Management
It was a horrible experience. I checked in and the first room wasn’t clean. And the second room had food in the microwave and refrigerator freezer was dirty. When you sit on the toilet it smells like pee. And it was animal hair on our covers. They never changed rooms again or sent housekeeping to clean up or change covers. I bought sheets
Business response:
Dear natasha, thank you for your recent review of your stay at our hotel. We were sorry to read your comments and would like to start by offering you our apologies for any inconvenience caused to you. Our main goal is to provide an exceptional stay for our guests with comfortable accommodations and responsive, friendly staff. After reading the details of your experience, we regret this was not your experience. We have shared your feedback with our team, so these issues do not happen again. Thank you again for your candid fee... read more
Frequently asked questions about Extended Stay America - Chicago - Schaumburg - Convention Center
How is Extended Stay America - Chicago - Schaumburg - Convention Center rated?
Extended Stay America - Chicago - Schaumburg - Convention Center has a 2.9 star rating with 2,158 reviews.
When is Extended Stay America - Chicago - Schaumburg - Convention Center open?
Extended Stay America - Chicago - Schaumburg - Convention Center is open now. It will close tomorrow at 12:00 a.m.