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Extended Stay America - Chicago - Schaumburg - Convention Center
- Hotels
- Schaumburg, IL
About this business
Location details
51 E. State Pkwy., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
First room we got was filthy, beyond dirty! Second room we got switched over to the toilet was full of crap, clogged we couldn’t even use it
Business response:
Priscilla, thank you for choosing to stay with us and for sharing your concerns. Our goal is to provide an exceptional experience for our guests, so we apologize that we fell short during your visit. Your feedback has been shared with our team to ensure similar issues are not made in the future. We hope you will consider giving us a second chance so we can prove this is not typical of our service. Sincerely,Hotel Management
Didn’t have any cups in the room then housekeeping open the door and we haven’t even checked out
Business response:
Dear Sonia, thank you for taking the time to post a review. We apologize for the accidental interruption from our housekeeping staff. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope to make it up to you on a future visit.Sincerely,Hotel Management
I booked a room by hotels app charged $90 then for some reason at check in the hotel charged another $50 deposit fee but at check out I never received my money back
Business response:
Dear Miguel, we are sorry that you were unaware of our deposit policy and apologize for the inconvenience caused during check-in. We tried to keep our guests informed about our deposit policy by publishing this information on our booking sites; we regret that you didn't notice this before your arrival. Upon check-out, the room deposit will first apply to outstanding incidental charges, and all or a portion may be retained to cover damages to the room during your stay. After a satisfactory inspection, the room deposit will be... read more
Even though I booked a non-smoking room, the first room they gave me (which was supposedly non-smoking) smelled so strongly of cigarettes that it stuck to my clothes for the rest of the day even though I changed rooms shortly after. It was so strong I started to feel sick within 10 minutes. The room I ended up staying in was pretty dirty with no soap or anything else (maybe because I changed rooms?) and they make you give a $50 deposit. The only bright spot was the lady who helped me check in and change rooms was very nice.
Business response:
Dear Ryan, thank you for taking the time to give us feedback on your recent stay. Even though our guest rooms are smoke-free, we occasionally have violators of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. We're sorry you had to switch rooms, and we apologize for the inconvenience this caused, and we regret that this didn't resolve everything for you. We have immediately brought your experience to the attention of our Housekeeping for review and action. We encourage you to... read more
Uncomfortable bed, no shampoo, dirty shower, breakfast was oatmeal and a muffin.
Business response:
Dear Stephanie, please accept our apologies for not meeting your expectations during your visit. Our goal is to provide a clean environment, excellent service, and an exceptional experience for our guests, so we apologize this was not your experience. Your concerns have been shared with the management team, and we are following up to determine where we went wrong and how we can enhance our service to our guests. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel... read more
worse hotel ever I stayed
Business response:
Dear Selvan, thank you for the review. We are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management
The bed worked. The heater did not work. Told to come to front desk for blanket and tv remote. TV was broken, literally broken screen and did not function at all aside from showing me options for hdmi. Lol. Jacked up place. But it was cheap and I didn’t have sleep on a park bench.The mngmt seems to be trying.
First, the staff was friendly especially the cleaning staff. Our gripe was not with them. It would have to be the operations manager or no budget for maintenance that caused the issues. 1) all the outlets had clear tape over them. Why? When I plugged in my computer I thought it was a child protection cover. Nope. It was tape. Some outlets were covered in cardboard. 2) black mold in the bathtub tiles. 3) Stained towels 3) front cabinet doors completely missing. Looked like they had been ripped off. 4) light switch in bathroom... read more
Business response:
Dear Lauren, thank you for being our guest. We are glad to know you were pleased with the comforts of your bed and that the cleaning staff was attentive to your needs. However, it is disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are sorry to read you had several issues during your stay and are taking appropriate steps to ensure future guests do not encounter the same problems. Please consider giving us another chance to show you the outstand... read more
Frequently asked questions about Extended Stay America - Chicago - Schaumburg - Convention Center
How is Extended Stay America - Chicago - Schaumburg - Convention Center rated?
Extended Stay America - Chicago - Schaumburg - Convention Center has a 2.9 star rating with 2,227 reviews.
When is Extended Stay America - Chicago - Schaumburg - Convention Center open?
Extended Stay America - Chicago - Schaumburg - Convention Center is open now. It will close tomorrow at 12:00 a.m.