This profile has been claimed by the business owner or representative.
Extended Stay America - Chicago - Schaumburg - Convention Center
- Hotels
- Schaumburg, IL
About this business
Location details
51 E. State Pkwy., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disgusting do not stay here. The hotel was disgusting, we had booked two rooms. One room was yellowed by nicotine and smelled of smoke, the carpet in bot rooms was disgusting and had burn marks and unknown substances ground into the carpet. The other room smelled like cat pee. The air conditioner smelled old and musty. They advertised breakfast and we were informed there was no breakfast, I asked for a discount by the hotel and hotels.com since this was a deciding factor. Hotels.com gave me a coupon code for $20. Not helpful... read more
Business response:
Dear Kurt, first, we apologize for the issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. Being an extended stay, our guests often bring their personal items to use in their suite, so that's why our hair dryers and toiletries are available upon request at the front desk and always complimentary. We have shared your feedback with our team members to ensure all our rooms a... read more
Hotel staff very unwelcoming. After booking hotel, I arrived there only to be told there was no room. Very very rude front desk staff
Business response:
Dear Anthony, we are sorry about the issues you experienced on arrival; moreover we apologize that the reception of the staff was not to your satisfaction. Your comments have been discussed with the concerned team, we are reviewing our procedures so this does not happen again. Thank you for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, Hotel Management
Not worth what i paid for, tv not working, no trash bin in the bathroom, waited 25 min at the front desk to check in coz no one is there, no phone in the room to call room service
Business response:
Dear Luke, it is disappointing to learn of the issues you experienced with our front desk during check-in. We will share your remarks with our team to ensure these concerns are not repeated. The feedback about the room condition is also being addressed on a priority basis. Although your experience is not typical, we have room to improve, and you have our assurance that we will. We truly hope you will consider allowing us to make it up to you on another visit. Sincerely Hotel Management
FRIST I was told no room availability, then they don't accept clr members I don't know what this is, but I'm not a member then they wanted me to pay again at the property, then I waited in the lobby for 1 hour why they try to fix whatever problem no one knew how to fix it they had to call someone to walk them throw this, then when I finally got a room it stinks not clean and they had know more rooms available the staff had know control of the hotel people were everywhere doing whatever they wanted this was the worst hotel I ... read more
Business response:
Dear Eric, thank you for staying with us. We are disheartened to read about the problems you experienced when checking in. Moreover, we apologize that your suite was not as clean as it should have been. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We have shared your feedback with our housekeeping team to ensure the room are thoroughly cleaned and inspected before allocating them to future guests. We hope you will consider a future stay so we can bette... read more
The rooms are spacious. Wait of 30 minutes to check in -- only one staff at desk and other guests were complaining about the rooms that they were assigned. No breakfast! No mattress in sofa bed! No coffee maker! Very few dishes!
Business response:
Dear Howard, we can't apologize enough for the inconvenience you encountered. We always want to provide a home-like stay to all our guests, and it is disappointing that this was not your experience. Although what you encountered is unusual, we have shared your feedback with our team members to ensure we are better prepared to provide a comfortable stay for each guest. We hope you will give us another opportunity to welcome you back and experience our hotel as you should have on this visit. Sincerely, Hotel Management
Very bad experience
Business response:
Dear Christian, thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations. Sincerely, Hotel Management
Not happy and not recommended We booked two double bed room in advanced. They had none. End up with one king bed. No breakfast eventhough booking says breakfast included. No coffee cup at all for morning coffee. Nightmare in check in. Wouldn't recommend
Business response:
Dear Niraj, thank you for staying with us. Please accept our apologies for all the inconvenience caused during the check-in and with the room reservation, and be sure we will address this on a priority basis. You also were disappointed with our grab-and-go breakfast, and your feedback will be shared with our breakfast staff as we continually strive to improve our guest experience. To ensure cleanliness for every guest, we keep the dishware at our front desk, and our team is happy to deliver them to the guest's suite. We are ... read more
Frequently asked questions about Extended Stay America - Chicago - Schaumburg - Convention Center
How is Extended Stay America - Chicago - Schaumburg - Convention Center rated?
Extended Stay America - Chicago - Schaumburg - Convention Center has a 2.9 star rating with 2,158 reviews.
When is Extended Stay America - Chicago - Schaumburg - Convention Center open?
Extended Stay America - Chicago - Schaumburg - Convention Center is open now. It will close tomorrow at 12:00 a.m.