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Extended Stay America - Chicago - Schaumburg - Convention Center
- Hotels
- Schaumburg, IL
About this business
Location details
51 E. State Pkwy., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don't Stay Here The Extended Stay in Schaumburg,IL was not a clean hotel. It was more like a motel that had larger rooms. The hotel had an unpleasant smell in the hallways and the rooms are dark, with old carpet and an unpleasant odor. There is no lobby and the breakfast area is on the side of the front desk. It's awful. I left the hotel and had to find another location.
Business response:
Dear Guest, We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Thank you again for your candid feedback, and we hope to welcome you again for a flawless stay.Sincerely,Hotel Management
チェックイン時にスタッフが電話応対中であったため、スタンバイ＆ながら対応で、結局完了までに約30分かかった。加えて「オーナーが変わったためシステム更新中」とのことでWiFiは全く使えず。また滞在中の深夜に「システムに情報登録するのでIDをもってフロントへ来てくれ」と内線電話がかかる始末、就寝中だったため低調にお断りし翌日フロントへ申し出ても申し送りがなされておらず結局骨折り損。ありえない。
Business response:
Dear Atsushi, thank you for taking the time to review your stay with us. We are genuinely sorry for the issues you experienced and for not providing the exceptional stay you deserve. We want our guests to see our dedication in everything we do; therefore, we sincerely apologize for not meeting your expectations. Your feedback is valuable to us and has been addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. We hope you will allow us a second chance to restore your confidence in... read more
Hotel gives the impression of being clean and safe. But is no plates, pots, cups, cutlery as kitchen equipment, no coffee machine, no hair dryer, no towels (one towel per person for three nights), no blanket to cover (only sheets - not clean enough), carpet very stained, NO PHONE in room to contact reception. The receptionist promises to bring, for example, a hair dryer to the room, but he doesn't. Breakfast: coffee and muffin quarter size, breakfast place is a niche with no table. Homeless people asking for food in front of... read more
Business response:
Dear Malgorzata, thank you for being our guest. We apologize for these issues that impacted your stay. We never mean to disappoint our guests in any way, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests, so please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. We are grateful for your thoughts on this matter and your patience. We hope you will return so... read more
Greeting was brusk, unwelcoming. When i got to the room all cupboards were empty - no utensils, cookware, plates, glasses, or cups. Mattress was well-worn and saggy. Bathroom vent was caked with dust. Bathroom tub grout showed signs of mold in yhe corners near the bathtub and some caulking was cracked or missing. There were only 2 yowels and 1 face towel available. No hangers in the open closet and it was appointed with what appeared to be a DIY wire shelf home closet organizer. I will not be staying at this location again.
Business response:
Dear Frederick, thank you for your feedback and for being our guest. Please accept our apologies for not meeting your expectations. We strive to provide wonderful hospitality to all our guests; therefore, we truly regret that this was not your experience. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management
The front desk lady was werid and called me by my first. Name it was kindof uncomfortable
Business response:
Dear Laura, thank you for your recent visit to our hotel. We are very disappointed that we did not meet your expectations. We hope we will have another chance to provide you with the excellent service you should have experienced on this visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Schaumburg - Convention Center
How is Extended Stay America - Chicago - Schaumburg - Convention Center rated?
Extended Stay America - Chicago - Schaumburg - Convention Center has a 2.9 star rating with 2,227 reviews.
When is Extended Stay America - Chicago - Schaumburg - Convention Center open?
Extended Stay America - Chicago - Schaumburg - Convention Center is open now. It will close tomorrow at 12:00 a.m.