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Extended Stay America - Chicago - Schaumburg - Convention Center
- Hotels
- Schaumburg, IL
About this business
Location details
51 E. State Pkwy., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Our room was not finished. There was no bathroom tissue or towels. No trash can. The television didn't work. No telephone in the room. When we got to our room, the door wasn't closed. We were denied a discount and didn't get a different room.
Business response:
Dear Samira, thank you for your recent stay at our hotel. We appreciate your taking the time to post your review, as we value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way.Sincerely,Hotel Management
Breakfast was mentioned but not provided, new fresh towels were not provided for the 2nd day of our stay, we were supposed to throw trash in a separate room at the end of the lobby instead of the cleaning staff, our room door was not getting locked from the outside - we couldn't lock it, so it was unsafe for us to keep our valuables inside while we were travelling during our stay.
Business response:
Dear Nidhi, it is disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. Your feedback is shared with appropriate individuals to take steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service we typically provide.Sincerely,Hotel Management
This property was horrible There was no towels to bathe with, the bathroom had mold around the molding if the tub, no kitchen utensils in the kitchen as advertised on their website. The host said she had to wash towels before she could offer them to us. The bed only had two pillows which most hospital have four on each bed. This property is horrible. I’m requesting my money back.
Business response:
Dear Katie, thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we value our guest's comments and opinions. It is sad to read you had several issues during your stay, and we are grateful for your patience. We will take up your feedback in our team meeting to discuss to work better on customer service. Although your experience is not typical, we have room to improve, and you have our assurance that we will. We truly hope you will consider allowing us to make it up to you on a... read more
I will never stay there again. Reminded me of an upscale jail cell.
Business response:
Dear Douglas, thank you for sharing your review. We genuinely care about delivering excellent service and ensuring our guests' comfort, so we are sorry for not meeting these expectations. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay.Sincerely,Hotel Management
what i didnt like was my two rooms i had booked a month in advance were given out they "accidently" overbooked and the front desk lady blamed the previous shift and made a half hearted effort to place a single phone call to a nearby extended stay. luckily Expedia stepped up to the plate and found me two rooms at much nicer hotel with excellent and friendly staff.
Business response:
Dear Peter, we are sorry about the issues you experienced with your reservation and even more so that we did not appropriately correct the situation. Your comments have been discussed with the team, and we are reviewing our procedures so this is not repeated. Thank you for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely,Hotel Management
Awful. Room was disgusting. Smelled like dog, dog hair EVERYWHERE. carpet full of stains (dog pee??). No breakfast as advertised.
Business response:
Dear Tara, thank you for your recent review of your stay at our hotel. We were sorry to read your comments and would like to start by offering you our apologies for any inconvenience caused to you. Our main goal is to provide an exceptional stay for our guests with comfortable accommodations. After reading the details of your experience, we regret this was not your experience. We have shared your feedback with our team, so these issues do not happen again. Thank you again for your candid feedback; we cannot improve without i... read more
The room we stayed in was disappointing. Smelly, black mold in the shower, obvious places where items had been ripped off the wall, and the in room phone did not work.
Business response:
Dear Victoria, we are very disappointed that we did not meet your expectations during your visit. Our team strives to ensure each guest has a pleasant stay, so we apologize that this was not your experience. We appreciate you sharing these details and are very grateful for your patience. We hope you will stay with us again so we can show you the hospitality you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Schaumburg - Convention Center
How is Extended Stay America - Chicago - Schaumburg - Convention Center rated?
Extended Stay America - Chicago - Schaumburg - Convention Center has a 2.9 star rating with 2,227 reviews.
When is Extended Stay America - Chicago - Schaumburg - Convention Center open?
Extended Stay America - Chicago - Schaumburg - Convention Center is open now. It will close tomorrow at 12:00 a.m.