This profile has been claimed by the business owner or representative.
Extended Stay America - Chicago - Schaumburg - Convention Center
- Hotels
- Schaumburg, IL
About this business
Location details
51 E. State Pkwy., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The white lady was EXTREMELY RUDE and basically stole money from me
Business response:
Dear Dave, thank you for choosing us. First of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We understand your disappointment, and your feedback is being reviewed with the team member to see what went wrong. Again, we are very sorry for the problems you encountered and hope you will stay with us again so we can provide you with a much more enjoyable experience.Sincerely,Hotel Management
Find something better.. Dont waste your $$$ here. Pros: Close to I-90 and some good restaurants. Cons: Everything. Pay some more and find a cleaner & functional place to stay.
Business response:
Dear Guest, thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay; we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback. Sincerely, Hotel Management
It was a horrible experience. I checked in and the first room wasn’t clean. And the second room had food in the microwave and refrigerator freezer was dirty. When you sit on the toilet it smells like pee. And it was animal hair on our covers. They never changed rooms again or sent housekeeping to clean up or change covers. I bought sheets
Business response:
Dear natasha, thank you for your recent review of your stay at our hotel. We were sorry to read your comments and would like to start by offering you our apologies for any inconvenience caused to you. Our main goal is to provide an exceptional stay for our guests with comfortable accommodations and responsive, friendly staff. After reading the details of your experience, we regret this was not your experience. We have shared your feedback with our team, so these issues do not happen again. Thank you again for your candid fee... read more
Disgusting do not stay here. The hotel was disgusting, we had booked two rooms. One room was yellowed by nicotine and smelled of smoke, the carpet in bot rooms was disgusting and had burn marks and unknown substances ground into the carpet. The other room smelled like cat pee. The air conditioner smelled old and musty. They advertised breakfast and we were informed there was no breakfast, I asked for a discount by the hotel and hotels.com since this was a deciding factor. Hotels.com gave me a coupon code for $20. Not helpful... read more
Business response:
Dear Kurt, first, we apologize for the issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. Being an extended stay, our guests often bring their personal items to use in their suite, so that's why our hair dryers and toiletries are available upon request at the front desk and always complimentary. We have shared your feedback with our team members to ensure all our rooms a... read more
Hotel staff very unwelcoming. After booking hotel, I arrived there only to be told there was no room. Very very rude front desk staff
Business response:
Dear Anthony, we are sorry about the issues you experienced on arrival; moreover we apologize that the reception of the staff was not to your satisfaction. Your comments have been discussed with the concerned team, we are reviewing our procedures so this does not happen again. Thank you for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, Hotel Management
Not worth what i paid for, tv not working, no trash bin in the bathroom, waited 25 min at the front desk to check in coz no one is there, no phone in the room to call room service
Business response:
Dear Luke, it is disappointing to learn of the issues you experienced with our front desk during check-in. We will share your remarks with our team to ensure these concerns are not repeated. The feedback about the room condition is also being addressed on a priority basis. Although your experience is not typical, we have room to improve, and you have our assurance that we will. We truly hope you will consider allowing us to make it up to you on another visit. Sincerely Hotel Management
FRIST I was told no room availability, then they don't accept clr members I don't know what this is, but I'm not a member then they wanted me to pay again at the property, then I waited in the lobby for 1 hour why they try to fix whatever problem no one knew how to fix it they had to call someone to walk them throw this, then when I finally got a room it stinks not clean and they had know more rooms available the staff had know control of the hotel people were everywhere doing whatever they wanted this was the worst hotel I ... read more
Business response:
Dear Eric, thank you for staying with us. We are disheartened to read about the problems you experienced when checking in. Moreover, we apologize that your suite was not as clean as it should have been. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We have shared your feedback with our housekeeping team to ensure the room are thoroughly cleaned and inspected before allocating them to future guests. We hope you will consider a future stay so we can bette... read more
Frequently asked questions about Extended Stay America - Chicago - Schaumburg - Convention Center
How is Extended Stay America - Chicago - Schaumburg - Convention Center rated?
Extended Stay America - Chicago - Schaumburg - Convention Center has a 2.9 star rating with 2,227 reviews.
When is Extended Stay America - Chicago - Schaumburg - Convention Center open?
Extended Stay America - Chicago - Schaumburg - Convention Center is open now. It will close tomorrow at 12:00 a.m.