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Extended Stay America - Chicago - Schaumburg - Convention Center
- Hotels
- Schaumburg, IL
About this business
Location details
51 E. State Pkwy., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The rooms are spacious. Wait of 30 minutes to check in -- only one staff at desk and other guests were complaining about the rooms that they were assigned. No breakfast! No mattress in sofa bed! No coffee maker! Very few dishes!
Business response:
Dear Howard, we can't apologize enough for the inconvenience you encountered. We always want to provide a home-like stay to all our guests, and it is disappointing that this was not your experience. Although what you encountered is unusual, we have shared your feedback with our team members to ensure we are better prepared to provide a comfortable stay for each guest. We hope you will give us another opportunity to welcome you back and experience our hotel as you should have on this visit. Sincerely, Hotel Management
Very bad experience
Business response:
Dear Christian, thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations. Sincerely, Hotel Management
Not happy and not recommended We booked two double bed room in advanced. They had none. End up with one king bed. No breakfast eventhough booking says breakfast included. No coffee cup at all for morning coffee. Nightmare in check in. Wouldn't recommend
Business response:
Dear Niraj, thank you for staying with us. Please accept our apologies for all the inconvenience caused during the check-in and with the room reservation, and be sure we will address this on a priority basis. You also were disappointed with our grab-and-go breakfast, and your feedback will be shared with our breakfast staff as we continually strive to improve our guest experience. To ensure cleanliness for every guest, we keep the dishware at our front desk, and our team is happy to deliver them to the guest's suite. We are ... read more
When I checked in, the room looked ok. When I turned the lights on there was something under the bed. And the bed was small for 2 fairly chubby people. I asked the front desk if I could pay for upgrade and said there was nothing available. Then I went to take a shower and the tub was filthy. Super black. I went a the nearest target to buy some supplies to clean the bathroom. Would definitely never stay here again.
Good Location…that’s about it. WiFi was down for almost two days when I arrived. Had to ask for my own cookware/plates; never got any silverware. Had to ask for washcloths. NO hairdryer, had to buy my own. Carpet was FILTHY…I wore socks that I can’t get clean because they were so dirty from walking on the carpet. Very poorly managed property.
Business response:
Kirsten, thank you for being our guest. We sincerely apologize for the lack of amenities and the cleanliness issues that impacted your stay. We never mean to disappoint our guests, and our top priority is to take care of them. We will follow up regarding these matters with respective teams and our internet service provider and take appropriate action to ensure a more wonderful experience for every guest entering our doors. We are grateful for your thoughts on this matter and your patience. We hope you will return so we can h... read more
Came in and my television stopped working in my room there was no ice machine I had to move to another room and the staff didn’t seem to care how to asked for soap at the Front desk and the young lady was on the phone so I had to track down a me Kart and get it myself
Business response:
James, thank you for staying with us and for sharing your review. We are sorry you encountered the service issues from our front desk associates, as this is unacceptable. We have reviewed your feedback with the appropriate individuals, and steps are being taken to ensure such concerns are not repeated. Thank you again, and we look forward to having another opportunity to show that we are passionate about providing great experiences for every guest. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Schaumburg - Convention Center
How is Extended Stay America - Chicago - Schaumburg - Convention Center rated?
Extended Stay America - Chicago - Schaumburg - Convention Center has a 2.9 star rating with 2,227 reviews.
When is Extended Stay America - Chicago - Schaumburg - Convention Center open?
Extended Stay America - Chicago - Schaumburg - Convention Center is open now. It will close tomorrow at 12:00 a.m.