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Extended Stay America - Chicago - Schaumburg - Convention Center
- Hotels
- Schaumburg, IL
About this business
Location details
51 E. State Pkwy., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointed The hotel room had not been properly cleaned nor serviced. There was an empty roll of toilet paper on the wall. There was a kids toothbrush on the dresser top.
Business response:
Cristina, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a... read more
No breakfast offered despite listing. No queen rooms available and desk lady did put me in double room (at no extra cost) but told me I should have called first before booking. Few hair balls/fuzz balls located throughout room and bathroom. Crumbs on counter. TV didn’t work, clock not plugged in. Should have read reviews before booking.
Business response:
Jill, thank you for staying with us. We take the upkeep of our accommodations seriously, and thus, it is disappointing to know you were inconvenienced due to the housekeeping and maintenance issue in your suite. Please be assured your comments will be relayed to appropriate teams in the effort to deliver the well-appointed rooms our guests deserve. We understand your frustration and regret disappointing you. We appreciate your feedback and hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel M... read more
Business response:
Dear Vanessa, thank you for your feedback. We're sorry to hear that your experience was not up to our standards. We’re committed to improving and would appreciate any additional details on how we can enhance our services. Your comments are valuable to us as we strive to provide a better experience for all our guests. Sincerely, Hotel Management.
I landed late at ORD airport around 11:50PM due to a delayed flight and booked this in a hurry but then I realized that they won't check in after midnight. So I was trying to contact to hotel front desk to see if they would still check me in but no one answered. Therefore, I decided not to make a pointless uber trip there without knowing if I could get in. I tried to cancel my stay since I didn't even get there yet/nor checked into my room yet but expedia nor extended stay would give me a partial/full refund. So on top of lo... read more
Business response:
Jasmine, thank you for taking the time to share your feedback. We are disappointed you did not visit us, as we would have been happy to accommodate you if you had been here. Additionally, we would like to mention that for any financial queries, we would request you to reach out to the third-party website you made your reservation from. We hope you will give us another chance to host you in the future. Sincerely, Hotel Management
The AC only blew room temp air so it was very hot, especially on the 3rd floor and the pull out bed was so flimsy you couldnt sit on the edge without literally falling through. One reason we chose this place was for the free breakfast they stated on the website only to get there and be told its not offered due to covid. Covid has been going on for 2 yrs...plenty of time to change the website and say its not available. They have a kitchenette in the room so we were going to cook breakfast only to find the stove didnt work at ... read more
Business response:
Jamie, thank you for taking the time to evaluate your stay. We regret your disappointment regarding the breakfast and are sorry for the maintenance issues that inconvenienced you. We apologize for this, and rest assured, we will share your comments with our engineering team and make sure we prevent such reoccurrences. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
Near where we wanted to stay. Old and run down
Business response:
Gerald, thank you for sharing your review and the details surrounding your recent stay. We regret you were not entirely satisfied with the overall condition of our hotel. Your valuable feedback gives us the knowledge we need as we continually seek to improve our guest experience. We will utilize your comments as we continue to monitor our property's condition and plan for future upgrades and changes. We are grateful for your patience. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, ... read more
Frequently asked questions about Extended Stay America - Chicago - Schaumburg - Convention Center
How is Extended Stay America - Chicago - Schaumburg - Convention Center rated?
Extended Stay America - Chicago - Schaumburg - Convention Center has a 2.9 star rating with 2,227 reviews.
When is Extended Stay America - Chicago - Schaumburg - Convention Center open?
Extended Stay America - Chicago - Schaumburg - Convention Center is open now. It will close tomorrow at 12:00 a.m.