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Extended Stay America - Chicago - Schaumburg - Convention Center
- Hotels
- Schaumburg, IL
About this business
Location details
51 E. State Pkwy., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Air conditioner didn't cool the room had to sleep on top of it in order to be cool.
Business response:
Jill, thank you for sharing your review and the details surrounding your recent stay. Our goal is always to provide a comfortable experience; therefore, we are disappointed to know you had issues with the air unit in your room. We will discuss your feedback with our maintenance team to better our accommodations. If you should have any concerns during a future visit, please feel free to reach out to our front desk. We always want to resolve any issues while you are here. We understand the frustration caused and are grateful f... read more
Took 15 minutes for someone to come to front desk to check in the long line that had formed or people checking in. Whole property smelled bad. Our room smelled like dirty water and mildew. We only chose this place because of the kitchen, and it stated every room came equipped with a microwave, stove, and cookware. However, there was no microwave. There was a stove, but no cookware. When I called down, they said they were overbooked and didn’t have any more microwaves or cookware. Ruined the experience for my wife and I’s ent... read more
Business response:
Nicholas, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your experience and for the lack of in-suite amenities. We will address this appropriately and take the necessary actions to elevate our service levels. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
I wasn't able to check in until 6p and when the room was ready, there was a strong smell in the room when we got inside. Due to the smell we ended up leaving and not staying the night.
Business response:
Ranier, thank you for being our guest and for sharing your feedback. We are sorry for the delay you experienced at the time of check-in and for not meeting your expectations with your room's environment. Our goal is to ensure every guest has a great stay with us, so we are reviewing our procedures now to see how we fell short and what we can do to improve. We hope you will stay with us again soon so we can provide you with the service you deserve. Sincerely, Hotel Management
I was treated nasty by one staff member, a lady in particular. I had a prior reservation, I extended my stay and she said it was canceled the following day. I then called Expedia to verify things. I found out that she lied. She placed us in two rooms that was nasty, things weren’t working in the rooms. Over all I would not recommend this hotel to anyone. And you have to constantly ask for amenities, and dishes, and soaps, and silverware, basically everything. You can’t get towels or sheets until you bring the old ones to the... read more
Business response:
Bettina, thank you for staying with us. Please accept our sincere apologies for the issues you faced during check-in and in your suite. We are also very sorry for your inconvenience due to our hotel policies. We truly understand your frustration and are grateful for your patience. We encourage you to try us again in the near future. We are confident you will enjoy a better stay. Sincerely, Hotel Management
Most things did work and lack of promised services - grill, working burners, plugs to sinks, no breakfast. Quite disappointing.
Business response:
Robert, thank you for staying with us. We apologize for the maintenance issues you encountered in your suite. Please be assured we will address this with the appropriate team to take the necessary steps. We also regret the disappointment you experienced concerning breakfast not being available during your visit. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Schaumburg - Convention Center
How is Extended Stay America - Chicago - Schaumburg - Convention Center rated?
Extended Stay America - Chicago - Schaumburg - Convention Center has a 2.9 star rating with 2,227 reviews.
When is Extended Stay America - Chicago - Schaumburg - Convention Center open?
Extended Stay America - Chicago - Schaumburg - Convention Center is open now. It will close tomorrow at 12:00 a.m.