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Extended Stay America - Chicago - Woodfield Mall
- Hotels
- Schaumburg, IL
About this business
Location details
1200 American Ln., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Those who are interested in staying at this hotel should be aware of a couple of things. First of all, house keeping is not offered unless you pay $15 per day. This is not mentioned on Expedia or the hotel's website. It simply says housekeeping available upon request. The General Manager's attitude when I discussed this point with him was basically that this is the policy, they are an economical hotel if you don't like it leave! I don't understand the economical aspect as they charge similar rates to all the nearby hotels. D... read more
I didn't like the fact that the curtains were too small for the windows. I got woken up because of the sun coming in through the curtains. They need to put in longer and wider curtains.
Business response:
Thanks for the feedback. We are sorry for the inconvenience caused by the curtains of your room. We will share your feedback with the appropriate team members, so we can take action to prevent these issues from happening again. We hope you will give us another chance to demonstrate the excellent service we strive to provide every guest. Sincerely, Hotel Management
It should be called “Terrible Stay” The beds were uncomfortable. Sheets were itchy and the pillows were hard. There was also a weird smell. And the bed squeaked a lot.
Business response:
Thank you for your honest comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered. We have procedures in place to inspect every room after it has been serviced. We sincerely apologize if we missed something during this process. We are working with our housekeeping team to see where we failed and to make sure this isn't repeated. It's our goal to provide an excellent experience, and we hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hot... read more
I booked the room with protection and called to cancel it. However my agent told me she had it taken care of and my refund will arrive. Suprise! It didn't. Thanks alot last room I ever book with Expedia!!!!
Business response:
Dear Guest, thank you for reaching out to us with your review. We are sorry to learn you had to cancel your stay with us. We were looking forward to hosting your accommodation needs. Since your review is anonymous please reach out to the booking agent used, we are confident they can assist you with the cancellation policy and any billing issues. We hope you will offer us another opportunity to serve you should you make a future trip to the area. Thank you. Sincerely, Hotel Management
Request none pets room and they put me in a pet room which smells. Hairs on the towels and blood stains on a hand towel.
Business response:
Thank you for being our guest. We are sorry we were unable to accommodate you in the room of your choice and regret the inconvenience it caused. Also, we have asked our housekeeping team to be more diligent going forward. On your next visit, we will try our best to allocate you a room which best meets your need. We hope you will give us another chance so we can make it up to you. Sincerely, Hotel Management
Rooms really dirty. Asked for them to not go in room when gone and had came back to the room with three male workers in my room. Clocks didn’t work on room. Only had 4 tv channels that worked. Dirty room dirty bathroom. Asked for towels and was told o had to come to the desk to get them. Breakfast is a snack station not a breakfast. Barely anything to pick from. Will never stay here again
Business response:
Kristina, thank you for being our guest. We sincerely apologize for the housekeeping issue and the inconvenience caused due to our hotel policy. Your feedback for the housekeeping problems and our breakfast selections are shared with the concerned individuals in an effort to improve our future guest experience. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Not satisfied Dirty rooms. Hair and old food found on floor and beds, kitchen was dirty.
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Handle fell off on bathroom door, heater broke, red substance on head board, toilet wouldn’t flush
Business response:
Tonya, thank you for sharing your feedback with us. We apologize for the maintenance issues you encountered in your room. We appreciate you bringing these issues to our attention, and we want to let you know our team is already working to address the problems you mentioned. We hope to have another chance to deliver you with an exceptional experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Woodfield Mall
How is Extended Stay America - Chicago - Woodfield Mall rated?
Extended Stay America - Chicago - Woodfield Mall has a 3.4 star rating with 1,585 reviews.
When is Extended Stay America - Chicago - Woodfield Mall open?
Extended Stay America - Chicago - Woodfield Mall is open now. It will close tomorrow at 12:00 a.m.