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Extended Stay America - Chicago - Woodfield Mall
- Hotels
- Schaumburg, IL
About this business
Location details
1200 American Ln., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good service but not clean We were checked in very quickly with no complications. After making it up to our room we noticed issues. Smoke detextor was beeping and a window was cracked and stuck open(it was 30 degrees out). Made a call down to the desk and we were able to switch rooms, again it was simple and quick. Once in the new room we noticed that the smoke detector was just hanging and bare wires showing. The room was also not cleaned well. Counters had dirt on them, the chair had dirt on it, floors with gross dirty and... read more
Business response:
Dear Jessica, Thank you for being our guest. We apologize for the inconveniences you encountered during your stay. It's disappointing to hear about the issues with cleanliness and maintenance in your room. Rest assured, we take your feedback seriously and will address these issues with our housekeeping and maintenance teams to ensure such lapses are not repeated. We appreciate your understanding and patience in switching rooms, and we regret that we couldn't provide you with a more satisfactory experience. We appreciate your... read more
Was on a trip placed reservation knew was not gonna be good when I arrived forensic unit was at location. When I arrived at room there was a bad smell and no blanket to cover with at night did not even stay the night asked to change room and no other room available tried to stay but midway thru the night I could not take it so I checked out and left will recomend never to stay here save your money.
Business response:
Dear Marcos, Thank you for your recent stay at our hotel. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management
The little, Hispanic girl, I think she is the manager, is rude, snotty, and dismissive. Being in guest relations you would think that she would know how to treat people with respect.
Business response:
Dear Tricia, We are genuinely sorry to hear about your negative interaction with our team members. Providing respectful and courteous service is of utmost importance to us, and we apologize for any disappointment caused by the behavior you described. We will address this matter promptly with the individual involved, reinforcing the importance of guest relations and professional conduct. Your feedback is invaluable, and we appreciate you bringing this to our attention. Please be assured that corrective measures will be taken.... read more
I have never written a bad review about a hotel, until now. When I made the reservation, it was last minute after a long day of patients. I deduced to stay over as I had an early morning for the next two days and forgo the hour commute. This reservation was made a few hours before I showed up. When I arrived to the room, carpet was torn and filthy. The bed was made but when I pulled back the covers, there was hair and dirt on the sheets and something was splattered across the headboard. They offered to bring me new sheets so... read more
Business response:
Dear Jinnie, We sincerely apologize for your experience during your stay. This does not reflect the level of service and cleanliness we aim to provide. Your feedback is important, and we take it seriously. Rest assured, we will address the issues you mentioned with our team to ensure improvements in our service quality and cleanliness standards. If you have any further questions or concerns, please do not hesitate to reach out to us directly at the hotel. We appreciate your patience and understanding, and we hope this unfort... read more
Someone played music all night. Management did nothing. Room dirty, outdated and smelly. Construction tearing up street outside. Hotel mgmt didnt bother to set up signs to help customers navigate how to access property.
Business response:
Dear philip, Please accept our apologies for your disappointing stay with us. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We will address these concerns with the appropriate individuals to see what went wrong and avoid such inconvenience. We hope you will give us another opportunity so we can leave you with a much better impression on your next vis... read more
Roaches all in the room
Business response:
Dear Christine, Thank you for sharing your thoughts. We want to assure you that we take every measure possible to prevent the entrance of outside insects, as you mentioned. Our pest control provider regularly services our hotel to maintain high hygiene standards. However, we will address this matter with them to ensure they take the necessary steps to prevent future issues. We are grateful for your patience, and we hope you will give us another chance to provide you with the seamless and comfortable stay you deserve.Sincerel... read more
Smelled like animal pee and bathroom had no shower curtain
Business response:
Dear Alex, Please accept our apologies for not providing the impeccable accommodations you should have received and for any inconvenience this caused. We aim to exceed our guests' expectations; therefore, we are so sorry for any oversights on our part. Our priority is to provide each guest with an experience that is as perfect as possible, and we sincerely hope we will have another chance to show this to you. Safe Travels.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Woodfield Mall
How is Extended Stay America - Chicago - Woodfield Mall rated?
Extended Stay America - Chicago - Woodfield Mall has a 3.4 star rating with 1,695 reviews.
When is Extended Stay America - Chicago - Woodfield Mall open?
Extended Stay America - Chicago - Woodfield Mall is open now. It will close tomorrow at 12:00 a.m.