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Extended Stay America - Chicago - Woodfield Mall
- Hotels
- Schaumburg, IL
About this business
Location details
1200 American Ln., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst Hotel Ever. This was the WORST hotel I have ever had the mispleasure of staying at. We checked in and received a key card to a room that ALREADY HAD PEOPLE IN IT. We opened the room and I heard voices and saw personal belongings. I shut the door and went right up to the front. We got another room and it was horrible. The whole place smelled of cigarettes. The floor was sticky. There was ZERO toilet paper. I went to the front and asked for toilet paper and the guy handed me a half roll and said that was the only toilet ... read more
Business response:
Dear Jared, Thank you for taking the time to write a review of our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and significantly appreciate you bringing this to our attention. Also, we apologize for the problems you mentioned. Our concerned team is included in the discussion to ensure this failure doesn't happen again. Your feedback will help us to improve our service and guest experience continuously. Everything we do aims at providing you with an excellent hotel ex... read more
Awful
Business response:
Dear Grace, Thank you for taking the time to write a review of our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and significantly appreciate you bringing this to our attention. Also, we apologize for the various problems you mentioned. Our concerned team is included in the discussion to ensure this failure doesn't happen again. Your feedback will help us to improve our service and guest experience continuously. Please feel free to connect to our front desk for further... read more
very poor hotel, everything old.
Business response:
Dear KAMIL, Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management
My room was not clean and it was too noisy as there was a construction in front of the hotel (the construction started at 6am)… No toothbrush at the front. It was cheaper than other hotels but I would rather choose other hotels from next time by paying addition dollars.
Business response:
Dear Taro, Thank you for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your comments.Sincerely,Hotel Management
Seams to be old and needs renovation. .had bad smell.didnot like the property.
Business response:
Dear Anand, Thank you for choosing us. We are sorry for not meeting your expectations while staying with us. We have noted your observations regarding the need to update and renovate the room and currently having the same conversation with our brand leaders. In the meantime, our staff is committed to keeping our suite clean, fresh, and up-to-date. Our front desk team is always available to help you. Thank you again for sharing your findings, and we hope to welcome you back soon for a better experience! Sincerely,Hotel Manage... read more
Room was smelled cigarette, web site says non smoking. Carpet is so dirty. Web description of room supply not available in actual room. No toilet holder, asked for one, but not provided. No room service provided like changing towels orbed sheets.
Business response:
Dear Sheeja, Thank you for your feedback and for being our guest. Please accept our apologies for not meeting your expectations. We strive to provide outstanding hospitality to our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services as we advance. We are sorry and hope you will consider giving us a second chance.Sincerely,Hotel Management
There was no smoke alarm in the room. It was just a hole in the ceiling.
Business response:
Dear Jeanne, Thank you for being our guest. We apologize for the inconvenience caused by the missing smoke alarm in your room, which impacted your time with us. Our front desk team is always available to ensure they resolve your every problem and make your time happy and comfortable. We have discussed your comments with our team to review and take action. Please return for a seamless experience whenever you are in the area again. Sincerely,Hotel Management
Didn't Like
Business response:
Dear Eric, Thank you for reviewing your time with us. We are sorry for your experience at our hotel. Our front desk team is available and trained to handle any situation to make your time with us excellent and enjoyable. Never hesitate to speak to them on your future stays. Everything we do aims at providing you with a fantastic hotel experience. We want to regain your trust and hope you give us that chance. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Woodfield Mall
How is Extended Stay America - Chicago - Woodfield Mall rated?
Extended Stay America - Chicago - Woodfield Mall has a 3.4 star rating with 1,695 reviews.
When is Extended Stay America - Chicago - Woodfield Mall open?
Extended Stay America - Chicago - Woodfield Mall is open now. It will close tomorrow at 12:00 a.m.