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Extended Stay America - Chicago - Woodfield Mall
- Hotels
- Schaumburg, IL
About this business
Location details
1200 American Ln., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Room was not clean and ready until 5 pm. It was so disappointed. And the receptionist was so rude. Her attitude sucked.
Business response:
We are sorry as your room was not ready upon arrival and apologize for the behavior of our associate. We can understand your disappointment, and we're sorry for the inconvenience you encountered. We provide thorough training for all associates, and we will redouble our efforts. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Room is smelling badly. no daily room cleaning. towels and bed sheet are old.
Business response:
First and foremost, we would like to offer you my apologies for the inconveniences that you experienced during your stay with us. Your concerns have been immediately brought to the attention of our housekeeping for review and action. We are also sorry if our housekeeping service was not shared at the time of your check-in. This service is done on a weekly basis to respect the privacy of our long term guests so as to offer minimal intrusion. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel... read more
Check in was smooth. The breakfast consisted of a muffin or a granola bar and coffee. I don't drink coffee and am diabetic so the muffin and granola bar were not good. The hairdryer in the room caught on fire when I was using it and my toilet was clogged and didn't get fixed on the day I reported the problem. Wasn't fixed until the next day. A working toilet is a must have
Business response:
Thank you for being our guest and for taking the time to leave feedback. We are sorry that you had an unpleasant experience and apologize for the maintenance issue in your room. Our goal is to get everything repaired and in working order, once we are made aware of an issue, so we thank you for letting us know. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Cigarette smoke filled room! The service was terrible and the rooms smeeled terribly of cigarette smoke. I called and the did nothing about it. Woke up sick!! Stay away from this place!
Business response:
Dianne, thank you for being our guest. We apologize for the inconvenience you experienced due to the smoke smell in your room and for not able to resolve the issue to your satisfaction. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. We have also discussed your concerns with our front desk team in order to be more diligent with our efforts. We hope this unfortunate situation will not prevent you f... read more
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
We had to clean the bathroom and kitchen. Mold in toilet. Toothpaste splashback on faucet and counter. Hairs everywhere. Just dirty. But we were exhausted and already paid. Didn’t have the luxury of changing rooms or hotels.
Business response:
Thank you for being our guest. We are sorry for the cleanliness issues you had in your room. Your feedback has been discussed with our housekeeping team to be more diligent going forward. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
We booked two double beds but upon check in we were told hotel was over booked and were given one king bed for all 4 of us. We managed to handle 3 nights, but there was no way of moving us into a new room. Wish we would have known in advance so we can make arrangements at a different Hotel. On the web page description of breakfast included we anticipated it full on breakfast but it was only but it was far away from that. Hallways in the hotel smelled really bad and stale. I'm back up had somebody else's black hair all over I... read more
Business response:
Please accept our apologies that we failed to accommodate you with the room of your choice and regret the inconvenience you had due to the cleanliness issue. We have shared your feedback with the respective teams and will certainly step up our efforts to improve our guest experience moving forward. We will also make a note of your feedback with regard to our complimentary grab-and-go breakfast as we plan any changes to it. We would love to welcome you back and provide you with the room of your preference on your next visit. ... read more
BEWARE PLEASE READ!!!! When I checked in I was given a room key and when I opened the door someone was already sleeping in the bed. Me and my girlfriend were really annoyed because we were so exhausted we just wanted to go to sleep. So we went back down and told the front desk he apologized and gave us another room but said let me call to make sure no one is in there and there was so he tried another room and gave us a key we went in that room and it reaked of urine!!!! We immediately went back to the desk and he was like I’... read more
Business response:
Thank you for your feedback. We want to apologize for failing to provide the level of service and cleanliness you should have received. We have shared your concerns with our front desk and housekeeping teams in an effort to improve going forward. We value your feedback and will use it to ensure we are more consistent with our service levels. We hope you will consider a return visit as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Woodfield Mall
How is Extended Stay America - Chicago - Woodfield Mall rated?
Extended Stay America - Chicago - Woodfield Mall has a 3.4 star rating with 1,585 reviews.
When is Extended Stay America - Chicago - Woodfield Mall open?
Extended Stay America - Chicago - Woodfield Mall is open now. It will close tomorrow at 12:00 a.m.