This profile has been claimed by the business owner or representative.
Extended Stay America - Chicago - Woodfield Mall
- Hotels
- Schaumburg, IL
About this business
Location details
1200 American Ln., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I HAVE NEVER EVER EXPERIENCED A EXTENDED STAY SO NASTY!
Business response:
Dear Darryl, Thank you for choosing us for your travel needs. Please accept our apologies for your disappointment during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are sorry to learn that this was not your experience, and we understand your frustration regarding the issues you described. We will follow up on the same and will ensure such things never arises. Please allow us to regain your trust and welcome you b... read more
One of the worst places I’ve e we stayed. I wish I could get my money back. I was very disappointed
Business response:
Dear Zainab, Thank you for sharing your feedback. We want every guest to receive an exceptional experience when visiting us. Therefore, we sincerely regret this was not your impression. Please accept our apologies for failing to meet your expectations during this stay. We hope you will consider giving us another opportunity to make it up to you on your future travels to Chicago.Sincerely,Hotel Management
Staff was friendly, but room was dirty and had not been cleaned properly. Floors were not mopped and carpet was not vacuumed. Bed was OK. Photos of the hotel were very misleading.
Business response:
Dear Cindy, Thank you for sharing your candid review with us. We are happy you enjoyed our comfortable beds and appreciate you mentioning our attentive customer service. However, we are sorry for failing to meet most of your expectations. We never intend to mislead our guests in any way. Our hotel follows rigorous industry standards regarding the cleanliness of our property. Therefore, we take your comments seriously and will certainly address this with our housekeeping team to ensure a fresh and well-maintained suite for ou... read more
Check in was easy but when I arrived in my room there was a stinky smell in rhe room and toilet paper I informed the front desk but they replied this is the only room available at this time. I tried to accommodate myself but the loud noises from the other rooms and smell was too much for me to handle as I was so tired and needed a much deserved rest. So after few hours of twisting and trying in my bed I decided to leave the hotel and ended up staying with my friends home.
Business response:
Dear Amir, Thank you for evaluating your visit to our hotel. We are pleased you enjoyed a seamless check-in experience. However, our goal is to exceed our guests' expectations in every aspect of their stay; therefore, we regret that this was not your impression. We hope you will accept our sincere apologies for the issues you encountered and the inconveniences this undoubtedly caused. Although we know this doesn't change what transpired, we will share your feedback with our entire team to ensure we meet the high standards ou... read more
Frequently asked questions about Extended Stay America - Chicago - Woodfield Mall
How is Extended Stay America - Chicago - Woodfield Mall rated?
Extended Stay America - Chicago - Woodfield Mall has a 3.4 star rating with 1,695 reviews.
When is Extended Stay America - Chicago - Woodfield Mall open?
Extended Stay America - Chicago - Woodfield Mall is open now. It will close tomorrow at 12:00 a.m.