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Extended Stay America - Chicago - Woodfield Mall
- Hotels
- Schaumburg, IL
About this business
Location details
1200 American Ln., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Will never comeback to this location. Dirty, smelly, and water leaking from ceilings. Outlets in rooms don’t work.
Business response:
Dear Mee, Thank you for taking the time to share your comments. We sincerely apologize for the disappointing experience you had during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We apologize for the inconvenience caused by the leaking ceiling and outlets. This does not reflect the standards we strive to uphold. Your feedback is invaluable, and we will address these matters with our team to improve our facilities and services. Thank... read more
Bedsheets and pillowcases were dirty and smelling bad, staff haven’t react immediately so frustrated
Business response:
Dear Diiarbek, Thank you for sharing your experience. We deeply regret the discomfort caused by the condition of the linens and the delay in addressing your concerns. Cleanliness and prompt service are top priorities, and it is disappointing to learn that we fell short during your stay. Please know your concerns have been shared with our team to ensure improvements. We appreciate your feedback, as it helps us enhance the comfort and satisfaction of our guests. We hope you will return so we can provide you with the exceptiona... read more
No maid service for the 4 days we were there. Breakfast consisted of oatmeal and bars.
Business response:
Dear Ray, Thank you for being our guest and for taking the time to give us your feedback. We apologize that you were dissatisfied with our housekeeping services. While our housekeeping is done weekly to respect our guests' privacy and offer minimal intrusion, we are always happy to provide fresh linens and whatever we can to make the most of your stay. If there was any miscommunication about our services during check-in, please accept our apologies. Furthermore, we are sorry the breakfast options were not to your liking. You... read more
The worst experience ever . I booked a room here and was told that i didnt show up in their computer totally unprofessional and unacceptable dont book with them if you plan on staying there because as i found out the hard way ,They do not care about their customers and they do not do good business your better off at motel 6 honestly
Business response:
Dear Juan, We’re truly sorry to hear about the frustration and inconvenience you experienced. What you experienced does not reflect the level of service we strive to provide, and we understand how upsetting it must have been to arrive and face this situation. Your feedback has been shared with the appropriate team to ensure processes are reviewed and improved. We regret that your experience left such a negative impression and appreciate you bringing this matter to our attention. Please allow us another opportunity to show yo... read more
Had a kitchen but cupboards were empty. Sofa sleeper was suppose to be a double bed the mattress in it was a twin had to go down and ask for the bedding nothing was in the room towels looked dingy and dirty.
Business response:
Dear Kevin, Thank you for providing your feedback. It is disappointing to learn that the accommodations did not meet your expectations, especially regarding the kitchen setup and bedding arrangements. We sincerely apologize for any inconvenience caused by the lack of essentials and the condition of the towels. Guest comfort and satisfaction are priorities, and your observations have been shared with the appropriate teams to address these concerns. We appreciate you bringing these issues to our attention and hope to have the ... read more
Noisy and not relaxing at all The floors were sticky and there were very very loud people above us that stomped across the floor from 7pm to 8am when we left. I tried to call down to the front desk to complain but no one would answer the phone. We got no sleep.
Business response:
Dear Guest, Thank you for your candid review. We understand how a restful night is essential, and it is unfortunate that outside disruptions impacted your comfort. We also recognize how frustrating it must have been to be unable to reach someone when you needed assistance. Your satisfaction and comfort are our priorities, and your feedback gives us important insight as we continue working to improve guest satisfaction. We hope you'll consider giving us another opportunity in the future to offer a more enjoyable visit.Sincere... read more
Frequently asked questions about Extended Stay America - Chicago - Woodfield Mall
How is Extended Stay America - Chicago - Woodfield Mall rated?
Extended Stay America - Chicago - Woodfield Mall has a 3.4 star rating with 1,695 reviews.
When is Extended Stay America - Chicago - Woodfield Mall open?
Extended Stay America - Chicago - Woodfield Mall is open now. It will close tomorrow at 12:00 a.m.