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Extended Stay America - Chicago - Woodfield Mall
- Hotels
- Schaumburg, IL
About this business
Location details
1200 American Ln., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
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Business response:
Dear Anthony, Thank you for sharing your review. We truly care about delivering excellent service and ensuring the comfort of all of our guests, so we are sorry for not meeting these expectations. We hope you will consider giving us another chance on your next visit so we can provide you with a improved stay.Sincerely,Hotel Management
Awful The floors were so dirty we wore shoes the whole time.
Business response:
Dear Selena, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management
so dirty and smelly. Bed was clean-
Business response:
Dear heidi, Thank you for sharing your experience. We apologize for the cleanliness and odor issues you encountered during your stay. Ensuring a fresh and comfortable environment is important to us, and it’s disappointing that this was not your experience. We appreciate you noting that the bed was clean but understand the overall impact on your stay. Your feedback will be addressed with our team to make necessary improvements.Sincerely,Hotel Management
Air conditioner was noisy, refrigerator made sounds like a growling dog,,the bottom of my socks got dirty from the carpet and they forgot to enter my request for a 3am wakeup call so i missed my flight,,,never again will i stay at a Extended Stay hotel !!!
Business response:
Dear Stanley, Thank you for sharing your experience. We sincerely apologize for the issues you encountered with the air conditioning, refrigerator, carpet cleanliness, and the missed wake-up call. We understand how frustrating this must have been, especially with the impact on your travel plans. Your feedback is being shared with the team to address these concerns and prevent similar occurrences in the future. We regret that your stay did not meet your expectations and appreciate your input as it helps us to improve.Sincerel... read more
they offer breakfast included and there is nothing in the property.
Business response:
Dear Denis, Thank you for bringing this to our attention. We apologize for any confusion regarding the breakfast offering. Your feedback is important, and we will ensure that our amenities are communicated to our guests. We regret the inconvenience you experienced and appreciate your understanding.Sincerely,Hotel Management
This is worst experience. 1. Staff wasn't aware about I have 2 rooms, overall both rooms were in bad shape but 1 was totally dirty. Hair on bed, missing blanket, dirty kitchen, you name it. And didn't look like they have staff to take care about it. 2. Breakfast is a formality, 1-2 items and had to ask multiple times for refills. 3. They have bad reputation in neighborhood as I spoke to nearby restaurant manager. Expedia, request if you can't verify the property please don't add it on your website. Rating was 7 which was nev... read more
Business response:
Dear Anmol, Thank you for sharing your concerns. We sincerely regret that your experience did not meet our expectations. Your feedback about the room conditions and breakfast service is concerning, and we apologize for any inconvenience this has caused. We are committed to addressing these issues with our team to improve future stays. Your comments about local reputation and booking ratings have also been noted. Thank you for bringing this to our attention.Sincerely,Hotel Management
Upon check-in, the 1st room we were assigned had not been cleaned in any way. Dirty sheets piled on the bed, the previous room key on the counter, trash everywhere, dirty bathroom. I immediately went downstairs to inform the desk clerk. Very apologetic and helpful in getting us another room. 2nd room was sufficient, but outdated. No phone in the room to use to call front desk at 9:30 to complain about dogs barking that had been left alone in room next door. My husband went down to the front desk and they said the people just... read more
Business response:
Dear Kristi, We regret that several issues disrupted your stay. It's disappointing that the initial room was not prepared, and the subsequent disturbances during the night affected your comfort. While we're pleased to hear that the front desk was helpful in reassigning your room, the lack of communication options and response to noise concerns clearly fell short of expectations. Your feedback is valuable and will be used to address these matters. We appreciate your understanding and hope for the opportunity to provide a more... read more
When I got there the person behind the death was rude he told me if I don't have a $50 deposit that I could get out of his hotel he made me cancel my room he will get disrespect for him rude and for that to be a business if they got people there that act like that they don't need to be open
Business response:
Dear Jamika, We apologize for the negative experience you had with our staff. Ensuring respectful and courteous interactions with our guests is a priority, and it’s disappointing to learn we fell short. Please know that we do require a Credit Card or a Cash Deposit for all arrivals. Thank you for letting us know and we will follow up with the staff.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Woodfield Mall
How is Extended Stay America - Chicago - Woodfield Mall rated?
Extended Stay America - Chicago - Woodfield Mall has a 3.4 star rating with 1,585 reviews.
When is Extended Stay America - Chicago - Woodfield Mall open?
Extended Stay America - Chicago - Woodfield Mall is open now. It will close tomorrow at 12:00 a.m.