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Extended Stay America - Chicago - Woodfield Mall
- Hotels
- Schaumburg, IL
About this business
Location details
1200 American Ln., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The toilet was dirty and the whole place smelled of urine.
Business response:
Dear Guest, We deeply regret the issues you encountered during your stay. Cleanliness is a top priority for us, and we are very concerned about your comments. Your feedback has been shared with our housekeeping team so that immediate action can be taken to address these problems. We sincerely apologize for the discomfort you experienced and appreciate you bringing this to our attention. We are committed to improving our standards and hope to provide a better experience in the future.Sincerely,Hotel Management
Nothing was as promised except the staff. The building was terrible. Carpets all around were smelly. There was no silverware, plates or utensils or pots and pans. I went to nearest Target and bought them just for this stay. When I asked the front desk, they said the hotel was full and they are short on everything. No complementary shampoo or hand soap. The stove was I think was from 1984 and there were rust and dirt around it. There were ants in the kitchen. Walls had bubbles in the shower area. This was a bad experience.
Business response:
Dear Halil, Thank you for sharing your concerns. We deeply regret that your stay did not meet your expectations. Your feedback regarding the building's condition, lack of amenities, and cleanliness issues is invaluable. We are committed to addressing these problems promptly to enhance our guests' experiences. We sincerely apologize for the inconvenience and hope you will consider giving us another opportunity to serve you better in the future.Sincerely,Hotel Management
This place was crumbling. No kitchenware was available. When asked they said they were short. Terrible smell in the hallway and inside the room. There were ants. The stove was so old and dirty. Also there was rust. No shower amenities. This hotel was a terrible experience.
Business response:
Dear Halil, Thank you for providing your feedback. We sincerely apologize for the issues you encountered during your stay. The lack of kitchenware, unpleasant odors, pest issues, and outdated appliances do not reflect our standards. We are taking immediate action to address these concerns and improve our facilities. Your experience is important to us, and we hope to offer you a more pleasant stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Woodfield Mall
How is Extended Stay America - Chicago - Woodfield Mall rated?
Extended Stay America - Chicago - Woodfield Mall has a 3.4 star rating with 1,585 reviews.
When is Extended Stay America - Chicago - Woodfield Mall open?
Extended Stay America - Chicago - Woodfield Mall is open now. It will close tomorrow at 12:00 a.m.