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Extended Stay America - Chicago - Woodfield Mall
- Hotels
- Schaumburg, IL
About this business
Location details
1200 American Ln., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smelled like cigarettes and urine everywhere.
Business response:
Dear Christina, Thank you for staying with us and sharing your review. We apologize for the issues you had in your suite. We work hard to provide every guest with spotless, fresh accommodations; therefore, we are genuinely disappointed this was not your experience. We regret not meeting your expectations. Your satisfaction is our top priority, and we hope to earn back your trust in our hotel on your next visit to Chicago.Sincerely,Hotel Management
This property looks best from the outside. Once you enter it smells like an old smokers hotel combined with BO. That smell continues into the guest rooms which are extremely dated and dingy. The blanket in the bed was so thin and scratchy, I wouldn't give that to my dog. Also not sure how this property can claim that they have free breakfast. They have a coffee stand with packaged muffins and breakfast bars. Nothing fresh, only processed junk. Hardly a breakfast. Unless you are desperate for a place to stay, I would skip thi... read more
Business response:
Dear Bethany, Thank you for choosing us. We regret the experience you had to suffer on this visit. The events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. While we address the concerns so they are attended carefully in the future, pl... read more
Good service but not clean We were checked in very quickly with no complications. After making it up to our room we noticed issues. Smoke detextor was beeping and a window was cracked and stuck open(it was 30 degrees out). Made a call down to the desk and we were able to switch rooms, again it was simple and quick. Once in the new room we noticed that the smoke detector was just hanging and bare wires showing. The room was also not cleaned well. Counters had dirt on them, the chair had dirt on it, floors with gross dirty and... read more
Business response:
Dear Jessica, Thank you for being our guest. We apologize for the inconveniences you encountered during your stay. It's disappointing to hear about the issues with cleanliness and maintenance in your room. Rest assured, we take your feedback seriously and will address these issues with our housekeeping and maintenance teams to ensure such lapses are not repeated. We appreciate your understanding and patience in switching rooms, and we regret that we couldn't provide you with a more satisfactory experience. We appreciate your... read more
Was on a trip placed reservation knew was not gonna be good when I arrived forensic unit was at location. When I arrived at room there was a bad smell and no blanket to cover with at night did not even stay the night asked to change room and no other room available tried to stay but midway thru the night I could not take it so I checked out and left will recomend never to stay here save your money.
Business response:
Dear Marcos, Thank you for your recent stay at our hotel. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management
The little, Hispanic girl, I think she is the manager, is rude, snotty, and dismissive. Being in guest relations you would think that she would know how to treat people with respect.
Business response:
Dear Tricia, We are genuinely sorry to hear about your negative interaction with our team members. Providing respectful and courteous service is of utmost importance to us, and we apologize for any disappointment caused by the behavior you described. We will address this matter promptly with the individual involved, reinforcing the importance of guest relations and professional conduct. Your feedback is invaluable, and we appreciate you bringing this to our attention. Please be assured that corrective measures will be taken.... read more
Frequently asked questions about Extended Stay America - Chicago - Woodfield Mall
How is Extended Stay America - Chicago - Woodfield Mall rated?
Extended Stay America - Chicago - Woodfield Mall has a 3.4 star rating with 1,585 reviews.
When is Extended Stay America - Chicago - Woodfield Mall open?
Extended Stay America - Chicago - Woodfield Mall is open now. It will close tomorrow at 12:00 a.m.