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Extended Stay America - Chicago - Woodfield Mall
- Hotels
- Schaumburg, IL
About this business
Location details
1200 American Ln., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I have never written a bad review about a hotel, until now. When I made the reservation, it was last minute after a long day of patients. I deduced to stay over as I had an early morning for the next two days and forgo the hour commute. This reservation was made a few hours before I showed up. When I arrived to the room, carpet was torn and filthy. The bed was made but when I pulled back the covers, there was hair and dirt on the sheets and something was splattered across the headboard. They offered to bring me new sheets so... read more
Business response:
Dear Jinnie, We sincerely apologize for your experience during your stay. This does not reflect the level of service and cleanliness we aim to provide. Your feedback is important, and we take it seriously. Rest assured, we will address the issues you mentioned with our team to ensure improvements in our service quality and cleanliness standards. If you have any further questions or concerns, please do not hesitate to reach out to us directly at the hotel. We appreciate your patience and understanding, and we hope this unfort... read more
Someone played music all night. Management did nothing. Room dirty, outdated and smelly. Construction tearing up street outside. Hotel mgmt didnt bother to set up signs to help customers navigate how to access property.
Business response:
Dear philip, Please accept our apologies for your disappointing stay with us. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We will address these concerns with the appropriate individuals to see what went wrong and avoid such inconvenience. We hope you will give us another opportunity so we can leave you with a much better impression on your next vis... read more
Roaches all in the room
Business response:
Dear Christine, Thank you for sharing your thoughts. We want to assure you that we take every measure possible to prevent the entrance of outside insects, as you mentioned. Our pest control provider regularly services our hotel to maintain high hygiene standards. However, we will address this matter with them to ensure they take the necessary steps to prevent future issues. We are grateful for your patience, and we hope you will give us another chance to provide you with the seamless and comfortable stay you deserve.Sincerel... read more
Smelled like animal pee and bathroom had no shower curtain
Business response:
Dear Alex, Please accept our apologies for not providing the impeccable accommodations you should have received and for any inconvenience this caused. We aim to exceed our guests' expectations; therefore, we are so sorry for any oversights on our part. Our priority is to provide each guest with an experience that is as perfect as possible, and we sincerely hope we will have another chance to show this to you. Safe Travels.Sincerely,Hotel Management
Worst Hotel Ever. This was the WORST hotel I have ever had the mispleasure of staying at. We checked in and received a key card to a room that ALREADY HAD PEOPLE IN IT. We opened the room and I heard voices and saw personal belongings. I shut the door and went right up to the front. We got another room and it was horrible. The whole place smelled of cigarettes. The floor was sticky. There was ZERO toilet paper. I went to the front and asked for toilet paper and the guy handed me a half roll and said that was the only toilet ... read more
Business response:
Dear Jared, Thank you for taking the time to write a review of our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and significantly appreciate you bringing this to our attention. Also, we apologize for the problems you mentioned. Our concerned team is included in the discussion to ensure this failure doesn't happen again. Your feedback will help us to improve our service and guest experience continuously. Everything we do aims at providing you with an excellent hotel ex... read more
Awful
Business response:
Dear Grace, Thank you for taking the time to write a review of our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and significantly appreciate you bringing this to our attention. Also, we apologize for the various problems you mentioned. Our concerned team is included in the discussion to ensure this failure doesn't happen again. Your feedback will help us to improve our service and guest experience continuously. Please feel free to connect to our front desk for further... read more
very poor hotel, everything old.
Business response:
Dear KAMIL, Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management
My room was not clean and it was too noisy as there was a construction in front of the hotel (the construction started at 6am)… No toothbrush at the front. It was cheaper than other hotels but I would rather choose other hotels from next time by paying addition dollars.
Business response:
Dear Taro, Thank you for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your comments.Sincerely,Hotel Management
Seams to be old and needs renovation. .had bad smell.didnot like the property.
Business response:
Dear Anand, Thank you for choosing us. We are sorry for not meeting your expectations while staying with us. We have noted your observations regarding the need to update and renovate the room and currently having the same conversation with our brand leaders. In the meantime, our staff is committed to keeping our suite clean, fresh, and up-to-date. Our front desk team is always available to help you. Thank you again for sharing your findings, and we hope to welcome you back soon for a better experience! Sincerely,Hotel Manage... read more
Frequently asked questions about Extended Stay America - Chicago - Woodfield Mall
How is Extended Stay America - Chicago - Woodfield Mall rated?
Extended Stay America - Chicago - Woodfield Mall has a 3.4 star rating with 1,585 reviews.
When is Extended Stay America - Chicago - Woodfield Mall open?
Extended Stay America - Chicago - Woodfield Mall is open now. It will close tomorrow at 12:00 a.m.