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Extended Stay America - Chicago - Woodfield Mall
- Hotels
- Schaumburg, IL
About this business
Location details
1200 American Ln., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad
Business response:
Dear Suzy,Thank you for choosing us and sharing your feedback. We are sorry to hear that your stay did not meet your expectations. Guest satisfaction is very important to us, and we would appreciate the opportunity to learn more about your experience. Your feedback can help us improve, and we hope you consider giving us another chance in the future.Sincerely,Hotel Management
Saturday night Nobody was working the front desk was I arrived; had the wait 10 Mins for someone to help me check in.
Business response:
Dear Sofia, We want to thank you for your recent stay and for taking the time to post your review. We sincerely apologize for the delay you experienced upon arrival. We understand how important it is to receive prompt assistance, and we regret that we did not meet your expectations this time. Please rest assured that we are addressing this matter with our team to ensure more efficient service in the future. Your experience is important to us, and we appreciate your patience. We hope to have the opportunity to provide you wit... read more
Booked 2 twin room got 1 king bed room. Had my 2 kids with me so it was a terrible stay. Breakfast is a joke. Coffee is terrible. Kitchen Cabinets won't close. Lights wont turn on.
Business response:
Dear Saju, Thank you for taking the time to review your stay with us. We sincerely apologize for the mix-up with your room type, as we understand how inconvenient this must have been, especially with your children accompanying you. We also regret that the breakfast options and coffee quality did not meet your expectations. Additionally, we are sorry to learn about the kitchen cabinets and lighting issues you experienced. Your feedback is invaluable, and we will share it with our team to enhance our services. We appreciate yo... read more
We checked in around 3 AM and asked for late checkout. We were told late checkout was 2 PM so we paid for the extra time and went to our room. We put the do not disturb sign on the door and went to sleep. 11 AM is normal checkout. At 11:05 AM the front desk guy was banging at our door telling us we need to get out. Totally disrupting our sleep. I wouldn’t stay at this location again
Business response:
Dear Nathan, Thank you for staying with us and for reviewing your experience. We sincerely apologize for the inconvenience regarding your late checkout and the disruption to your sleep. We understand how crucial rest is, especially after a late check-in, and we regret not meeting your standards. Your feedback is invaluable in helping us improve our service, and we are committed to addressing these issues with our team to ensure they do not occur again. Your satisfaction is important to us, and we genuinely hope you will reco... read more
WHAT A MESS The first room we were given was filthy. The bathroom light didn't work, the microwave was dirty the refrigerator was dingy and old the floor had bug shells in the corners and one of the beds was wobbly that the mattress with base came completely up from the floor when you just sat on the edge. We asked to move to another room and although the lady at the front desk was very pleasant she didn't know what condition the room was in. When she moved us the second room was a little better but when we saw the curtains ... read more
Business response:
Dear Patricia, Thank you for sharing your review with us, and we sincerely apologize for the issues you encountered during your stay. It's disheartening to learn that your initial room did not meet the expected standards, and we understand how frustrating this was for you. While our team strives to ensure a comfortable environment, we clearly fell short in this instance. Your feedback is invaluable, and we will work on improvements to enhance our services and accommodations. We hope you will consider giving us another chance... read more
The tv wasn’t working the refrigerator wasn’t getting cold at all and it was nets flying around everywhere in the bathroom from the sewer and plus they gave us a handicapped room. The linen on the bed was dirty and the carpet was nasty as well next time I will be going to their other location
Business response:
Dear Dominique, Thank you for your feedback. We sincerely apologize for the issues you experienced during your stay, including maintenance and cleanliness concerns. Your insights are valuable, and we take them seriously as we work to enhance our services. Please know that we will address these matters with our team to ensure improvements for future guests. We regret that the assigned room may not have met your preferences, and we appreciate your patience. We hope to have the chance to provide you with a more pleasant experie... read more
My room did not have tV, i called and they had no rooms to accommodate, I asked for discount and employee told me to call on Monday for manager
Business response:
Dear Ciara, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Woodfield Mall
How is Extended Stay America - Chicago - Woodfield Mall rated?
Extended Stay America - Chicago - Woodfield Mall has a 3.4 star rating with 1,695 reviews.
When is Extended Stay America - Chicago - Woodfield Mall open?
Extended Stay America - Chicago - Woodfield Mall is open now. It will close tomorrow at 12:00 a.m.