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Extended Stay America - Chicago - Woodfield Mall
- Hotels
- Schaumburg, IL
About this business
Location details
1200 American Ln., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Our stay was short but enough to consider not returning to this hotel. Our first morning on our way out for the day we wanted to get some coffee and it was out and it was only 9am. When we returned back in the evening hours on our way to our room we noticed there was a trash bag in front of someone else's room . No big deal at the time but it was left there for the next 36 hours and started to smell really bad. I had to call down to alert them to fact and the next morning the bag was gone but the stench still lingered in the... read more
Business response:
Dear Marco, Thank you for sharing your experience. We sincerely apologize for the inconvenience you encountered during your stay, particularly with the coffee shortage, delayed trash removal, and lack of responsiveness at the front desk. These issues are not reflective of the standard we strive to maintain. We are addressing these concerns with our staff to ensure better service moving forward. We appreciate your feedback and hope you will consider giving us another chance to provide a more positive experience in the future.... read more
Everything is old and dirty! Carpet on the way to rooms is filthy and smelly! No shampoo, no body lotion, no hair conditioner in the bathroom, the floor in the room is filthy, the microwave and the fridge are filthy! “ dirty and old”! The 2 receptionists I met are nice and respectful but they are obviously helpless because they have nothing to help us! I would blame the management who left the property miserable like that. I would never stay in Extended Stay America again! The picture online are fake and not what we saw in r... read more
Business response:
Dear Omar, Thank you for sharing your experience with us. We sincerely apologize for the cleanliness and maintenance issues you encountered during your stay, as well as the disappointment regarding the condition of our property. Your feedback is crucial, and we are addressing these concerns with our teams to ensure improvements are made. We appreciate your kind words about our receptionists, and we understand your frustration regarding the lack of amenities. Our commitment is to provide a comfortable and welcoming environmen... read more
Lobby was dirty. Check in process was so slow and the ipad they used for checking in was dead and not plugged in. Fridge in the room was dirty and outdated. Tv in the room was old and small. Bathroom was old and dirty. The only good thing was the bed. It was comfy.
Business response:
Dear Raj,Thank you for taking the time to share your feedback. We're pleased that our bed provided the comfort you deserved. However, we are sorry for the disappointing experience and regret not meeting your expectations. Please be assured that we are fully committed to addressing the issues you raised with our team. Upholding the highest standards of customer service is our foremost objective, and we are dedicated to continually enhancing our guests' overall experience. Thank you for your feedback. We hope you will give us ... read more
Understood it is cheap hotel, but really less quality.
Business response:
Dear CHIA, Thank you for your feedback. We appreciate your understanding regarding the value we aim to provide, but we sincerely apologize for not meeting your expectations during your stay. We are committed to enhancing our services and overall guest experience, and your insights will help us in this effort. We would welcome the opportunity to host you again, with the hope that your next visit will reflect the quality you deserve.Sincerely,Hotel Management
Imagine paying Expedia, showing up and being told they are sold out and I need to contact Expedia. Refund is coming but what a crock! I won’t give it zero stars but want Expedia and this place to figure out what that keeps happening. Corporate greed!
Business response:
Dear Mark, Thank you for sharing your review. We sincerely apologize for the inconvenience you faced regarding your reservation and the frustration it caused upon your arrival. We understand how important it is to have a seamless experience when traveling, and we will work to address these issues. Your feedback is essential in helping us improve our processes. We appreciate your patience and hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
Had to leave room immediately after check-in. Food spash on wall, dirty and unswept floors, hair on the cabinet, and dirty counter top.
Business response:
Dear Kelly,We sincerely apologize for the cleanliness issues you encountered. We regret the frustration this has caused to you. Please know that we take your concerns seriously. We will address this with our housekeeping and ensure that our suites are thoroughly cleaned and inspected before allocating to future guests. We appreciate you for bringing this to our attention. We truly hope this unfortunate situation will not prevent you from staying with us again. We look forward to having the opportunity to give you the hospita... read more
Frequently asked questions about Extended Stay America - Chicago - Woodfield Mall
How is Extended Stay America - Chicago - Woodfield Mall rated?
Extended Stay America - Chicago - Woodfield Mall has a 3.4 star rating with 1,695 reviews.
When is Extended Stay America - Chicago - Woodfield Mall open?
Extended Stay America - Chicago - Woodfield Mall is open now. It will close tomorrow at 12:00 a.m.