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Extended Stay America - Chicago - Woodfield Mall
- Hotels
- Schaumburg, IL
About this business
Location details
1200 American Ln., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was smelled cigarette, web site says non smoking. Carpet is so dirty. Web description of room supply not available in actual room. No toilet holder, asked for one, but not provided. No room service provided like changing towels orbed sheets.
Business response:
Dear Sheeja, Thank you for your feedback and for being our guest. Please accept our apologies for not meeting your expectations. We strive to provide outstanding hospitality to our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services as we advance. We are sorry and hope you will consider giving us a second chance.Sincerely,Hotel Management
There was no smoke alarm in the room. It was just a hole in the ceiling.
Business response:
Dear Jeanne, Thank you for being our guest. We apologize for the inconvenience caused by the missing smoke alarm in your room, which impacted your time with us. Our front desk team is always available to ensure they resolve your every problem and make your time happy and comfortable. We have discussed your comments with our team to review and take action. Please return for a seamless experience whenever you are in the area again. Sincerely,Hotel Management
Didn't Like
Business response:
Dear Eric, Thank you for reviewing your time with us. We are sorry for your experience at our hotel. Our front desk team is available and trained to handle any situation to make your time with us excellent and enjoyable. Never hesitate to speak to them on your future stays. Everything we do aims at providing you with a fantastic hotel experience. We want to regain your trust and hope you give us that chance. Sincerely,Hotel Management
I HAVE NEVER EVER EXPERIENCED A EXTENDED STAY SO NASTY!
Business response:
Dear Darryl, Thank you for choosing us for your travel needs. Please accept our apologies for your disappointment during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are sorry to learn that this was not your experience, and we understand your frustration regarding the issues you described. We will follow up on the same and will ensure such things never arises. Please allow us to regain your trust and welcome you b... read more
One of the worst places I’ve e we stayed. I wish I could get my money back. I was very disappointed
Business response:
Dear Zainab, Thank you for sharing your feedback. We want every guest to receive an exceptional experience when visiting us. Therefore, we sincerely regret this was not your impression. Please accept our apologies for failing to meet your expectations during this stay. We hope you will consider giving us another opportunity to make it up to you on your future travels to Chicago.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Woodfield Mall
How is Extended Stay America - Chicago - Woodfield Mall rated?
Extended Stay America - Chicago - Woodfield Mall has a 3.4 star rating with 1,585 reviews.
When is Extended Stay America - Chicago - Woodfield Mall open?
Extended Stay America - Chicago - Woodfield Mall is open now. It will close tomorrow at 12:00 a.m.