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Extended Stay America - Chicago - Woodfield Mall
- Hotels
- Schaumburg, IL
About this business
Location details
1200 American Ln., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff was friendly, but room was dirty and had not been cleaned properly. Floors were not mopped and carpet was not vacuumed. Bed was OK. Photos of the hotel were very misleading.
Business response:
Dear Cindy, Thank you for sharing your candid review with us. We are happy you enjoyed our comfortable beds and appreciate you mentioning our attentive customer service. However, we are sorry for failing to meet most of your expectations. We never intend to mislead our guests in any way. Our hotel follows rigorous industry standards regarding the cleanliness of our property. Therefore, we take your comments seriously and will certainly address this with our housekeeping team to ensure a fresh and well-maintained suite for ou... read more
Check in was easy but when I arrived in my room there was a stinky smell in rhe room and toilet paper I informed the front desk but they replied this is the only room available at this time. I tried to accommodate myself but the loud noises from the other rooms and smell was too much for me to handle as I was so tired and needed a much deserved rest. So after few hours of twisting and trying in my bed I decided to leave the hotel and ended up staying with my friends home.
Business response:
Dear Amir, Thank you for evaluating your visit to our hotel. We are pleased you enjoyed a seamless check-in experience. However, our goal is to exceed our guests' expectations in every aspect of their stay; therefore, we regret that this was not your impression. We hope you will accept our sincere apologies for the issues you encountered and the inconveniences this undoubtedly caused. Although we know this doesn't change what transpired, we will share your feedback with our entire team to ensure we meet the high standards ou... read more
The property was dirty! The box frame on the bed had no bed skirt. I had to apply the bed skirt myself. The halls smelled dirty and like smoke. The top of the fridge and the outer parts of the fridge was filthy. I was told that house keeping called off for the day. The hotel clerk said she should have called off work herself as well. The toilet had what looked like mildew floating in it. The walls also had marks on them and the furniture has damage to it. I asked for a different room but the room showed to me smelled like ci... read more
Business response:
Dear Roshunda, Thank you for your recent stay at our hotel. We were sorry to read you had several issues during your stay, and we are grateful for your patience. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We hope you will return so we can provide you with a better experience.Sincerely,Hotel Management
There were no rooms cleaned and ready for check in at 7pm. Staff at the front desk was honest and sympathetic.
Business response:
Dear Irene, We are very sorry for your experience at our hotel. Please allow us to check what went wrong and ensure such incidents are handled better in the future. Thank you for appreciating our front desk team and we hope you will stay with us another time so we can provide you with an enjoyable experience.Sincerely,Hotel Management
No kitchen items in the room and very few to be had (one pot only, one mug and one glass for two people) from the front desk. Had to check out a toaster which didn’t work. Not fun. Wasn’t an extended stay experience at all.
Business response:
Dear Scott, Thank you for reviewing your stay at our hotel. We never want to disappoint our guests, so we are sorry you were unhappy with the lack of amenities during your stay. Please know that we do our best to provide every guest with an exceptional experience and make these amenities available. Regrettably, we failed to live up to our promise, and we're sorry. We hope this unfortunate instance will not prevent you from returning for another stay.Sincerely,Hotel Management
Rooms were filthy, damaged, and the whole building smells dirty and/or of cigarettes.
Business response:
Dear Valerie, Please accept our apologies for the overall disappointing experience. We take pride in providing our guests with a clean, fresh environment, and we are sorry we overlooked a few areas during your stay. Our housekeeping staff is shared with your feedback to ensure this is immediately corrected. SincerelyHotel Management
Check-in should have been the first clue as to how bad this place is. The lobby smelled of smoke. I was kid this was a smoking hotel, and was told no-smoking. Yet I could smell it in the building. I was greeted by a guest with a. Put-bull howling at me in the lobby. Upon asking the lady at the front desk (ms, Diamond),about the breakafast whic was stated to be included witha. Stay, she said they “only serve coffee and tea for breakfast”. That is not a breakfast. I ge to my room, there is Sticky pink goo on the room floor. Th... read more
Business response:
Dear Jam, thank you for your recent stay at our hotel. We appreciate your taking the time to post your review, as we value our guest's comments and opinions. We are sorry to read you had several issues during your stay, and we are grateful for your patience. Your feedback is shared with our concerned individuals to improve. Please give us an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Woodfield Mall
How is Extended Stay America - Chicago - Woodfield Mall rated?
Extended Stay America - Chicago - Woodfield Mall has a 3.4 star rating with 1,585 reviews.
When is Extended Stay America - Chicago - Woodfield Mall open?
Extended Stay America - Chicago - Woodfield Mall is open now. It will close tomorrow at 12:00 a.m.