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Extended Stay America - Chicago - Woodfield Mall
- Hotels
- Schaumburg, IL
About this business
Location details
1200 American Ln., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was no room available the staff was extremely rude
Business response:
Dear Torrey, Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you experienced regarding room availability and the service you received from the staff. It is concerning to hear that your expectations were not met, as we strive to ensure a welcoming environment for all guests. Your feedback will be shared with the management team so that these issues can be addressed. We appreciate your insights and hope for a chance to improve your experience in the future.Sincerely,Hotel Manag... read more
Smell horrible like a daycare soon as u walk in and the elevator and hotel hallways smell like a boys locker room. I think a motel might have been better I didn’t even stay the night
Business response:
Dear Jonathan, Thank you for bringing this to our attention. We regret that the environment did not meet your expectations. Maintaining a pleasant atmosphere is essential, and your feedback helps us address areas needing improvement. We understand your decision to leave early and will ensure these concerns are addressed to offer a better experience in the future. Your input is valuable, and we appreciate your understanding.Sincerely,Hotel Management
Terrible Indian lady racist to her own kid filthy people filthy hotel over booked me and hung up
I never checked in . I got to the desk to check in the employee asked me do I mind coming back in a hour because they were short staff and rooms were not clean yet.
The lobby was chaos. No one took notice I was there for ten minutes. The floors in the kitchenette were sticky. The bed had sheets, but no blanket. There was significant noise all night. I only spent long enough there to sleep and then I bolted.
Business response:
Dear Nat, Thank you for your feedback. We apologize for the issues you encountered during your stay. It is concerning to hear about the disorganized lobby, sticky floors, and inadequate bedding. We also regret the noise disturbances you experienced. Your comments are important to us, and we will address these matters with our team to ensure improvements are made. We hope you will consider giving us another chance to provide a more positive experience in the future.Sincerely,Hotel Management
The reason I gave this property the stars I Did is because when I first checked in the room was Dirty and there wasn't one available and was not compensated for that I only got the option of Moving to another room, also one of the staff members Mona is her Name was very rude and sassy had no clean towels she said she didn't clean Towels and she was sick and maybe she would do them later but, the Manager Mrs Gomez Did Assiste in anyway I Needed but I should have been compensated.
Business response:
Dear Arianne, Thank you for providing your feedback. We regret that your initial room condition and interaction with staff did not meet your expectations. Ensuring that our guests receive a high standard of service is essential to us, and we are sorry for the inconvenience you experienced. We appreciate your acknowledgment of the assistance provided by the manager and will use your comments to improve our service. We hope to have the chance to serve you better in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Woodfield Mall
How is Extended Stay America - Chicago - Woodfield Mall rated?
Extended Stay America - Chicago - Woodfield Mall has a 3.4 star rating with 1,695 reviews.
When is Extended Stay America - Chicago - Woodfield Mall open?
Extended Stay America - Chicago - Woodfield Mall is open now. It will close tomorrow at 12:00 a.m.