Extended Stay America - Chicago - Woodfield Mall

Business response:

Dear Steffanee, Thank you for sharing your experience. We regret to hear that the condition of the property did not meet your expectations. We take cleanliness and guest satisfaction seriously, and your feedback is essential for our continuous improvement. We will review your comments to ensure we address these concerns effectively. We appreciate your input and hope to provide a more satisfying experience in the future.Sincerely,Hotel Management 

Business response:

Dear Nelson, Thank you for your review. We apologize for the delay you experienced with your room. We understand how frustrating it can be to wait, and we're working to improve our processes to ensure timely room readiness. Your feedback is invaluable in helping us address these issues. We hope you'll consider staying with us again so we can provide a smoother experience in the future. Sincerely,Hotel Management 

Business response:

Dear Jeff, Thank you for sharing your thoughts. We’re sorry to hear that the pillows and blankets did not meet your expectations. We’re committed to improving our amenities and will address these concerns with our team. Your feedback is essential in helping us enhance our guest experience. We hope you’ll consider staying with us again to see the improvements we’re making. Sincerely,Hotel Management 

Business response:

Dear Michelle, Thank you for sharing your experience with us. We apologize for the challenges you faced during check-in and for the state of the room upon arrival. It is our goal to provide a smooth and welcoming stay, and we regret not meeting those expectations. Your comments about cleanliness and room amenities are noted, and we are committed to improving these areas to better serve our guests.Sincerely,Hotel Management. 

Business response:

Dear Korbin, Thank you for bringing these concerns to our attention. We apologize for the inconvenience caused by the malfunctioning appliances and the unpleasant odor in your room. Providing a comfortable environment is essential, and your feedback highlights areas that need improvement. We are committed to addressing these issues to enhance the guest experience and hope to provide you with a more pleasant stay in the future.Sincerely,Hotel Management. 

Business response:

Dear carmen, Thank you for bringing this to our attention. We sincerely regret that your experience was affected by unpleasant odors. Maintaining a clean and fresh environment is important to us, and we understand how this impacted your stay. Your feedback will be shared with our team to ensure improvements are made. We hope to provide a more pleasant visit in the future.Sincerely,Hotel Management