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Extended Stay America - Chicago - Woodfield Mall
- Hotels
- Schaumburg, IL
About this business
Location details
1200 American Ln., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room and bathroom were nasty dirty.
Business response:
Dear Carolina, on behalf of our entire team, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and welcome you back again soon.Sincerely,Hotel Management
I booked 2 beds but they gave me 1 king bed. There are only 2 pillows. I have to go to front desk to ask for another pillow, blankets and extra sheets to cover the sofa bed. It is also indicated that there is free breakfast but they said that it is only free coffee. I felt that it was misleading because they should not put breakfast only free coffee.
Business response:
Krizel, thank you for posting a review of your recent stay. We are sorry we were unable to provide you with the room you reserved. We will see what went wrong in your case. Your feedback is valuable to us as we are continuously striving to strengthen your experience. We hope you will give us a chance to provide you with the flawless stay you deserve on a future visit. Thank you again for your feedback. Sincerely, Hotel Management
Was pretty upset that my room had bed bugs
Business response:
Robert, thank you for being our guest. We were sorry to read about your experience. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms, but the room you occupied will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention, and we hope to welcome you back soon. Sincerely, Hotel Management
Don’t stay in filth stay at mainstay save$ +clean I’ll have to agree with the other comments that I read on here. I want to add some things that shocked me how any hotel company could allow rooms to be rented to customers if they are not cleaned after last person has checked out. The bed was made but if you look at the sheets under the comforter there was several different types of hair, spit or urine with feces on white sheets that were obvious that no one could of missed it. The counters were sticky and were not wiped off ... read more
Business response:
Susan, thank you for your detailed review. Please accept our sincere apologies for your suite not being totally ready for occupancy when you checked into our hotel. We are sure this was a result of miscommunication between our Housekeeping and Front Office Departments since a suite should not be made available for occupancy until the cleaning process is complete and it has been inspected by a supervisor. We will take appropriate measures to ensure this is not repeated. We are also disappointed that you were not satisfied wit... read more
Frequently asked questions about Extended Stay America - Chicago - Woodfield Mall
How is Extended Stay America - Chicago - Woodfield Mall rated?
Extended Stay America - Chicago - Woodfield Mall has a 3.4 star rating with 1,585 reviews.
When is Extended Stay America - Chicago - Woodfield Mall open?
Extended Stay America - Chicago - Woodfield Mall is open now. It will close tomorrow at 12:00 a.m.