Extended Stay America - Chicago - Woodfield Mall

Business response:

Dear Heather, Thank you for your feedback. We deeply regret that your experience did not meet our standards. Maintaining cleanliness and ensuring rooms are properly prepared are top priorities for us. We apologize for any inconvenience caused and are addressing these issues to prevent future occurrences. Your input is valuable as we strive to improve our services. We appreciate you bringing this to our attention.Sincerely,Hotel Management 

Business response:

Dear Giovanni, Thank you for your feedback. We sincerely regret that your stay did not meet your expectations. Maintaining high cleanliness standards is crucial to us, and your comments about the condition of the rooms will be reviewed with our team. We apologize for the issues you encountered and understand your concerns. Your input is valuable as we strive to enhance our guests' experiences. We appreciate your comments and hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management 

Business response:

Dear Syed, Thank you for bringing these concerns to our attention. We apologize for the lack of cleanliness you experienced and the inconvenience of not having accessible charging options in your room. Maintaining a clean environment and ensuring guest comfort are important to us. Your feedback will be shared with the team so that the necessary improvements can be made. We appreciate your input and hope for another opportunity to serve you better.Sincerely,Hotel Management 

Business response:

Dear Anthony, Thank you for sharing your review. We truly care about delivering excellent service and ensuring the comfort of all of our guests, so we are sorry for not meeting these expectations. We hope you will consider giving us another chance on your next visit so we can provide you with a improved stay.Sincerely,Hotel Management 

Business response:

Dear Selena, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management 

Business response:

Dear heidi, Thank you for sharing your experience. We apologize for the cleanliness and odor issues you encountered during your stay. Ensuring a fresh and comfortable environment is important to us, and it’s disappointing that this was not your experience. We appreciate you noting that the bed was clean but understand the overall impact on your stay. Your feedback will be addressed with our team to make necessary improvements.Sincerely,Hotel Management 

Business response:

Dear Stanley, Thank you for sharing your experience. We sincerely apologize for the issues you encountered with the air conditioning, refrigerator, carpet cleanliness, and the missed wake-up call. We understand how frustrating this must have been, especially with the impact on your travel plans. Your feedback is being shared with the team to address these concerns and prevent similar occurrences in the future. We regret that your stay did not meet your expectations and appreciate your input as it helps us to improve.Sincerel... read more