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Extended Stay America - Chicago - Woodfield Mall
- Hotels
- Schaumburg, IL
About this business
Location details
1200 American Ln., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Reserved a room with a king bed and was told upon arrival that only a queen room was available with no offer of rate reduction made. What is purpose of a reservation if it is not held. Made over a week before stay, could have been informed before cancelation time had expired.
Business response:
Larry, please accept our sincere apologies for not meeting your expectations regarding the room you requested. We do try to honor these requests; however, there are times when we do not have the room unoccupied and available. We understand your frustration, and we truly regret disappointing you. We are committed to providing a comfortable stay with exceptional service, and we hope to have an opportunity to better your experience whenever your travels bring you back to the area. Sincerely, Hotel Management
Friendly staff but filthy rooms he not the minimum surface cleaning is done, the refrigerator was filthy on the outside and behind the furniture the carpets looked like they hadn’t been vacuumed in ages, not hot water in the bathroom sink and the lights were very dim not only in the room but the hallways as well
Business response:
Deyanira, thank you for your candid evaluation. We regret not meeting your expectations and apologize for the concerns you had with the guest room. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We will also share your comments with our maintenance team regarding your outlined issues and immediately fix the problems. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
I had no problems at the hotel. My problem was with the reservation process. I made the reservation on the app and receive a confirmation email and number. Go to check in and the lady says no reservation has been made. The bottom line is that Hotels.com need to fix this. It really frustrating after a long day.
Business response:
Daniel, thank you for being our guest. Although you were pleased with our well-kept hotel, we are sorry for the disappointment you had with the reservation process. We appreciate your constructive feedback and hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Downgraded us from the king suite we booked to a queen, smelled terrible in the hallway. Three pillows for two people, one light did not work in the room. Mold between the bathroom sink and counter made me cough all night.
Business response:
Serina, thank you for taking the time to share your feedback. We regret we were not able to accommodate you in the room of your choice and apologize for the inconvenience you experienced due to the issues with the room we assigned you. Rest assured, your feedback will be reviewed appropriately, and we will take the necessary steps to ensure we prevent such reoccurrences. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
Watch out for this place , warning ⚠️ I checked out within 10 minutes after walking in the place , This place was a crack house of a hotel , floor was filthy looked a stampede went threw the room , bed was broken on the end of it sat for one sec on the edge bed was flipping up like a low rider , dirty brown towels , fridge was beat up , looked like someone got in a fight with it , great way to enjoy my bday , absolute dump , got another room at a different hotel , didnt even ask for a refund it probably would have bed bugs
Business response:
Thank you for sharing your feedback. We apologize for the cleanliness and maintenance issue you experienced in your room. We regret the inconvenience it caused. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
I paid and the heater was not working,. When i called they didnt come so i slept in the cold room
Business response:
Alhassan, thank you for choosing to stay at our hotel. Please accept our apologies for the inconvenience you experienced with the HVAC unit in your room and due to our staff not being responsive to your needs. We have shared your comments with our team so we can take the appropriate action moving forward. Thank you again for your sincere feedback. We hope to have the opportunity to welcome you back soon. Sincerely, Hotel Management
Worse stay ever This is the second worse experience in a hotel...the shower was dirty with used soap and shampoo...no remote for television...the room barely had towels and it was extremely dark...and the service was even bad
Business response:
Sharika, thank you for your comments about your stay with us.We sincerely apologize for the issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next st... read more
Frequently asked questions about Extended Stay America - Chicago - Woodfield Mall
How is Extended Stay America - Chicago - Woodfield Mall rated?
Extended Stay America - Chicago - Woodfield Mall has a 3.4 star rating with 1,585 reviews.
When is Extended Stay America - Chicago - Woodfield Mall open?
Extended Stay America - Chicago - Woodfield Mall is open now. It will close tomorrow at 12:00 a.m.