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Extended Stay America - Chicago - Woodfield Mall
- Hotels
- Schaumburg, IL
About this business
Location details
1200 American Ln., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
they offer breakfast included and there is nothing in the property.
Business response:
Dear Denis, Thank you for bringing this to our attention. We apologize for any confusion regarding the breakfast offering. Your feedback is important, and we will ensure that our amenities are communicated to our guests. We regret the inconvenience you experienced and appreciate your understanding.Sincerely,Hotel Management
This is worst experience. 1. Staff wasn't aware about I have 2 rooms, overall both rooms were in bad shape but 1 was totally dirty. Hair on bed, missing blanket, dirty kitchen, you name it. And didn't look like they have staff to take care about it. 2. Breakfast is a formality, 1-2 items and had to ask multiple times for refills. 3. They have bad reputation in neighborhood as I spoke to nearby restaurant manager. Expedia, request if you can't verify the property please don't add it on your website. Rating was 7 which was nev... read more
Business response:
Dear Anmol, Thank you for sharing your concerns. We sincerely regret that your experience did not meet our expectations. Your feedback about the room conditions and breakfast service is concerning, and we apologize for any inconvenience this has caused. We are committed to addressing these issues with our team to improve future stays. Your comments about local reputation and booking ratings have also been noted. Thank you for bringing this to our attention.Sincerely,Hotel Management
Upon check-in, the 1st room we were assigned had not been cleaned in any way. Dirty sheets piled on the bed, the previous room key on the counter, trash everywhere, dirty bathroom. I immediately went downstairs to inform the desk clerk. Very apologetic and helpful in getting us another room. 2nd room was sufficient, but outdated. No phone in the room to use to call front desk at 9:30 to complain about dogs barking that had been left alone in room next door. My husband went down to the front desk and they said the people just... read more
Business response:
Dear Kristi, We regret that several issues disrupted your stay. It's disappointing that the initial room was not prepared, and the subsequent disturbances during the night affected your comfort. While we're pleased to hear that the front desk was helpful in reassigning your room, the lack of communication options and response to noise concerns clearly fell short of expectations. Your feedback is valuable and will be used to address these matters. We appreciate your understanding and hope for the opportunity to provide a more... read more
When I got there the person behind the death was rude he told me if I don't have a $50 deposit that I could get out of his hotel he made me cancel my room he will get disrespect for him rude and for that to be a business if they got people there that act like that they don't need to be open
Business response:
Dear Jamika, We apologize for the negative experience you had with our staff. Ensuring respectful and courteous interactions with our guests is a priority, and it’s disappointing to learn we fell short. Please know that we do require a Credit Card or a Cash Deposit for all arrivals. Thank you for letting us know and we will follow up with the staff.Sincerely,Hotel Management
The toilet was dirty and the whole place smelled of urine.
Business response:
Dear Guest, We deeply regret the issues you encountered during your stay. Cleanliness is a top priority for us, and we are very concerned about your comments. Your feedback has been shared with our housekeeping team so that immediate action can be taken to address these problems. We sincerely apologize for the discomfort you experienced and appreciate you bringing this to our attention. We are committed to improving our standards and hope to provide a better experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Woodfield Mall
How is Extended Stay America - Chicago - Woodfield Mall rated?
Extended Stay America - Chicago - Woodfield Mall has a 3.4 star rating with 1,695 reviews.
When is Extended Stay America - Chicago - Woodfield Mall open?
Extended Stay America - Chicago - Woodfield Mall is open now. It will close tomorrow at 12:00 a.m.