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Extended Stay America - Chicago - Woodfield Mall
- Hotels
- Schaumburg, IL
About this business
Location details
1200 American Ln., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nothing was as promised except the staff. The building was terrible. Carpets all around were smelly. There was no silverware, plates or utensils or pots and pans. I went to nearest Target and bought them just for this stay. When I asked the front desk, they said the hotel was full and they are short on everything. No complementary shampoo or hand soap. The stove was I think was from 1984 and there were rust and dirt around it. There were ants in the kitchen. Walls had bubbles in the shower area. This was a bad experience.
Business response:
Dear Halil, Thank you for sharing your concerns. We deeply regret that your stay did not meet your expectations. Your feedback regarding the building's condition, lack of amenities, and cleanliness issues is invaluable. We are committed to addressing these problems promptly to enhance our guests' experiences. We sincerely apologize for the inconvenience and hope you will consider giving us another opportunity to serve you better in the future.Sincerely,Hotel Management
This place was crumbling. No kitchenware was available. When asked they said they were short. Terrible smell in the hallway and inside the room. There were ants. The stove was so old and dirty. Also there was rust. No shower amenities. This hotel was a terrible experience.
Business response:
Dear Halil, Thank you for providing your feedback. We sincerely apologize for the issues you encountered during your stay. The lack of kitchenware, unpleasant odors, pest issues, and outdated appliances do not reflect our standards. We are taking immediate action to address these concerns and improve our facilities. Your experience is important to us, and we hope to offer you a more pleasant stay in the future.Sincerely,Hotel Management
Smelled like cigarettes and urine everywhere.
Business response:
Dear Christina, Thank you for staying with us and sharing your review. We apologize for the issues you had in your suite. We work hard to provide every guest with spotless, fresh accommodations; therefore, we are genuinely disappointed this was not your experience. We regret not meeting your expectations. Your satisfaction is our top priority, and we hope to earn back your trust in our hotel on your next visit to Chicago.Sincerely,Hotel Management
This property looks best from the outside. Once you enter it smells like an old smokers hotel combined with BO. That smell continues into the guest rooms which are extremely dated and dingy. The blanket in the bed was so thin and scratchy, I wouldn't give that to my dog. Also not sure how this property can claim that they have free breakfast. They have a coffee stand with packaged muffins and breakfast bars. Nothing fresh, only processed junk. Hardly a breakfast. Unless you are desperate for a place to stay, I would skip thi... read more
Business response:
Dear Bethany, Thank you for choosing us. We regret the experience you had to suffer on this visit. The events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. While we address the concerns so they are attended carefully in the future, pl... read more
Frequently asked questions about Extended Stay America - Chicago - Woodfield Mall
How is Extended Stay America - Chicago - Woodfield Mall rated?
Extended Stay America - Chicago - Woodfield Mall has a 3.4 star rating with 1,695 reviews.
When is Extended Stay America - Chicago - Woodfield Mall open?
Extended Stay America - Chicago - Woodfield Mall is open now. It will close tomorrow at 12:00 a.m.