Extended Stay America - Chicago - Woodfield Mall

Business response:

Thank you for being our guest. We regret we only had limited channel selections to offer this time and are sorry the selections at our complimentary grab-and-go breakfast didn't live up to your expectations. We will share your feedback with the appropriate team regarding food and beverage selections at our hotel. We understand the frustration you experienced and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management 

Business response:

Scott, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management 

Business response:

Thank you for your review and for choosing to stay at our hotel. We certainly apologize for the issues you encountered which led to a disappointing visit. We have shared your feedback with the management team so that adjustments can be made immediately. We appreciate you letting us know regarding the specifics of your stay so we can make the appropriate changes and determine what is necessary to rectify the situation. We hope you will give us a chance to provide you with the flawless stay you deserve on a future visit. Since... read more

Business response:

Angela, please accept our sincere apologies for the cleanliness issue you encountered in your room. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double-check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. Thank you for bringing this to our attention, and we hope that you will give us the opportunity to redeem ourselves on a future stay. Sincerely, Hotel Management 

Business response:

Reigna, we have taken notes of your observations regarding the need to update and renovate, and we are currently having the same conversation with our Brand leaders. In the meantime, our housekeeping and engineering staff are committed to keeping our facilities clean, fresh, and up to date throughout our hotel. We are sorry for the inconvenience you had during your visit. We hope to have the opportunity of welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for letting us know your stay was perfect in every way. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for your review of our hotel. We are disappointed to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more pleasant experience for every guest entering our doors. Thank you again for your candid feedback as this helps us to improve the experience for future guests. Sincerely, Hotel Management