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Extended Stay America - Cincinnati - Blue Ash - Kenwood Road
- Hotels
- Blue Ash, OH
About this business
Location details
11145 Kenwood Rd., Blue Ash, OH, 45242, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The building and properties were OK. The room suite was OK or acceptable as well. No ice machines or vending ice machines at all. Ice cube tray in fridge but would have had to wait hours before enjoying a cool relaxing drink after driving 12 hours. The room cleanliness was less than acceptable. We needed to wipe office chair, table, lamps etc. Elevator full of fingermarks, tracks at bottom of elevator haven't washed or vaccummed in very many days. Unable to enter from side entrance as key card pad broken or disabled. Needed ... read more
Business response:
Dear Jacques, Thank you for taking the time to review your stay with us. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. Thank you for bringing this to our attention; we will address this immediately to ensure that all areas of concern are promptly and effectively resolved to prevent such occurrences in the future. We hope to have you revisit so we can provide you with the ... read more
It was very almost scary, there was a fight in the hallway at 2-3am and I would never stay there again.
Business response:
Dear Brian, Thank you for dedicating the time to share your experience. We are devoted to giving each guest a brilliant travel experience; therefore, we apologize for not meeting your expectations. Your feedback allows us to improve our guest experience continuously. In the future, please know that our front desk is staffed around the clock and is always happy to address anything that will make your stay more comfortable. We hope to provide you with a more tranquil and enjoyable stay in the future.Sincerely,Hotel Management
Terrible morning staff
Business response:
Dear Anthony, Thank you for sharing your recent experience with us. Our goal is always to take excellent care of our guests; therefore, we apologize that this was not your experience. Your feedback is valuable to us and has been addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. We hope you will allow us a second chance to restore your confidence in us.Sincerely,Hotel Management
I never have had any issues with a hotel before this stay. I booked a double room months ago and then was told while checking in that that was not available and the only option was two singles near each other. The bathroom faucet was broke in one of the rooms and it reeked of marijuana. When telling the staff about the broken faucet, he said he would check it out and then proceeded to not communicate to us that he shut the water off in the bathroom entirely. Both rooms were very dirty and the table provided was 1lb away from... read more
Business response:
Dear Teagan, Thank you for sharing your experience. We are genuinely sorry that your stay did not meet your expectations. Your feedback is crucial in helping us identify areas for improvement, and we will address the issues you encountered. We are dedicated to ensuring that your next stay surpasses all expectations, and we eagerly anticipate the opportunity to welcome you back shortly.Sincerely, Hotel Management
Room was filthy, drawers rotting out, and room smelled disgusting.
Business response:
Dear Anthony, Thank you for taking the time to share your experience with us. We apologize for the condition of your room during your stay. Your feedback is crucial to improving our services, and we are addressing the issues you mentioned with our housekeeping and maintenance teams. Please accept our sincere apologies for the inconvenience caused. We appreciate your understanding and hope to have the opportunity to provide you with a much-improved stay should you choose to visit us again in the future.Sincerely,Hotel Managem... read more
I asked to have the water drip with no water flow fixed in bathroom sink. Two of the staff wrote down my request. After the third night, I talked to a wonderful staff member in the morning that apologized for the issue and actually got it fixed. The first two staffers were useless and obviously not concerned about my well being.
Business response:
Dear Jason, Thank you for staying with us and for taking the time to leave your comments. We are deeply sorry that a few of our staff were not as responsive as they should have been in working to address your specific concerns. Rest assured that this issue has been discussed with our staff and will not be repeated. Thank you again for your sincere feedback. We hope to have the opportunity to welcome you back soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Cincinnati - Blue Ash - Kenwood Road
How is Extended Stay America - Cincinnati - Blue Ash - Kenwood Road rated?
Extended Stay America - Cincinnati - Blue Ash - Kenwood Road has a 3.3 star rating with 1,429 reviews.
When is Extended Stay America - Cincinnati - Blue Ash - Kenwood Road open?
Extended Stay America - Cincinnati - Blue Ash - Kenwood Road is open now. It will close tomorrow at 12:00 a.m.