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Extended Stay America - Cincinnati - Blue Ash - Kenwood Road
- Hotels
- Blue Ash, OH
About this business
Location details
11145 Kenwood Rd., Blue Ash, OH, 45242, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I will say that the lady that checked us in was super nice and accommodating. However, the room? Was gross. Smelled like wet dog. Chair had mold and/or barf on it. Surfaces had dust, dirt, and hair. Sink backed up. Bed seemed clean but uncomfortable. Air conditioning was good but blew the drapes open. Carpet seemed like a animal pulled it up in parts. Just, CLEARLYthis place is not getting cleaned properly between guests. This was a one night stopover on our way to another destination, so we stayed. However, we had it booked... read more
Business response:
Dear Kara, Thank you for sharing your experience with us. We are grateful for your kind words about our front desk staff. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is invaluable as we are committed to providing the best experience for our guests. We have addressed these issues appropriately, as our team is dedicated to ensuring that every room is immaculate and welcoming. We hope you will consider staying with us again so we can demonstrate the hospitality we ar... read more
Extended Stay review-Cincinnati Road trip, 2023 Rented 2 rooms for 4-man road trip to the Cincy Open, August 2023 The Pros: $72 per room per night!!! Big parking lot. Near Chik Fil A and Skyline Chili, 15-20 minutes from the tennis center. Front desk greets you quickly (smile you are on camera), they seemed nice. Big room, full fridge/freezer, small kitchen. AC was good and not too loud. There were Cons: Lots of bugs. Killed dozens of small roaches on floors, walls and kitchen counter. Had trouble sleeping because I was worr... read more
Business response:
Dear Mark J. Miller, Thank you very much for staying at our hotel. We strive to provide every guest with a clean and comfortable suite and a well-maintained room for a homelike stay; therefore, we are disappointed to hear this was not your experience. Please accept our sincere apologies. We take the cleanliness of our suites and the entire hotel very seriously, and we will address this with our housekeeping department to ensure this does not happen again. We hope this unfortunate situation will not prevent you from staying w... read more
Poor service You booked us in a handicap room which they didn’t have, and they were all booked up. The motel found us a cancellation room which was smaller and without all the perks but for the same price also you booked us for one night the motel has a two night policy for the weekend we never had this issue with your booking site before I’ll use other sites next time.
Business response:
Dear Kimberly, Thank you for reviewing our hotel. We apologize for the predicament with your reservation and realize you must be frustrated. Unfortunately, inquiries on reservations made through a third party, prepaid booking site, must be made through them, and we suggest you contact them directly. Thank you again; we wish you all the best for your future travels.Sincerely,Hotel Management
Never again Had a reservation for months; or credit card was charged before we ever arrived. Upon arrival, we were informed there was no room in spite of our longstanding reservation. A refund was refused, stating we had to contact the website we booked through. When I contacted the website they confirmed that the charge had been made by the hotel itself. The website representative called the hotel who said the refund would be processed in 3-5 days.
Business response:
Dear Guest, Thank you for sharing your review. We are genuinely sorry for the issues you experienced with your reservation and even more so for how it was handled. We also apologize for the charges. Unfortunately, financial inquiries on reservations made through a third party, a prepaid booking site, must be made through them. However, if this will not get resolved, please feel free to reach out to us at the hotel for any further queries. We will take appropriate measures with our team members and train them to handle such s... read more
Extended stay hotels need a change for the better There is no grand enterance to the hotel like a regular hotel. The front door is located in the corner. Check in was easy. When we opened the door to our room there was a strong smell of incense or patchouli type of smell and it was smoldering, i wanted to go sleep out in my car but i made it through the night. The sheets felt sticky at the foot of the bed and the carpet was sticky feeling as well. There is zero counter space in the bathroom in the room we had, just a sink an... read more
Business response:
Dear Guest, Thank you for reviewing your recent stay with us. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. Your feedback is invaluable to us as it highlights where we need to refocus our efforts, and we assure you we will. We hope you will consider giving our hotel another chance so we can leave you with a much better impression on your next visit.S... read more
Frequently asked questions about Extended Stay America - Cincinnati - Blue Ash - Kenwood Road
How is Extended Stay America - Cincinnati - Blue Ash - Kenwood Road rated?
Extended Stay America - Cincinnati - Blue Ash - Kenwood Road has a 3.3 star rating with 1,429 reviews.
When is Extended Stay America - Cincinnati - Blue Ash - Kenwood Road open?
Extended Stay America - Cincinnati - Blue Ash - Kenwood Road is open now. It will close tomorrow at 12:00 a.m.